Spent all yesterday at home awaiting delivery of 3 registered post items, only to have the postie stick a note in the letterbox saying as it couldn't be delivered it was to be collected at the local post office. He didn't even knock at the door, which is only 2 metres walk from the pavement. I saw him through the window, and by the time I had got the door open he had sped off into the distance!!

Sooo I phoned the post office to tell them I was in fact here, have no way of getting to the post-office and asked them to re-deliver the item.

Nope, No-can-do apparently. They dont re-deliver items and their procedures are that they are not required to check if the person is in - bascially if you are not actually standing at the letterbox all day - which they require you to have within reaching distance of the pavement so the postie can do his drive-by posting then tough luck!!
IF the postie did do you the 'courtesy' of actually trying to deliver then he/she is actually really going out of their way

I can't drive and the bus routes round here don't even go anywhere near the post office, and for me it is around an hours walk along a busy road with a pram and no pavement/decent verge to get there. (From past experience the taxi companies can't be bothered coming out to outer suburbs of melbourne unless they are already dropping someone off (anytime, anywhere taxi company in Melbourne - should be done for trades description!)). No idea how i'm supposed to get the items within 5 days.

Howzat for rubbish customer service?

You're living the dream...at least the weathers good.

Joking aside, the Posties I had in Perth were pathetic. One of them woudn't put letters in the post box, as I had wooden posts along the edge of the driveway (to stop the posties riding their put puts over drains I had installed beside the drive), so he would throw the letters onto the driveway regardless of the weather. I went to the local post office to complain but was given the usual and expected response that there was no way that would happen...B*stards...

We have a shiney new harlequin painted post box....the kind thats brown, turquoise, pink depending on where the light is shining on it...

Darent put it out in shockingham tho...

Yep... They're bloody useless...

Had a package turn up yesterday... Not kidding, the bloke drove up our drive way and slung it at the front door...

Unbebloodylievable

You actually have 10 business days. You will get a second card from the Post office.

The Postie is not allowed off his bike so unless he can get to your front door without dismounting then he won't knock.

The parcel contractor is a different matter. He has to attempt delivery and must leave a card at your door to indicate that he has been there and not just to the letterbox.

Our postie beeps his horn if he wants us to come out and sign for something.

That is their 'procedure' and it doesn't make it any better customer service though does it.
5 days 10 days makes no difference - doubt they will have re-routed a bus service in that time...
The whole point of somebody posting something to you surely is that they and you would like it to be delivered.
And by the way if he is not 'allowed' to get off his bike what does he do when he needs a pee...

He uses one of the saddlebags.... and I bet you thought your post was just getting wet with the rain.

Yup...that's just what they do! You're lucky you even got a card, on several occasions I haven't even got that...just supposed to use my women's intuition to know there is an item waiting for collection. If it's tracked you log on and it states - 'Attempted Delivery' - sure you did...I was home the whole time.

Only you...

Oh you are lucky, we have the same problems as all of the above. On rainy days our mail is usually totally ruined.

They're just as bad when they do get off their bikes!

My oh who was working nights at the time told me the buzzer had gone early morning but he was half asleep so I might want to check the mail box for a delivery card (I was waiting on a parcel.)

Check the mailbox, nothing. Walk up path to main entrance of building (unit block) and notice a piece of paper face down next to the drain, soaking....I start cursing the scummy neighbours who always litter....no, it was my delivery card!

Now, he obviously buzzed and got no answer, so surely he then walked back to the letter box to post the card? I understand he could easily have dropped it but surely he realised when he didn't have anything to post in the box!!! FFS!

Do the bus routes go near a different post office anywhere - as you can also have it moved to a different post office to collect (last I knew). Either that, or to a post office open on Saturdays if there is other transport available to you on Saturday?
Our postman gets off his bike and knocks on the door when there's something to be signed for.
The contractors are the worst. During the busy Christmas period it was reported by many people that they didn't bother to knock on doors, and just put cards in the mailbox (not my experience, but was in a news article I read).

In my experience when the contractors knock on the door, they've already either left the parcel by the door (when no signature is required) or the card is already written and placed into the mailbox - they tend to wait for all of one second when knocking on the door.

Send Australia Post central an invoice for your time and costs in rectifying their 'failure to deliver'.

It will get more attention than a complaint to the local lot, and they might even pay it...

I dont understand. Surely its more hassle to fill in the card than to knock on the door?

They are not supposed to leave their bikes as they cannot lock up the post left on it

It will get no attention - just a standard letter back stating that they don't pay consequential loss