cheeky_monkey

Now i completed my taxes 2 weeks ago..yesterday i got an automated email to check my CRA account..now this is usually confirmation of my tax refund etc..problem i have is that i log in...answer the security questions..then it just says error session timed out after literally 5 seconds..anyone else having the same problem??..tried again this morning and the same thing.

Almost Canadian

I smell a scam. I only deal with CRA online and I have never received an email that purported to come from them that wasn't a scam.

I suggest that you log onto your CRA account without clicking on a link in an email and immediately change your password and security questions.

Siouxie

YES - SCAM

I strongly suggest you contact the CRA through their official website only.. Your information can now be used... especially as you have given them your log in, your security question and answer...and get a flag put on your credit so you get notified.
https://www.canada.ca/en/revenue-age...nst-fraud.htmlhttp://www.antifraudcentre.ca/

cheeky_monkey

not a scam..they send this to my registered email every year once i have completed my taxes..comes from revenu du Canada.."there is a new mail from CRA agency in your my account which may require your attention'..to view your mail log into my account and choose view mail option...this is the same mail i received last year and 2017..i dont click any links because there are none..i go direct to the CRA website independently
'"

scrubbedexpat091

Same. The official emails as you say have no links, and you have to go directly to the CRA website.

I have had trouble with their website such as you describe, sometimes clearing cookies and cache will correct it, other times you just have to wait until their website decides to work again.

Siouxie

Phew!

raindropsandroses

I had the same this year, I phoned them and the chap did something and asked me to try logging in whilst he was on the phone and it worked, and its worked absolutely fine since then.

BristolUK

Absolutely normal to get these emails when the return has been processed. All four of us get them shortly after the returns have been processed. You log on and see something like "your tax return has been assessed, the refund should be with you on (date)."
Service Canada does the same thing too. It's just like the emails that come from banks saying statement is ready to view.

glendem4

I had the same problem and error reported. CRA told me that until I file a tax return I won't be able to log in with my SIN. Accountant is filing my first canadian tax return this week, so I will try again next week.