NS&I account

Old Jun 7th 2024, 5:00 pm
  #1  
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Default NS&I account

Has anybody successfully used a Canadian phone number as 2 factor authentication on an NS&I account? Apparently on the NS&I system, all phone numbers must start with a zero, even those with a +1 country code, which means the verification call/text fails. Anyone else had the issue? I spoke with a couple of people (30 mins on the line and a big fat phone bill coming my way) and they were unable to fix it.
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Old Jun 8th 2024, 2:13 am
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Default Re: NS&I account

I just logged in to my NS&I account and the 2 factor authentication worked just fine. Received a phone call with the one time code almost immediately. Using my Canadian mobile number.
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Old Jun 8th 2024, 4:23 am
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Default Re: NS&I account

Originally Posted by tweed_wearer
Has anybody successfully used a Canadian phone number as 2 factor authentication on an NS&I account? Apparently on the NS&I system, all phone numbers must start with a zero, even those with a +1 country code, which means the verification call/text fails. Anyone else had the issue? I spoke with a couple of people (30 mins on the line and a big fat phone bill coming my way) and they were unable to fix it.
International dialing from the UK to NA, 00, the country code is zero, long distance code in NA is 1.
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Old Jun 9th 2024, 4:46 am
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Default Re: NS&I account

I'm sure they sent a spoken code to my Canadian landline for 2FA. Actually I do have a UK SIM in my dual SIM phone but the landline was the number on file with them. So similar to British Columbian's experience above.


Last edited by Snowy560; Jun 9th 2024 at 4:50 am.
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Old Jun 10th 2024, 5:42 am
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Default Re: NS&I account

I saw on the NS&I website last week that overseas numbers would receive a call not text message.
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Old Jun 10th 2024, 5:45 am
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Default Re: NS&I account

Originally Posted by tweed_wearer
Has anybody successfully used a Canadian phone number as 2 factor authentication on an NS&I account? Apparently on the NS&I system, all phone numbers must start with a zero, even those with a +1 country code, which means the verification call/text fails. Anyone else had the issue? I spoke with a couple of people (30 mins on the line and a big fat phone bill coming my way) and they were unable to fix it.
Too avoid hefty phone call charges to the UK I suggest using mytello.com, calls to the UK with them are $0.01 a minute.
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Old Jun 10th 2024, 11:17 am
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Default Re: NS&I account

When i logged in to "ERNIE" on Saturday i was given the choice, text or phone call, i chose phone call. But its ironic because my phone call history said incoming call from France (33 country code. Strange!
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