Bye Bye Bigpond, Hello Internode

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Jun 18th 2012 | 1:29 pm

#31

DeadVim

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From: Semi-rural wonderworld, Brisbane

Re: Bye Bye Bigpond, Hello Internode

Quote:

Originally Posted by Like It Is

We have just left Telstra to go with Westnet who are part of IInet and its the best thing we could have done.Their service and overall experience with Westnet has been outstanding,

Good to hear.

Quote:

Originally Posted by lesleys

Along the lines of switch it off and switch it on again...........

Is the modem attached to a splitter? If so, try 1. Taking the splitter out or 2. swapping the splitter connections.

We bought a new modem recently when Bigpond went missing. It didn't fix it. After contacting Bigpond support online we got an engineer round to the house. He spent the morning trying to fix it but then decided it must be something wrong at the exchange. He went off and fixed it. We were actually quite impressed by the service

It was this engineer that mentioned the splitter option.

Interesting, sorry, I missed this bit of advice first time around, thanks for the tip.

Predictably Telstra did not call back so I've just tried a second time to cancel.

They said they have done it and that I'd lose my email accounts immediately, I will believe it when my Bigpond email refuses to work and at the moment it still is.

And WHY is my Google banner ad one for Telstra?!

Jun 18th 2012 | 1:39 pm

#32

moneypenny20

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Re: Bye Bye Bigpond, Hello Internode

Quote:

Originally Posted by DeadVim

Good to hear.

Interesting, sorry, I missed this bit of advice first time around, thanks for the tip.

Predictably Telstra did not call back so I've just tried a second time to cancel.

They said they have done it and that I'd lose my email accounts immediately, I will believe it when my Bigpond email refuses to work and at the moment it still is.

And WHY is my Google banner ad one for Telstra?!

Why do you have ads?

Jun 18th 2012 | 1:50 pm

#33

DeadVim

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From: Semi-rural wonderworld, Brisbane

Re: Bye Bye Bigpond, Hello Internode

Quote:

Originally Posted by moneypenny20

Why do you have ads?

Because I've done my year

Jun 18th 2012 | 4:50 pm

#34

moneypenny20

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Joined: Apr 2004

Posts: 65,493

Re: Bye Bye Bigpond, Hello Internode

Quote:

Originally Posted by DeadVim

Because I've done my year

Many thanks.

I meant don't you have an ad blocker?

Jun 18th 2012 | 5:27 pm

#35

DeadVim

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From: Semi-rural wonderworld, Brisbane

Re: Bye Bye Bigpond, Hello Internode

Quote:

Originally Posted by moneypenny20

Many thanks.

I meant don't you have an ad blocker?

Nope, I am impervious to the effects of marketing.

Jun 26th 2012 | 4:04 pm

#36

DeadVim

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From: Semi-rural wonderworld, Brisbane

Re: Bye Bye Bigpond, Hello Internode

Hmmm, Internode has email server issues at the moment ... Frying Pan/Fire situation?

Jun 26th 2012 | 4:23 pm

#37

roaringmouse

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Re: Bye Bye Bigpond, Hello Internode

Quote:

Originally Posted by DeadVim

Hmmm, Internode has email server issues at the moment ... Frying Pan/Fire situation?

Can never expect no issues at all. I haven't noticed email issues but that's because I never use ISP email - I use a combination of my own domain hosted on a webserver and gmail.

In the 3-4 years I've been using Internode the only problem I've had was a couple of weeks ago when there were connections issues in Victoria. Lasted a number of hours, but with one issue that effected me in that timespan I don't think it's too bad at all.

Jun 26th 2012 | 6:26 pm

#38

IvanM

Joined: Jun 2006

Posts: 4,555

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Re: Bye Bye Bigpond, Hello Internode

I use Gmail since another ISP had an issue. Internode had a severe email outage the other year.

Quote:

Originally Posted by DeadVim

Hmmm, Internode has email server issues at the moment ... Frying Pan/Fire situation?

Jun 26th 2012 | 8:29 pm

#39

lapin_windstar

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Re: Bye Bye Bigpond, Hello Internode

I'm late to this but Internode have always been great to me and their tech support has been onshore, responsive and excellent. There is a reason why they are loved among ISPs!

Quote:

Originally Posted by DeadVim

And WHY is my Google banner ad one for Telstra?!

Who cares? Click on it and punish them!

Jun 27th 2012 | 12:12 am

#40

DeadVim

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Joined: Dec 2009

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From: Semi-rural wonderworld, Brisbane

Re: Bye Bye Bigpond, Hello Internode

Quote:

Originally Posted by lapin_windstar

I'm late to this but Internode have always been great to me and their tech support has been onshore, responsive and excellent. There is a reason why they are loved among ISPs!

Who cares? Click on it and punish them!

I hear good things about the support too, I ain't bovvered really but when you are chasing work a kaput email account isn't ideal ...

(Banner Ad)
It's Optus now

Jun 28th 2012 | 9:35 pm

#41

Tramps_mate

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Re: Bye Bye Bigpond, Hello Internode

Is TPG any good? Unlimitied data for 59 a month, including phone etc..

http://www.tpg.com.au/products_servi...-phone-bundle/

Jun 29th 2012 | 6:58 am

#42

ozzieeagle

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Re: Bye Bye Bigpond, Hello Internode

Quote:

Originally Posted by Tramps_mate

Is TPG any good? Unlimitied data for 59 a month, including phone etc..

http://www.tpg.com.au/products_servi...-phone-bundle/

Good question actually, They used to have a very bad reputation for outages and definitely have poor back up. However I haven't heard anything bad about them for ages.

Try them and let us know please

I would love to here from someone that uses them... could save me 30 bucks per month.

Personally I dont trust them.... Yet.

Jun 29th 2012 | 10:48 am

#43

Wol

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Re: Bye Bye Bigpond, Hello Internode

Quote:

Originally Posted by DeadVim

I'll pass on Man City (I still remember being at the game against Gillingham at Wembley many moons back) but the rest sounds good.

I'm not on Internode yet, I'm sure my current modem/router (a D-Link) will work fine once the transfer happens. The D-Link worked fine with BigPond right up until the point that it didn't ... no changes in config, nothing fancy with firewalls or scanner.

The Belkin was one of 3 models I tried with BigPond thinking it was a compatibility issue, turns out I was wasting my time. In addition to over an hour on the phone with someone who refused to acknowledge the issue was server-side and just kept insisting I had the username or password wrong.

I am expecting better of Internode from reputation. At least their backup dial-up works

I've been with Internode for seven years now and their support is very good. (Most of the problems of course are Telstra copper related). If they are busy you just key in your phone number and they actually do ring back!