Please, please, please don't use PSS/Chess Transnational
Feb 24th 2004, 11:22 am
#16
Born to be ignored
Thread Starter
Joined: Sep 2003
Location: Anstead, Brisbane
Posts: 1,138
Originally posted by dmf
We used GB Liners in the UK and Movements International this end. Everything was well packed but we still had a few breakages - nothing major but annoying things e.g. one drawer from our bed, corner of tv stand, corner of fish tank stand, cback of chest of dawers. Our furniture was delivered middle of Sept and we have just received a cheque today from the insurance company. GB Liners made us an offer before putting our claim to the insurance company. It has taken quite a while to get it sorted and in the end I threatened them with a solicitor's letter as they weren't sorting it out.
They will probably offer you a compensation payment but not to the full value that you insured the items as they are not a write off. Bear with it and keep hounding them.
Dawn
We used GB Liners in the UK and Movements International this end. Everything was well packed but we still had a few breakages - nothing major but annoying things e.g. one drawer from our bed, corner of tv stand, corner of fish tank stand, cback of chest of dawers. Our furniture was delivered middle of Sept and we have just received a cheque today from the insurance company. GB Liners made us an offer before putting our claim to the insurance company. It has taken quite a while to get it sorted and in the end I threatened them with a solicitor's letter as they weren't sorting it out.
They will probably offer you a compensation payment but not to the full value that you insured the items as they are not a write off. Bear with it and keep hounding them.
Dawn
Jane
Feb 24th 2004, 1:08 pm
#17
Banned
Joined: Aug 2002
Posts: 7,613
Used PSS once befoe and they were excellent. Guess it depends who, exactly, you get, people-wise.
:scared: 
:scared:
Feb 24th 2004, 9:22 pm
#18
Forum Regular
Joined: Feb 2004
Location: Queensland
Posts: 32
From the comments I have read, does it not seem that the Aus State you live in determines if you get a crappy 3rd/4th party delivery company as an agent of that ever-so-sweet company that promised the world back in the UK?
In that case, has anyone moved to Qld from UK who can recommend a good one?!
In that case, has anyone moved to Qld from UK who can recommend a good one?!
Mar 3rd 2004, 9:23 am
#19
Guest
Posts: n/a
Reply from PSS
PSS are very disappointed to hear of the unfortunate problems/damages incurred by Jane Harrison in Australia, we are in receipt of your letter Jane which states 'quote' I have to say that the service I received from PSS was excellent. We are aware from the same letter that the service from the destination agent has not lived up to your expectations and has resulted in damages to your consignment. PSS are extremely sorry this has happened and note you have already contacted insurers. To assist you we have also sent all relevant documenation to insurers in the hope that they will expedite a speedy and satisafctory settlement of your claim.
Jane your complaint has been taken very seriously unfortunately your shipment was co-loaded with another company and the agent selected at destination was not PSS normal handling agent however as a result we have now issued instructions to every member of staff and our co-loading colleagues that PSS will no longer send shipments to the agent in question.
Thank you Jane for bringing your experience to our attention without feed-back from customers it would be impossible for us to make changes and to continue to offer the first class service PSS have built thier reputation on.
Jane your complaint has been taken very seriously unfortunately your shipment was co-loaded with another company and the agent selected at destination was not PSS normal handling agent however as a result we have now issued instructions to every member of staff and our co-loading colleagues that PSS will no longer send shipments to the agent in question.
Thank you Jane for bringing your experience to our attention without feed-back from customers it would be impossible for us to make changes and to continue to offer the first class service PSS have built thier reputation on.
Mar 3rd 2004, 11:04 am
#20
Born to be ignored
Thread Starter
Joined: Sep 2003
Location: Anstead, Brisbane
Posts: 1,138
Re: Reply from PSS
Originally posted by PSS Int'l
PSS are very disappointed to hear of the unfortunate problems/damages incurred by Jane Harrison in Australia, we are in receipt of your letter Jane which states 'quote' I have to say that the service I received from PSS was excellent. We are aware from the same letter that the service from the destination agent has not lived up to your expectations and has resulted in damages to your consignment. PSS are extremely sorry this has happened and note you have already contacted insurers. To assist you we have also sent all relevant documenation to insurers in the hope that they will expedite a speedy and satisafctory settlement of your claim.
