Originally Posted by D Buck

Calgary is where i will be flying to.

They used to do the winter flights for the ski season and I was there for a length of time in march and april this year aswell.

It just seems that they dont have any flights at all.

Originally Posted by blue monday

That's why I say pay the extra for Air Canada who's terms and conditions are much fairer as well as having a better flight service and customer service. as they say you often get what you pay for.

Originally Posted by markandlibby

I should have learnt from previous experiences with Canadian affair, firstly in March last year we were charged for 28kg of excess baggage, yet somehow during the flight our baggage shrunk and when it was weighed by Air Canada in Vancouver for our connecting flight it weighed 8 kg less - strange that! We have still not received an acknowledgement let alone a response to four complaint letters.

In September my parents flight time was changed at the last minute causing them to miss their connecting flight in Vancouver. They also gave the seats that they had paid extra to reserve to someone else!

In December my wife's parents were visiting and sadly my wifes Grandmother passed away. Canadian Affair refused point blank to change their return flight to enable them to attend her funeral. They had to book a return flight with BA. My father in law has yet to receive a response to the letter he sent in January. Compasionate aren't they . . . . ?!

In May my mother visited again, this time selecting a connecting flight with several hours to spare to allow for any delays - Canadian Affair once again changed the departure time with only a couple of weeks notice so my mother was forced to cancel and rebook her connecting flight at considerable extra expense.

Well I have certainly leart my lesson (finally) and our family, friends and ourselves will no longer be using them again. I seek solace in knowing that this will cost them at least 6 return flights in 2011 alone!

I have sent two emails regarding this latest mess and still have not received a response. If I haven't heard from them by thursday (when I fnish this set of shifts at work) I will be speaking to my credit card company (thanks for that advice by the way )

When I originally contacted them about this flight change they point blank refused to discuss compensation, and i quote "Unfortunately Canadian Affair is not offering any compensation for the flight change", that just sums up their feeling towards customer care - they don't care as soon as they have your money!

Originally Posted by printer

Or maybe you don't!!

My wife and son flew Canadian Affair in June and everything went perfectly according to plan.
Unfortunately i had to arrange a flight in August for an unexpected family funeral. Canadian Affair offered little choice with short notice in middle of summer so i paid $2000 for Air Canada and an extra $50 each way for extra legroom seats.
On Outward journey the extra legroom seat was a bulkhead seat so not able to stretch out but at least no seat in front to push back in my face. Seat back TV not working and after asking 3 separate stewardesses and 3 promises of "we'll try and reset it" a big fat nothing happened. I then asked the stewardess in charge and she said "you'll have to wait till we've served the hot food" Jeez whats the hurry we have another 7 and a half hours in the air and at this point we hadn't had a drink, in fact the drinks were served after dinner had been given out and no offer of a second drink unless you asked (at least twice seemed to work)
Won't bore you with all the details but TV failed to work ALL flight as did overhead reading light so no reading either!
Return flight looked a better bet as the seat had acres of legroom but guess who's TV didn't work. This time they were able to move me but to a standard seat so no extra legroom i paid for.
In flight service was as bad as outbound, no per dinner drinks served, only with meal but as the drinks trolley is behind the meal one you have almost eaten half before the drink arrives. No automatic offer of a second drink, no offer of a second coffee or tea after meal and when they rushed round collecting garbage it was almost snatched from your hand with no please and thank you.
On the whole i rated AC in flight services rude and arrogant. I have had way better charter airline service.
Complaint mail sent off 7 days ago no reply as yet (their website says 20 days) ha

Originally Posted by blue monday

Looks like your in the minority. How about this for an example of poor terms and conditions with Air Transcrap. A friend decided to extend his stay in Canada, called AT who said they would not change the flight oh and you now owe us a £80 cancellation fee and you wont be getting a refund of the air fare. I was in the same situation and Air Canada, no problem Sir all you need to pay is a $80 change fee. Every time I have flown AC i have never been short of drinks and the staff were more than happy for me to walk to the galley and ask for a beer in between trolley runs. The one time they had a fault with the TV system I was immediately given a code for a 5% discount off my next flight as opposed to AT who in the same situation said tough luck I have also had other poor experiences with AT and know other who have but never heard many gripes about AC. I do take satisfaction in the fact that 6 of my family booked AC instead of AT after my poor experience with AT.

Originally Posted by Souvy

Folk that bitch about AC, AT etc should try flying domestic in the USA. It is a miserable experience.

Originally Posted by dbd33

I'm not sure I agree. Understand that the carrier's only obligation is get you to the destination sometime reasonably close to that stated and the experience is painless enough, just like catching a bus. Granted you have to take your own food and a book but I do that for AC international flights anyway. I would say that the domestic carriers are at least as reliable as the international charters.

Originally Posted by Souvy

Almost guaranteed that you would disagree. Your hatred of AC is well-documented. My experience with US carriers is far less than yours but, with the exception of a couple of puddle-jumpers in WY, has only been foul.

What's the best way to get to Reno, BTW? It looks hideous from Ottawa. Someone has suggested to me to fly to Vancouver and then down.

Originally Posted by Souvy

What's the best way to get to Reno, BTW?

Originally Posted by siouxie

Cheap tickets.com have a 1 stop flight (Chicago, 1.5 hrs layover) to Reno from Ottawa, if that's any good.

Originally Posted by dbd33

Try asking lmartin999, last time it took me 36 hours to get back to Toronto (by aeroplane) so my method is not a winner.

Originally Posted by Souvy

Almost guaranteed that you would disagree. Your hatred of AC is well-documented. My experience with US carriers is far less than yours but, with the exception of a couple of puddle-jumpers in WY, has only been foul.

What's the best way to get to Reno, BTW? It looks hideous from Ottawa. Someone has suggested to me to fly to Vancouver and then down.