Virgin money account verification code
May 21st 2020 | 12:55 pm
#1
Thread Starter
Forum Regular
Joined: Jul 2010
Posts: 111
Virgin money account verification code
Hello,
Virgin money have now added another level of security for logging in online,they now send their customers an sms verification text code to their phone;my problem is I’m not receiving them,Virgin say it’s all good their end,Telus tell me it’s all good at their end,my mobile phone is set up to correctly receive text messages,so I’m at a bit of a loss,can anyone help,I would appreciate it!
Virgin money have now added another level of security for logging in online,they now send their customers an sms verification text code to their phone;my problem is I’m not receiving them,Virgin say it’s all good their end,Telus tell me it’s all good at their end,my mobile phone is set up to correctly receive text messages,so I’m at a bit of a loss,can anyone help,I would appreciate it!
May 21st 2020 | 4:24 pm
#2
Banned
Joined: Apr 2009
Posts: 19,878
From: SW Ontario
Re: Virgin money account verification code
Does your plan include receiving international sms? Is there a regular number the sms text comes from that you could add to your phone as a 'contact' perhaps? Wondering if the 'spam' settings on your phone / Telus make the authentication passcode get marked as spam and not delivered.
Virgin Money have an App - could you download that and use it for authentication instead? https://uk.virginmoney.com/current-a...a/app-features
https://uk.virginmoney.com/sca
Virgin Money have an App - could you download that and use it for authentication instead? https://uk.virginmoney.com/current-a...a/app-features
https://uk.virginmoney.com/sca
This extra level of security will require you to authenticate using our app, or alternatively we'll text you a one-time passcode, to make sure it's really you when you bank and shop online.
If you're not using the app, we'll text you a one-time passcode instead, or you can use a number generated by your security token (if you have one).
If you're not using the app, we'll text you a one-time passcode instead, or you can use a number generated by your security token (if you have one).
Last edited by Siouxie; May 21st 2020 at 4:32 pm.
