Consumer rights in FRance
Nov 16th 2013, 12:01 pm
#1
Just Joined
Thread Starter
Joined: Jan 2009
Posts: 13
Consumer rights in FRance
Hi,
can anyone help please.
I purchased a golf trolley in January this year and now a piece of metal has sheared making it unusable.
Do I have to send it back to the manufacturer or is the shop I purchased it from responsible for it.
Thanks
can anyone help please.
I purchased a golf trolley in January this year and now a piece of metal has sheared making it unusable.
Do I have to send it back to the manufacturer or is the shop I purchased it from responsible for it.
Thanks
Nov 16th 2013, 2:37 pm
#2
Lost in BE Cyberspace
Joined: Apr 2008
Location: Hérault (34)
Posts: 8,890
Re: Consumer rights in FRance
Hi, I would take it back to the shop, provided you've still got the receipt. If it's still under guarantee, you should get a free repair, a new trolley or a reimbursement.
Nov 16th 2013, 2:47 pm
#3
Just Joined
Thread Starter
Joined: Jan 2009
Posts: 13
Re: Consumer rights in FRance
Thanks for the reply.
I cannot find the receipt, but have the bank statement with the amount and company name.
As it is the golf club, it should not be difficult anyway to ask for a copy of the receipt.
thanks
again
