M&S unauthorised order - warning
Jun 22nd 2013, 2:07 am
#1
Account Closed
Thread Starter
Joined: Oct 2004
Posts: 0
M&S unauthorised order - warning
I awoke one morning last week to inform me that I could pick up the two Lace Trim Vests I had ordered the previous day. I was to get them on Monday, 17th, from my local store: the quaint hamlet of Birkenhead on The Wirral. They were too small for me, and too big for my wife. Wrong sex for me, also!
Of course, I hadn't ordered anything and the last time either of us was on the M&S website was about three weeks earlier.
I emailed M&S to inform them this was a case of fraud or they had a problem with the system. I further asked to arrest the scally who turned up.
Their response was surprising.
I can confirm the staff in-store mistakenly accessed your ordering account when placing the order. To access a customer account the store should have ensured 3 security questions were answered correctly.
I'm unsure where the failure happened on this occasion, but please be assured this will be thoroughly investigated to ensure this doesn't happen again. I can also confirm nobody has had access to your payment details and no payment has been taken from your account for this order.
So the local staff placed the order. I replied asking them for further info when they had completed their investigation. I doubt that I will hear anything. In the meantime, I have removed the debit card that was stored on the account.
Of course, I hadn't ordered anything and the last time either of us was on the M&S website was about three weeks earlier.
I emailed M&S to inform them this was a case of fraud or they had a problem with the system. I further asked to arrest the scally who turned up.
Their response was surprising.
I can confirm the staff in-store mistakenly accessed your ordering account when placing the order. To access a customer account the store should have ensured 3 security questions were answered correctly.
I'm unsure where the failure happened on this occasion, but please be assured this will be thoroughly investigated to ensure this doesn't happen again. I can also confirm nobody has had access to your payment details and no payment has been taken from your account for this order.
So the local staff placed the order. I replied asking them for further info when they had completed their investigation. I doubt that I will hear anything. In the meantime, I have removed the debit card that was stored on the account.
Jun 22nd 2013, 2:26 am
#2
Concierge
Joined: Jan 2013
Location: Western Australia
Posts: 21,139
Re: M&S unauthorised order - warning
I awoke one morning last week to inform me that I could pick up the two Lace Trim Vests I had ordered the previous day. I was to get them on Monday, 17th, from my local store: the quaint hamlet of Birkenhead on The Wirral. They were too small for me, and too big for my wife. Wrong sex for me, also!
Of course, I hadn't ordered anything and the last time either of us was on the M&S website was about three weeks earlier.
I emailed M&S to inform them this was a case of fraud or they had a problem with the system. I further asked to arrest the scally who turned up.
Their response was surprising.
I can confirm the staff in-store mistakenly accessed your ordering account when placing the order. To access a customer account the store should have ensured 3 security questions were answered correctly.
I'm unsure where the failure happened on this occasion, but please be assured this will be thoroughly investigated to ensure this doesn't happen again. I can also confirm nobody has had access to your payment details and no payment has been taken from your account for this order.
So the local staff placed the order. I replied asking them for further info when they had completed their investigation. I doubt that I will hear anything. In the meantime, I have removed the debit card that was stored on the account.
Of course, I hadn't ordered anything and the last time either of us was on the M&S website was about three weeks earlier.
I emailed M&S to inform them this was a case of fraud or they had a problem with the system. I further asked to arrest the scally who turned up.
Their response was surprising.
I can confirm the staff in-store mistakenly accessed your ordering account when placing the order. To access a customer account the store should have ensured 3 security questions were answered correctly.
I'm unsure where the failure happened on this occasion, but please be assured this will be thoroughly investigated to ensure this doesn't happen again. I can also confirm nobody has had access to your payment details and no payment has been taken from your account for this order.
So the local staff placed the order. I replied asking them for further info when they had completed their investigation. I doubt that I will hear anything. In the meantime, I have removed the debit card that was stored on the account.
Jun 22nd 2013, 5:34 am
#4
Concierge
Joined: Jan 2013
Location: Western Australia
Posts: 21,139
Re: M&S unauthorised order - warning
People from the Wirral aren't scousers, although I've heard them called plastic scousers. And don't shoot me, I'm just the piano player.
Me, I can't tell the difference. My family are from Heswell and are hence called plastic scousers, whereas my husband is from Liverpool. They all sound the same to me - can't understand a word they say
Me, I can't tell the difference. My family are from Heswell and are hence called plastic scousers, whereas my husband is from Liverpool. They all sound the same to me - can't understand a word they say
Jun 22nd 2013, 5:54 am
#5
Forum Regular
Joined: Oct 2012
Posts: 57
Re: M&S unauthorised order - warning
They have a a " CH " post code !
