Super Funds
Jan 23rd 2011 | 1:51 pm
#16
has lost The Game
Joined: Apr 2005
Posts: 8,735
From: Chippendale, Sydney
Re: Super Funds
yeah I call them up almost every week, made a complaint which has not been answered. It takes them a week to calculate an accurate balance as they have not had the info on an uptodate database. They have not been able to send me a detailed statement with all transactions, only a summary.
Their info on the Web site states that the updrade is complete, which as I point out to them it is not as I can't access my account.
Next step for me is to complain to the regulators and move to another fund. The have one more week.
Their info on the Web site states that the updrade is complete, which as I point out to them it is not as I can't access my account.
Next step for me is to complain to the regulators and move to another fund. The have one more week.
This is a disturbing course of events. I will have to investigate fully.
Thanks for the heads up...
S
Jan 23rd 2011 | 3:13 pm
#18
BE Forum Addict
Joined: Jul 2010
Posts: 2,442
From: Melbourne
Re: Super Funds
HI Guys,
I need to setup a Super fund, working as a contractor and they have asked me where to put the 9%
I have had a look on google and can see loads of superfunds, but god know which one to pick as i dont want to pay loads of charges etc..., do i pick a bank and have a super fund with ANZ /westpac etc.... or should i pick a fund, if so could someone recommend some ?
cheers
Shot81
I need to setup a Super fund, working as a contractor and they have asked me where to put the 9%
I have had a look on google and can see loads of superfunds, but god know which one to pick as i dont want to pay loads of charges etc..., do i pick a bank and have a super fund with ANZ /westpac etc.... or should i pick a fund, if so could someone recommend some ?
cheers
Shot81
Super is only compulsory for employees and not the self-employed, which the majority of contractors are.
Jan 27th 2011 | 2:26 pm
#19
has lost The Game
Joined: Apr 2005
Posts: 8,735
From: Chippendale, Sydney
Re: Super Funds
yeah I call them up almost every week, made a complaint which has not been answered. It takes them a week to calculate an accurate balance as they have not had the info on an uptodate database. They have not been able to send me a detailed statement with all transactions, only a summary.
Their info on the Web site states that the updrade is complete, which as I point out to them it is not as I can't access my account.
Next step for me is to complain to the regulators and move to another fund. The have one more week.
Their info on the Web site states that the updrade is complete, which as I point out to them it is not as I can't access my account.
Next step for me is to complain to the regulators and move to another fund. The have one more week.
OK, I followed this up and you're right - My account isn't available either. I called the line, and the guy swore blue that there were still upgrades going on.
Where did you find the page that states the upgrade is complete? I can't find it...
S
Jan 27th 2011 | 2:55 pm
#20
Forum Regular
Joined: Jul 2007
Posts: 237
Re: Super Funds
There are still upgrades going on but the web site says it's complete. As them for a balance and they won't be able to give an accurate one over the phone, it takes 5 days. I got mine in writing. It's only a balance though and not a statement. They can't provide this at the moment.
I put in a complaint. I have to wait for 90 days which is up next week (still not heard a thing), after which I can complaing to the regulator, which I will be doing.
I'm going to move mine on Monday. Just set one up with Australian Super, I've filled in the forms. One more call to Virgin on Monday to give them one last opportunity and then I'm outta there.
They are doing a data migration. As I'm in the business I know what they are doing. However it's not normal to suppress accounts when you are doing it.
Hope this helps. If you need any further info just ask. If you have any info then I would appreciate hearing it.
