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Using Gov.uk One Login - Proving identity

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Using Gov.uk One Login - Proving identity

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Old Mar 24th 2026 | 11:19 pm
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Default Using Gov.uk One Login - Proving identity

I'm trying to set up a Gov.uk One identity and after getting the message "sorry we cannot verify your identity", I've just spent a few hours of international calls getting bounced from one government department to another.
Can anyone advise if this is a common problem when contacting Gov.uk form overseas? I'm trying to access my National Insurance record and find out if I'm still eligible for class 2 contributions.
 
Old Mar 25th 2026 | 7:48 pm
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Default Re: Using Gov.uk One Login - Proving identity

Can't help with the MyGov - set mine up before leaving UK.

But Class 2 contributions end next week, and you will not have time to apply.
 
Old Mar 25th 2026 | 11:58 pm
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Default Re: Using Gov.uk One Login - Proving identity

Originally Posted by old.sparkles
Can't help with the MyGov - set mine up before leaving UK.

But Class 2 contributions end next week, and you will not have time to apply.
You still have time to apply on-line here: https://www.gov.uk/guidance/apply-to...en-abroad-cf83
 
Old Mar 26th 2026 | 8:22 am
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Default Re: Using Gov.uk One Login - Proving identity

Originally Posted by MidAtlantic
You still have time to apply on-line here: https://www.gov.uk/guidance/apply-to...en-abroad-cf83
Thanks for that - looks like if it can be applied for before 5 April this year, it should be good

https://www.gov.uk/guidance/check-th...or-time-abroad
 
Old Mar 26th 2026 | 12:22 pm
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Default Re: Using Gov.uk One Login - Proving identity

What is different between One Login and Government Gateway? I've used the Gateway for years, my email doesn't work for One Login
 
Old Apr 2nd 2026 | 9:17 am
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Default Re: Using Gov.uk One Login - Proving identity

Originally Posted by Between worlds
I'm trying to set up a Gov.uk One identity and after getting the message "sorry we cannot verify your identity", I've just spent a few hours of international calls getting bounced from one government department to another.
Can anyone advise if this is a common problem when contacting Gov.uk form overseas? I'm trying to access my National Insurance record and find out if I'm still eligible for class 2 contributions.
Have a look on fbook, recently someone posted in Aus and others said Aus passport could be used if that is your issue
Can't recall specifics as I did it some time ago with UK passport. There was an answer/link giving other options
 

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