Zen10

Passports, birth certificates, you name it. There is nothing of importance that Australia Post hasn't bent or damaged in some way. Our daughter's British passport application was turned around in nine days and arrived from the UK via DHL without a scratch. We were very impressed. The next day the original documents we sent to NSW to support the application, arrived back with us, via Australia Post - no protection, no card-backing, just stuffed in a plastic envelope, and crumpled like waste paper. My Australian passport also got the same treatment.

So, as Aristotle might ask, why does Australia Post exist? Is it to make us question the nature of morality? Or is it just for a laugh?

Alfresco

I have never had a problem, but then I haven't used them too much, so can't really say good or bad.

bcworld

My allegedly tracked British passport was dumped at an unidentified post office somewhere in Melbourne - they couldn't tell me which one but they assumed that was enough info to go on! It's tracked except when it's not see!

Zen10

I complained about the damaged passport and they told me to send it to them so they could assess it. I did so. Then they lost it and told me I should never have been told to send it to them in the first place. After four weeks with them having no idea where it was I was about to cancel it when they contacted me and told me it was in Brisbane. Then someone else contacted me and told me it was in Melbourne. This is my freaking passport we're talking about. Eventually it was returned, with no letter or explanation. Then I got a phone call. The guy apologised for Australia Post damaging it and losing it. Their offer of compensation was 10 x 60c stamps. I told him to forget it.

Now my wife's and daughter's birth certificates have come through the post in an Australia Post envelope, wrecked.

I give up.

Zen10

What annoys me about this kind of thing is they demand to have your original documents (birth certificates, etc.) that you have looked after for years, but they treat them with no respect.

bcworld

GarryP

Someone needs to get hold of Auspost, by the neck, and shake.

An organisation that already should pass by every house in the country, should be able to make LOADS of money. That they can't even track every item of mail is crass incompetence - it should be their norm.

Zen10

I asked him if he was being serious, and he was *deadly* serious. His tone when he offered the $6 compensation was like he had just offered me the crown jewels - hushed tones, very grave.

Alfresco

That sucks!

Pollyana

I've had numerous fights with Aus Post over the years, especially with the woman who used to insist my UK passport was "illegal" as ID cos it wasn't Australian She used to have screaming matches with me about how I should use my driving licence for ID, and she refused to believe I didn't have one.

My first job here was sorting mail for Aus Post 10 years ago. I remember being shcoked by the "don't care" attitude - if mail slid off the moving belts for instance it sat on the floor inside the machines for weeks before anyone retrieved and processed it. The attitude was, "its just mail, tough luck, it'll surface one day, its not important"

Dorothy

My transcript from university came today with big letters on the outside saying DO NOT BEND. I ordered "Signed for Express Post". Guess where it was? That's right...Folded in half stuffed in the letterbox. Now guess who's gonna receive an irate phone call on Monday?

bcworld

I'd love to hear one of your irate phone calls!

BadgeIsBack

Never had an issue with AusPost.

Stuff has always arrived, often in quite nice little packets or parcels.

Anything a tad big is left at the PO and it's a 2k drive up there.

GarryP

Just had to walk round and post a letter to the right address today, they had the wrong road entirely.

eddie007

Easily done... Just dial "1900 whiplash."