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Re: Gerry Harvey does not get it
Good service shows when something goes wrong. Last time I shopped at HN I was shown a t&c that was semi illegal and basically an FU if something was wrong.
In Sydney there is MSY if you want no service. Very cheap.
Originally Posted by ozzieeagle
(Post 10259137)
Without big noting myself I'm very used to knowing more about the media goods at least, than any of the shop people. So I tend to overlook that failing. I shop 100 pct on price only as I generally know what I'm after. As long as they are freindly and willing to knock the price down I'm happy.
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Re: Gerry Harvey does not get it
Originally Posted by Wol
(Post 10258186)
Gerry has to get a reality check: whingeing on about personal imports and how they don't pay GST ignores the fact that they are usually WAY cheaper - WAY WAY cheaper.
I have just ordered a top-of-the-range Braun shaver from Amazon: including delivery it's AU$167. The retail price here is AU$599. OK, you can get a discount on that but nothing getting in the same ballpark. |
Re: Gerry Harvey does not get it
One day, I will be able to tell my grandchildren with pride that I never, ever shopped at Harvey Norman. Ever.
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Re: Gerry Harvey does not get it
Originally Posted by Amazulu
(Post 10259390)
One day, I will be able to tell my grandchildren with pride that I never, ever shopped at Harvey Norman. Ever.
One day, you will be able to rest secure in the knowledge that your grandchildren will never know the name Harvey Norman :) S |
Re: Gerry Harvey does not get it
Originally Posted by Amazulu
(Post 10259390)
One day, I will be able to tell my grandchildren with pride that I never, ever shopped at Harvey Norman. Ever.
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Re: Gerry Harvey does not get it
Originally Posted by Broad Shoulders
(Post 10259547)
I bet you wouldn't come clean to them about voting for Tony Abbott though, would you? ;)
Time for tea. |
Re: Gerry Harvey does not get it
I see in Saturday's SMH Gerry bemoans the small turnover on his website - he still doesn't get it.
People shop on the net for VALUE - not convenience. If he's still charging about the same as his shops, he won't sell much if another click will get the item from Amazon at a third of the cost. |
Re: Gerry Harvey does not get it
Originally Posted by Wol
(Post 10259569)
I see in Saturday's SMH Gerry bemoans the small turnover on his website - he still doesn't get it.
People shop on the net for VALUE - not convenience. If he's still charging about the same as his shops, he won't sell much if another click will get the item from Amazon at a third of the cost. General rule of thumb - when a multimillionaire businessman looks to be being very stupid, assume he's not. |
Re: Gerry Harvey does not get it
Originally Posted by macy
(Post 10258279)
My washing machine broke down on Thursday morning which in my house is classed as a full on disaster, the machine had been on it's last legs for a while so it's dramatic death wasn't a surprise.
I don't have time to troll around the shops on a Saturday so I went to www.appliancesonline.com, found a washing machine I wanted that was cheaper than all the other sites and ordered it for delivery yesterday. They - the drivers arrived on time after phoning me twice to tell me where I was in the delivery schedule, they took the old machine away, they installed the new one and took away all the packaging.....so a new machine in less than a day.... perfect. Delivery by the way was free... Until Gerry can beat that he is never going to get any of my $$$ again.... he just had it too good for too long..... As for HN, I recently bought a mctivia , which enables viewing anything on my Mac on my TV. HN price, $299. Purchased on eBay for $130 including free delivery. Needed a HDMI cable for mctivia. HN price, approximately $ 55. Purchased HDMI cable on the net for less than $ 5 including free delivery. I might well have bought these items at HN for a slightly higher price, for convenience, but at those mark ups it was a no brainier. |
Re: Gerry Harvey does not get it
Originally Posted by GarryP
(Post 10259590)
As I pointed out when I reconsidered his 'idiot' behaviour in light of the HN corporate structure - I don't think he really believes it. I think he's saying it for the benefit of the franchisees who are currently his (captive) bread and butter. I actually think he has a plan that is awaiting the rebalancing of the Australian exchange rate to go into operation (and chances are the franchisees will hurt in that), but at the moment he needs to sustain the status quo.
General rule of thumb - when a multimillionaire businessman looks to be being very stupid, assume he's not. The fact of the matter is that most goods sold in Australia are vastly overpriced in relation to elsewhere. I'm off to the States in a couple of months and, like most folk, I am packing a couple of fold-up cases to fill with clothes and other items bought there. Last time I brought back a dozen pop-up Toro sprinkler heads: US$ 15 as opposed to AU$ 65. An AU$ 600 saving for the price of a trip to Home Depot. Something is going to have to give, sooner or later. |
Re: Gerry Harvey does not get it
I buy online too.
I don't care whether or not get 'Gerry gets it' or not....he's had his kicks.... and his time. |
Re: Gerry Harvey does not get it
Originally Posted by Wol
(Post 10259743)
I'm not sure the exchange rate would make any real difference - sure, the foreign-purchased units would be more expensive in AU$ terms, but so would the same products imported by Hardly Normal.
The fact of the matter is that most goods sold in Australia are vastly overpriced in relation to elsewhere. I'm off to the States in a couple of months and, like most folk, I am packing a couple of fold-up cases to fill with clothes and other items bought there. Last time I brought back a dozen pop-up Toro sprinkler heads: US$ 15 as opposed to AU$ 65. An AU$ 600 saving for the price of a trip to Home Depot. Something is going to have to give, sooner or later. Its not just consumer products We recently bi passed a sole distributor of a US sourced part. Sales price per unit in Australia $1.8 million AUD (we need 16 of them over next 36 months. Set up US company and sourced directly cost $495k USD per unit delivered and installed. Distributor has less experience and knowledge of the part than my staff. No wonder they only sold 5 of the units last year. |
Re: Gerry Harvey does not get it
Originally Posted by Zen10
(Post 10256763)
Gerry Harvey needs to be on the same raft as Gina Rinehart when it is pushed out into shark-infested waters and left there for a few weeks.
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Re: Gerry Harvey does not get it
He still does not get it. He reckons Choice have got it wrong. Talk about a man in denial.
http://www.smh.com.au/business/custo...925-26jfj.html |
Re: Gerry Harvey does not get it
Another thumbs up for appliancesonline and thumbs down for HN here. One of the first things we bought here (after the real basics!) was a TV from HN. Got it home, the whole screen was shattered so we called them to see what to do. They were rude, completely uncaring and when we brought it back to the shop we were treated like pariahs. Ironically there was a queue of people waiting to return products and we got chatting. We all spoke nice and loudly about the crap we'd bought in front of the other potential customers. Childish yes but in the absence of any other satisfaction from their customer service...
Bought a washing machine from applicancesonline and as the previous poster said, they called a number of times to conform they were on the way, chaps couldn't have been nicer or more polite, took away the old machine, plumbed in the new one and tested it and off they went. Plus the machine was almost $400 cheaper than anywhere else I could find it. Have vowed never to darken the door of HN again. |
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