Rude customers
Feb 20th 2007 | 1:21 am
#1
Thread Starter
da Bonehead
Joined: Jan 2004
Posts: 22,767
From: Lion in da jungle
Rude customers
An award should go to the Virgin Airlines gate attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was re-booking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it HAS to be FIRST CLASS".
The attendant replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant smiled and grabbed her public address microphone: "May I have your attention please, may I have your attention please," she began - her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."
With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said, "F... You!"
Without flinching, she smiled and said, .................
"I'm sorry, sir, but you'll have to get in line for that too."
Feb 20th 2007 | 1:27 am
#2
Lost in BE Cyberspace
Joined: Feb 2006
Posts: 25,277
From: Gold Coast
Re: Rude customers
An award should go to the Virgin Airlines gate attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was re-booking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it HAS to be FIRST CLASS".
The attendant replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant smiled and grabbed her public address microphone: "May I have your attention please, may I have your attention please," she began - her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."
With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said, "F... You!"
Without flinching, she smiled and said, .................
"I'm sorry, sir, but you'll have to get in line for that too."
A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was re-booking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it HAS to be FIRST CLASS".
The attendant replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant smiled and grabbed her public address microphone: "May I have your attention please, may I have your attention please," she began - her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."
With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said, "F... You!"
Without flinching, she smiled and said, .................
"I'm sorry, sir, but you'll have to get in line for that too."
PMSL
Feb 20th 2007 | 1:33 am
#3
on the Goldie
Joined: Sep 2006
Posts: 12,364
From: 4226.au
Re: Rude customers
OMG that is soooo good - i just hope i can offer such good customer service should it ever be required
Feb 20th 2007 | 1:35 am
#4
Account Closed
Joined: Jul 2005
Posts: 15,019
Re: Rude customers
that's an urban legend and been around for a long time 
http://www.snopes.com/travel/airline/obnoxious.asp
http://www.snopes.com/travel/airline/obnoxious.asp
Feb 20th 2007 | 1:45 am
#5
BE Forum Addict
Joined: Aug 2006
Posts: 1,777
From: Ningi, QLD
Re: Rude customers
that's an urban legend and been around for a long time
http://www.snopes.com/travel/airline/obnoxious.asp
http://www.snopes.com/travel/airline/obnoxious.asp
Feb 20th 2007 | 1:51 am
#6
Thread Starter
da Bonehead
Joined: Jan 2004
Posts: 22,767
From: Lion in da jungle
Feb 20th 2007 | 6:13 am
#8
Forum Regular
Joined: Apr 2006
Posts: 153
Re: Rude customers
It's a bit like the "Thin Blue Line" episode when a group of pissed young upper class twits are dragged in to police station.
Upper class twit: Listen, do you know who my father is?
Police woman: No, I'm sorry sir. I don't think I can help you with that one.
Upper class twit: Listen, do you know who my father is?
Police woman: No, I'm sorry sir. I don't think I can help you with that one.
Feb 20th 2007 | 8:17 am
#9
BE Enthusiast
Joined: Feb 2006
Posts: 327
From: Coventry soon to be bris
Re: Rude customers
PMSL
Feb 20th 2007 | 8:54 am
#10
BE Enthusiast
Joined: Aug 2005
Posts: 915
From: Lal Lal a rural community outside Ballarat VIC, previously Kent England
Feb 20th 2007 | 8:56 am
#11
helsbels1975
Joined: Jan 2007
Posts: 74
From: Ashingdon, Essex
Re: Rude customers
Haven't laughed so much in ages !!
Feb 20th 2007 | 9:32 am
#12
Just Joined
Joined: Aug 2006
Posts: 12
From: UK
Re: Rude customers
BIX, I like her gumph! I WANT some!
I think they've knicked some of our smilies 
I think they've knicked some of our smilies
Feb 20th 2007 | 9:43 pm
#13
BE Forum Addict
Joined: Aug 2006
Posts: 1,199
From: Frankston, Victoria
Re: Rude customers
Ha Ha - good one!
