CRA/CERB applications.
Apr 13th 2020, 6:52 pm
#1
Forum Regular
Thread Starter
Joined: Sep 2013
Posts: 179
CRA/CERB applications.
I'm looking to create an account with CRA in order to apply for the CERB.
Problem is that my address has changed recently, and upon trying to create an account it reads:
"If your mailing address changed, it is important that we have your new mailing address on file. You must contact us to give us your new address before you continue with this process."
However, any attempts to contact them via phone have met with failure over the last week or so. And money is starting to run low.
Any suggestions?
Kind regards
Cray
Problem is that my address has changed recently, and upon trying to create an account it reads:
"If your mailing address changed, it is important that we have your new mailing address on file. You must contact us to give us your new address before you continue with this process."
However, any attempts to contact them via phone have met with failure over the last week or so. And money is starting to run low.
Any suggestions?
Kind regards
Cray
Apr 14th 2020, 3:34 am
#2
Banned
Joined: Apr 2009
Location: SW Ontario
Posts: 19,879
Re: CRA/CERB applications.
Originally Posted by CRAY
I'm looking to create an account with CRA in order to apply for the CERB.
Problem is that my address has changed recently, and upon trying to create an account it reads:
"If your mailing address changed, it is important that we have your new mailing address on file. You must contact us to give us your new address before you continue with this process."
However, any attempts to contact them via phone have met with failure over the last week or so. And money is starting to run low.
Any suggestions?
Kind regards
Cray
Problem is that my address has changed recently, and upon trying to create an account it reads:
"If your mailing address changed, it is important that we have your new mailing address on file. You must contact us to give us your new address before you continue with this process."
However, any attempts to contact them via phone have met with failure over the last week or so. And money is starting to run low.
Any suggestions?
Kind regards
Cray
Otherwise, you could mail it in..
- Complete Form RC325 Address change request
- Mail the completed form to the address on the forms
Last edited by Siouxie; Apr 14th 2020 at 3:40 am.
Apr 14th 2020, 4:31 pm
#3
Forum Regular
Thread Starter
Joined: Sep 2013
Posts: 179
Re: CRA/CERB applications.
The reason I need an updated address I believe is because they actually mail you an access code which you need to access the account. I think it is true whether you do it via Service Canada or CRA, and the same is still the case if you sign in Using your bank details.
I was looking into the option of perhaps having my mail forwarded to my new address, but unfortunately in trying to create an account in CRA I kept getting error messages and have now been locked out from trying again.....with the only resolution being, of course......."To contact them"....of which there seems to be no way to do so at the moment.
sigh.....
I was looking into the option of perhaps having my mail forwarded to my new address, but unfortunately in trying to create an account in CRA I kept getting error messages and have now been locked out from trying again.....with the only resolution being, of course......."To contact them"....of which there seems to be no way to do so at the moment.
sigh.....
Apr 14th 2020, 5:11 pm
#4
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Joined: Nov 2009
Location: Somewhere in Hamilton, ON
Posts: 4,306
Re: CRA/CERB applications.
You do need the access code to claim CERB. Check again...
Apr 14th 2020, 6:25 pm
#5
Forum Regular
Thread Starter
Joined: Sep 2013
Posts: 179
Re: CRA/CERB applications.
Thankyou both for the replies.
I was actually able to get through to an agent after around 3 hours on hold today. She was really helpful and basically everything was sorted, including address changes and direct deposit info in around 15 minutes.
It helped to have all my information to hand, Previous years tax returns etc, bank account information.
Useful to know you don't need the access code to access CERB DandnHill. I still needed to call to unlock my account however on this occasion.
Kind regards
Cray
I was actually able to get through to an agent after around 3 hours on hold today. She was really helpful and basically everything was sorted, including address changes and direct deposit info in around 15 minutes.
It helped to have all my information to hand, Previous years tax returns etc, bank account information.
Useful to know you don't need the access code to access CERB DandnHill. I still needed to call to unlock my account however on this occasion.
Kind regards
Cray
Apr 16th 2020, 8:17 pm
#6
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Joined: Nov 2009
Location: Somewhere in Hamilton, ON
Posts: 4,306
Re: CRA/CERB applications.
Originally Posted by CRAY
Thankyou both for the replies.
I was actually able to get through to an agent after around 3 hours on hold today. She was really helpful and basically everything was sorted, including address changes and direct deposit info in around 15 minutes.
It helped to have all my information to hand, Previous years tax returns etc, bank account information.
Useful to know you don't need the access code to access CERB DandnHill. I still needed to call to unlock my account however on this occasion.
Kind regards
Cray
I was actually able to get through to an agent after around 3 hours on hold today. She was really helpful and basically everything was sorted, including address changes and direct deposit info in around 15 minutes.
It helped to have all my information to hand, Previous years tax returns etc, bank account information.
Useful to know you don't need the access code to access CERB DandnHill. I still needed to call to unlock my account however on this occasion.
Kind regards
Cray
