MAR001

I have been in this flat now 4 months, Builders are working in making a new garage and other builders are refurbishing the flat next door.

The building is a mess overall but it is getting up to the point of "disgusting" and the builders in the flat next door use to work until 10pm and so on....

The cherry in the cake is an interruption to the gas this morning which let the water boiler not working.

I called the agent and he told me (in a really arrogant tone) that don't even think to call a plumber to turn the boiler on again as they will not will pay for it if I claim the money back. To call a plumber and to want a shower before work is unreasonable, and that is totally normal to wait a couple of days in winter or to have my shower in somebody's home bla bla bla...

The question is:
IF I call a plumber to turn on the boiler, do I have the right to claim the money back? If not, can I add this issue to my list of pain to elevate a formal complaint to the NSW Fair Trade Commission for all the inconvenience?

Thanks in advance....

Tramps_mate

Cant you restart the boiler manually?

MAR001

Done, a good samaritan came and turned on manually (after two hours trying myself).. so problem fixed...

Not being able of getting a shower to work along with the attitude of the STRATA admin ended up in a really frustrating evening...

Bermudashorts

We also had a hot water issue at one point. I did not rush to call out a plumber myself as a first step not least because it is important to keep some good relations going. I think one morning without hot water is not going to kill me, if they told me they will deal with it, then I will give them the opportunity to do so. It is called being reasonable, sometimes hot water system breaks down.

asprilla

I hope that you got him/her to show you how to do it.

MAR001

It sounds a bit less reasonable after being covered in dust for a month because of the works around, builders disturbing at 10pm, coming from the gym, no friends around and with an important meeting next day...

Bermudashorts

So deal with each issue separately. Don't get your own plumber in before the agent has time to just because the builders worked late last month. It is illogical, tit for tat, and weakens any future case you may have to make.

bra_boy

The agent was probably incredulous that you could not wash without a shower - using flannel, kettle, bowl, and head over sink (if you need to wash hair).