artep

Just had 4 new tyres put on my swift...$210 each (18 inch low profile mags).....had it done yesterday....thought I'd check my tyre pressure as they felt a little 'spongy'....tyre pressure ok, but then I notice they've taken my cool dust caps!! Mine were chunky cool ones and they've replaced them with cheap shitty ones. So I go back there today to ask for mine back to be told it's 'standard policy' to throw them away and put new ones on. I told the bloke didn't he think it would be a good idea to ask me first as they were 'unusual' ones...but all he kept saying was it was normal to replace...grr. He then offered me some better ones....but they were still crappy ones.. Now he's saying he'll 'try' to get me some to replace the ones I've lost from his rep. Methinks he's just bullshitting me an won't do ***** all. I think he thought 'oh yea...she's a woman...she won't even notice they've gone'

Am I overreacting????

Lorna at Vicenza

No - there's no excuse for bad manners and rudeness.

Stay on his case until he gets you what you want ........ even if it just to get rid of you!

Geelong Gent

The truth is they probably took them home for themselves. I would demand replacements the same as what was taken off.

Was std policy pointed out to you? if not its not a std policy.

moneypenny20

What complete bowlocks. He's obviously had them away for his car. Hope he gives them back or replaces them with like.

artep

thing is I have no photographic proof of what was there originally...but when I quizzed him he had such a guilty look...and no, this 'policy' wasn't pointed out to me....

moneypenny20

He's been caught out. Normally they would reckon on you not noticing for months. Keep up the harrassment daily. He'll give them back in the end, not worth the hassle

artep

MM- it's the principle here....I had really good custom ones before....now over $800+ later yea I have new tyres but I have been bloody robbed!!!!!

Nu-Shooz

I hate garage service. The men seem to think us woman are push overs. I had 2 new front tyres replaced last week. I was quoted $380 each at first. No-way was i going to pay that. Shopped around and got the tyres done for $250 each (Territory).
The first quote for $380 the guy was trying to say to me i would no-way on this earth get them any cheaper!! Knob.

Don't give up on asking for your dust caps back. He stole them.

FiP

Should have taken them off before car went in, I always do for this very reason!

spartacus

I feel your pain.

artep

Hindsight's a wonderful thing!!!! Think I'll go in there tomorrow and tell him I want the details for head office for my complaint....unless of course he's found them.......b*stard...

spartacus

I know life can seem unbearably cruel at times, but chin up!

artep

the point here is MM is that I have spent a lot of money & this t*sser thinks he can just take advantage....perhaps you are ok with ppl taking advantage at another's expense?

Dorothy

It's the principle of the thing here. Even if it's a $2 item, the fact is they took something that belonged to you and 'threw it out' without your permission. Good luck getting your thingies back. Persevere and don't let them get away with taking something that clearly doesn't belong to them.

Last time I took my car to Automasters they picked up all the petrol recipts off the floor and stacked them ever so neatly on my passenger seat so they could vaccuum.

rabsody

who cares? the pr*ck shouldn't have taken them. end of.