Jane your complaint has been taken very seriously unfortunately your shipment was co-loaded with another company and the agent selected at destination was not PSS normal handling agent however as a result we have now issued instructions to every member of staff and our co-loading colleagues that PSS will no longer send shipments to the agent in question.
Thank you Jane for bringing your experience to our attention without feed-back from customers it would be impossible for us to make changes and to continue to offer the first class service PSS have built thier reputation on.
PSS are very disappointed to hear of the unfortunate problems/damages incurred by Jane Harrison in Australia, we are in receipt of your letter Jane which states 'quote' I have to say that the service I received from PSS was excellent. We are aware from the same letter that the service from the destination agent has not lived up to your expectations and has resulted in damages to your consignment. PSS are extremely sorry this has happened and note you have already contacted insurers. To assist you we have also sent all relevant documenation to insurers in the hope that they will expedite a speedy and satisafctory settlement of your claim.
Jane your complaint has been taken very seriously unfortunately your shipment was co-loaded with another company and the agent selected at destination was not PSS normal handling agent however as a result we have now issued instructions to every member of staff and our co-loading colleagues that PSS will no longer send shipments to the agent in question.
Thank you Jane for bringing your experience to our attention without feed-back from customers it would be impossible for us to make changes and to continue to offer the first class service PSS have built thier reputation on.
By the way, we're supposed to be anonymous on here. No surnames are used. There are a lot of weirdos out there!
Jane
Mar 3rd 2004, 12:50 pm
#21
Lost in BE Cyberspace
Joined: Mar 2003
Posts: 9,397
Re: Reply from PSS
Originally posted by PSS Int'l
PSS are very disappointed to hear of the unfortunate problems/damages incurred by Jane Harrison in Australia, we are in receipt of your letter Jane which states 'quote' I have to say that the service I received from PSS was excellent. We are aware from the same letter that the service from the destination agent has not lived up to your expectations and has resulted in damages to your consignment. PSS are extremely sorry this has happened and note you have already contacted insurers. To assist you we have also sent all relevant documenation to insurers in the hope that they will expedite a speedy and satisafctory settlement of your claim.
Jane your complaint has been taken very seriously unfortunately your shipment was co-loaded with another company and the agent selected at destination was not PSS normal handling agent however as a result we have now issued instructions to every member of staff and our co-loading colleagues that PSS will no longer send shipments to the agent in question.
Thank you Jane for bringing your experience to our attention without feed-back from customers it would be impossible for us to make changes and to continue to offer the first class service PSS have built thier reputation on.
PSS are very disappointed to hear of the unfortunate problems/damages incurred by Jane Harrison in Australia, we are in receipt of your letter Jane which states 'quote' I have to say that the service I received from PSS was excellent. We are aware from the same letter that the service from the destination agent has not lived up to your expectations and has resulted in damages to your consignment. PSS are extremely sorry this has happened and note you have already contacted insurers. To assist you we have also sent all relevant documenation to insurers in the hope that they will expedite a speedy and satisafctory settlement of your claim.
Jane your complaint has been taken very seriously unfortunately your shipment was co-loaded with another company and the agent selected at destination was not PSS normal handling agent however as a result we have now issued instructions to every member of staff and our co-loading colleagues that PSS will no longer send shipments to the agent in question.
Thank you Jane for bringing your experience to our attention without feed-back from customers it would be impossible for us to make changes and to continue to offer the first class service PSS have built thier reputation on.
I have to say that I am encouraged by your replying here.
PSS have been one of the companies at the top of my list for quotes because of good reports in here previously. The adverse comment in this thread was a setback, but the fact that PSS monitors and replies is a good sign.
