Pollyana

In the light of the last few posts I feel duty bound to warn posters that if they are using Ausfis, or relying on the information on their website, then they should be very careful to verify that the information given to them is accurate. I would echo Susan's comment above that a lot of the information on their website is out-of-date and dangerously misleading.

The official DIAC website, www.immi.gov.au gives the up-to-date and accurate information on visa applications and other immigration matters, and if you use info from any other source you should verify it with DIAC before acting on it.

Jamie Smith

Hi Dana

Thanks for taking the trouble to reply.

I hope to address your comments below:

There are always questions during form filling, can I say this, shall I include that. How well can unqualified call centre staff deal with enquiries. How would they even know what was complex enough to require a referral to the MARA agents?

Apparently your KPIs for call centre staff (calls made, per cent that sign up and dollar value of sales) are still overwhelming the retraining you might be giving. The same problem keeps recurring - that sales staff have a total focus on taking credit card details (another KPI?) for making a sale regardless of the client's commitment to the service.

Someone needs to review all of your online directory listings and correct this false claim to being an experienced migration law firm. Failing that, someone needs to educate whoever at your company makes these directory listings about exactly what you do offer and who does the work and what you are legally entitled to claim you do. In Australia, such directory listing comments would see your firm prosecuted for falsely claiming to actually do legal work without clarifying that it is subcontracted out.

Exactly the problem. They are the first point of contact and are trained in what they need to get, not to understand what the client needs first. How would they ever know what to ask for if they do not understand the client's situation? This is Sales 101.

Which firms are these? Why are they not a proud feature of your communications material if they offer such a critical service???


No you didn't. Why does your immigration manager not have legal training or qualifications in migration law?

. Well it must be more than 122. Try this link: http://whois.domaintools.com/dsnr.net. It says that "Nino Ransenberg" owns about 122 other domains and his email address is associated with 117 domains. Nino Ransenberg is the NR in DSNR.

Ok so none of them work in your office.

OK so you send files to these agents, if they exist, you do not handle the file internally.

Not really. That should all be on your website, and the agent's websites, and the MARA listing held by Federal Government.

You should be proud to name them, and they should be proud to be publicly associated with you. Apparently nobody is this proud?

Sorry to trouble you with all of these questions, but I think users of this forum have the right to know everything about you. My job is to answer the questions, and I appreciate the opportunity to explain about what we do.

Yes I read the information. I also read that you claim the proper form filling is the way to avoid failing to win, that might be true. That green card lottery information gathering system works OK for that purpose I suppose, but for Australia's more complex laws that are not an actual lottery to deal with successfully(!), your procedure is not going to elicit a good result for many people, but DSNR will always get paid regardless.

Knowing that you deal with people who do not have English as a first language, and knowing that you are marketing visa access for two English-as-a-first-language countries, why do DSNR promote learning Spanish.

This whole DSNR approach reminds me of door to door dictionary sales people - "here buy this dictionary even if you were looking for a paperback novel, and never mind that you can't read".

It is a mass market approach where a custom solution is required.

What say you?

Dorothy

Dana, I am thinking of using your company but would like to check the credentials of the MARA registered agent who will be dealing with my application. Would you please tell me the name and MARN of this agent?

I don't think it can get any simpler than that in my request for the name and registration number of your agents, can it?

Jamie Smith

On thinking about things, about who Dana S really is, I have come to the conclusion that Dana S is really Nino R the owner of the company.

My reason?

I have found three year's worth of complaints about Ausfis USAfis and everythingelsefis from all different sources, all patiently answered by Dana.

No employee would ever be paid enough to stand such abuse for so long.

Neither would any good employee tolerate working for a company that so consistently managed to infuriate it's customers by not correcting misleading and overly aggressive sales techniques.

In my 13 years of busines consulting work, the only people I have ever found who have a tolerance for making money ahead of being reasonable and fair with customers are either the business owner who is chasing profit at all cost, or people who know they are doing wrong.

What say you Nino?

moneypenny20

If I may ask a question which is based on some of the previous posts. If you are a would be migrant, and you decide to employ an 'expert' to help you with your application, why would you choose a company who don't have the uptodate info on their website and who admit that they don't actually have the expertise to complete your application without having to consult an expert?

Would you not go direct to the expert yourself and cut out the unqualified middleman? Why would you pay the expert and someone who is nothing more than a postman?

Perhaps Dana could explain what her company does and how it does it better than going direct to a MARA registered agent because I honestly don't understand.

smvh

just wondering if anyone used this company and were they any good?

Pollyana

Threads merged.

Dana Smith

We are aware of the changes and are in the process of changing the website.
We are waiting for all the state migration updated plans to be released before we finalize the changes on the website.

Dana Smith

I am not Nino. But I will take it as a complement (I guess) that you think I am the owner of the company.

I work at the company- and yes part of my job is to answer in forums, (maybe not my favorite part).

Ausfis is just about a year old so I am not sure how you saw complaints that are 3 years old. Usafis on the other hand is 10 years old and we had our share of satisfied and unsatisfied customers (like every company).
Every complaint I find for either product I pass to the Call center managers and we discus them, When I see a specific complaints- I ask the client to email me his or hers details so we can check the complaint more closely, and try to help the client if we can.

But not all our costumers think we are “infuriate” and feel we use “misleading and overly aggressive sales techniques.” Many of our customers are happy with the service we provide them. Otherwise we wouldn’t have been able to stay in business for so long.

Why do you think that we are not “reasonable and fair with customers”? We have a 24/7 customer service, not just a marketing department. And I wouldn’t have published my direct email and invited people to email me with their problems if we didn’t want to help them.

Dana Smith

Sherlock Holmes

Perhaps your website should explain this now?

Dana Smith

Contacting a MARA registered agent could be very expansive and they do not guaranty that you will qualify before they start, we help our customers to check if they are eligible or not.
If the law firm finds that you are eligible, they will contact you by phone or email where they will advise and assist you on how to continue with the immigration process.


If the law firm finds that you are eligible you will get the “Australia GSM Guide” by email and will be contacted by phone where they will advise you on how to continue with the

Sherlock Holmes

Indeed, a Mara registered agent would offer an expansive service. Unlike yours.

Pollyana

I would venture to suggest that a lot of the information on your site was out-of-date even before State Migration Plans had been heard of.
Examples include Qs and As such as:
"What changes have recently been announced for the Skilled Migration program?"

"the introduction of a critical skills list (CSL)"

A MARA registered agent undertakes to be honest with their clients as to their chances of getting a visa from the outset, and the majority also offer a free first consultation so that if there is no chance of getting a visa, no money is lost. They are also qualified to explore all possible options available to the applicant - these can and often do include options which do not fall under the heading of General Skills Migration. Are your call centre staff also asking appropriate questions about family, previous visas etc in order to fully explore all options?

musmanasghar

1- So no SMP means no update on your website ?
2- suppose SMP will be delayed for 6 more months then you guys will continue with wrong and outdated info. for 6 more months?

From last couple of months you people are misleading your customers and visitors with wrong outdated info. now you will wait till the announcement of SMP .... is this some kind of a joke .........
By looking at your reply its v clear that, you have no regret and you didnt even apologize with the victims who are misled by your staff, with the help of wrong info ....

your website is first point of contact with future clients, if its outdated and wrong then GOD knows what will be your customer service..

JoeBlogsOfOz

Wow, great, so is this "Australian GSM Guide" EXPANSIVE? I can GUARANTY that.........