Originally Posted by christmasoompa

Quite possibly, but you said they didn't charge a fee and 'I would urge caution when it comes to companies like this and go with a company that is clear about the amount it charges in fees or on rate'. I was simply pointing out that they are clear on both, and that they do in fact charge a fee.

I will keep using them, if at some point their fees go up then I'll make a decision as to what I do then, but they're certainly very relevant and recommended for anybody that needs to transfer funds now.

Originally Posted by White Trash

Update. I have decided to play safe and stick with bank to bank transfers, although expensive, there is no middle man to worry about.
My tirade of complaints thrust upon Wise did finally get through to someone a bit higher up the food chain. They ticked me off for my abusive language (Believe me I had a lot more to give if provoked) but admitted their "help" staff had made some errors. They then paid me €42 as compensation for my wasted time.
I sent an email explaining my disgust to their CEO but given the difficulty of obtaining the correct address I don't think it has yet hit its target.

Originally Posted by Jakeinaka

What are the issues with Wise? I had a request this week to update my ID information, I sent whatever they requested and all was confirmed within 24 hours.

Originally Posted by White Trash

The answer to your question is explained in my post #9 above. Myself, my wife, and a several acquaintances have met this brick wall, many of us have been using Transferwise/Wise for years and are not happy about how we have been treated.