British Expats - Virgin money account verification code

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Virgin money account verification code

Hello,
Virgin money have now added another level of security for logging in online,they now send their customers an sms verification text code to their phone;my problem is Iâ€™m not receiving them,Virgin say itâ€™s all good their end,Telus tell me itâ€™s all good at their end,my mobile phone is set up to correctly receive text messages,so Iâ€™m at a bit of a loss,can anyone help,I would appreciate it!

Re: Virgin money account verification code

Does your plan include receiving international sms? Is there a regular number the sms text comes from that you could add to your phone as a 'contact' perhaps? Wondering if the 'spam' settings on your phone / Telus make the authentication passcode get marked as spam and not delivered.

Virgin Money have an App - could you download that and use it for authentication instead? https://uk.virginmoney.com/current-a...a/app-features
https://uk.virginmoney.com/sca

Quote:

This extra level of security will require you to authenticate using our app, or alternatively we'll text you a one-time passcode, to make sure it's really you when you bank and shop online.
If you're not using the app, we'll text you a one-time passcode instead, or you can use a number generated by your security token (if you have one).