Cap and cease refunds

Old Jul 8th 2016, 11:30 pm
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Default Cap and cease refunds

We were told in October that our application from about 6 years ago had been capped and ceased and that we were to get a refund of our visa money ( not the other £5000 that we spent!!)
Paperwork was submitted by our agent but we still have no refund.


Has anyone received a refund yet and if so how long did it take ?

Thanks
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Old Jul 8th 2016, 11:47 pm
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Default Re: Cap and cease refunds

Originally Posted by chrissy990 View Post
We were told in October that our application from about 6 years ago had been capped and ceased and that we were to get a refund of our visa money ( not the other £5000 that we spent!!)
Paperwork was submitted by our agent but we still have no refund.


Has anyone received a refund yet and if so how long did it take ?

Thanks
Was that for the pre September 2007 applications?

If so, we applied in 2010 if I remember correctly and got the money 2 months later.
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Old Jul 9th 2016, 6:44 am
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Default Re: Cap and cease refunds

Hi

Sorry, no. It is the cases which were capped and ceased in September 2015.

Thanks





Originally Posted by dasalcedo View Post
Was that for the pre September 2007 applications?

If so, we applied in 2010 if I remember correctly and got the money 2 months later.

Last edited by old.sparkles; Jul 9th 2016 at 7:02 am. Reason: fix quote
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Old Aug 17th 2016, 1:14 pm
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Default Re: Cap and cease refunds

Hi. I got my paperwork in for a refund which was accepted in November 2015. Im on week 38 waiting for a refund. I've emailed them relentlessly.....I can't bring myself to speak to them.


Every time I email I get a bounce back explaining the refund process takes up to 15weeks (their website also still states 14 weeks even after me complaining about it twice)......I really cant describe how utterly appauled I am! Im so disgusted it makes me laugh. In my last email....one of 5/6 I have sent I said I wanted interest....they haven't replied to that one... oh and on my 4th email they said they'd prioritise my refund as they understood I'd been waiting.


This situation needs a legal representative as its plain corrupt. I just image one person sitting in a shed somewhere with a credit card machine manually 'refunding' thousands of Visas. As we have not a leg to stand on and no representation of any sort and they're a million miles away, whats to stop them just keeping my money!


Any idea what I could/should do?
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Old Aug 17th 2016, 1:27 pm
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Default Re: Cap and cease refunds

Originally Posted by lucierainbow View Post
Hi. I got my paperwork in for a refund which was accepted in November 2015. Im on week 38 waiting for a refund. I've emailed them relentlessly.....I can't bring myself to speak to them.


Every time I email I get a bounce back explaining the refund process takes up to 15weeks (their website also still states 14 weeks even after me complaining about it twice)......I really cant describe how utterly appauled I am! Im so disgusted it makes me laugh. In my last email....one of 5/6 I have sent I said I wanted interest....they haven't replied to that one... oh and on my 4th email they said they'd prioritise my refund as they understood I'd been waiting.


This situation needs a legal representative as its plain corrupt. I just image one person sitting in a shed somewhere with a credit card machine manually 'refunding' thousands of Visas. As we have not a leg to stand on and no representation of any sort and they're a million miles away, whats to stop them just keeping my money!


Any idea what I could/should do?
Hi

We got our refund after 6 months of waiting. I emailed them and my agent also contacted them the week before.... Don't know if that helped.

I know exactly how,you feel. I believed we would never get a refund. Can't believe it takes so long as there can't be many refunds to be done. I had exactly the same image as you.

Hope you get your money back soon
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Old Aug 17th 2016, 2:30 pm
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Default Re: Cap and cease refunds

Thanks Chrissy990. Can't wait to get the money back. Would have preferred the visa 5 years ago...but...that chapter is over for now.
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Old Aug 17th 2016, 3:40 pm
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Default Re: Cap and cease refunds

Originally Posted by lucierainbow View Post
Thanks Chrissy990. Can't wait to get the money back. Would have preferred the visa 5 years ago...but...that chapter is over for now.
So true. Pity they didn't refund the other £5000 we spent trying to get our visas 😩
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Old Aug 17th 2016, 6:07 pm
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Default Re: Cap and cease refunds

yup I know how you feel. We didn't spend that amount luckily! BUT I went alone on the train to get my IELTS test in the middle of no-where with no-one I knew. I spent my entire maternity leave applying MYSELF and eventually my mum and dad (my sponsors) gave up and came back to the uk. The cost of this is massive, the least they could do is have basic customer service training. THE LEAST! Oh and not steal our money.
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Old Aug 17th 2016, 8:38 pm
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Default Re: Cap and cease refunds

Originally Posted by lucierainbow View Post
yup I know how you feel. We didn't spend that amount luckily! BUT I went alone on the train to get my IELTS test in the middle of no-where with no-one I knew. I spent my entire maternity leave applying MYSELF and eventually my mum and dad (my sponsors) gave up and came back to the uk. The cost of this is massive, the least they could do is have basic customer service training. THE LEAST! Oh and not steal our money.
Hopefully you won't gave to wait much longer
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Old Dec 1st 2016, 5:32 pm
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Default Re: Cap and cease refunds

Im still waiting....is anyone else out there? Its been just over a year now.

Originally Posted by chrissy990 View Post
Hopefully you won't gave to wait much longer
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Old Dec 1st 2016, 9:23 pm
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Default Re: Cap and cease refunds

Originally Posted by lucierainbow View Post
Im still waiting....is anyone else out there? Its been just over a year now.
That is awful. Hope you get a refund soon xx
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Old Dec 2nd 2016, 1:30 pm
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Default Re: Cap and cease refunds

So sorry to hear that, lucie - hope you get your money back soon!
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