British Expats - Consumer rights in FRance

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tsherar

Nov 16th 2013 12:01 pm

Consumer rights in FRance

Hi,
can anyone help please.
I purchased a golf trolley in January this year and now a piece of metal has sheared making it unusable.
Do I have to send it back to the manufacturer or is the shop I purchased it from responsible for it.
Thanks

dmu	Nov 16th 2013 2:37 pm

Re: Consumer rights in FRance

Quote:

Originally Posted by tsherar (Post 10993939)

Hi, I would take it back to the shop, provided you've still got the receipt. If it's still under guarantee, you should get a free repair, a new trolley or a reimbursement.

tsherar

Nov 16th 2013 2:47 pm

Re: Consumer rights in FRance

Quote:

Originally Posted by dmu (Post 10994051)

Hi, I would take it back to the shop, provided you've still got the receipt. If it's still under guarantee, you should get a free repair, a new trolley or a reimbursement.

HI,
Thanks for the reply.
I cannot find the receipt, but have the bank statement with the amount and company name.
As it is the golf club, it should not be difficult anyway to ask for a copy of the receipt.
thanks
again

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