M&S unauthorised order - warning
 

I awoke one morning last week to inform me that I could pick up the two Lace Trim Vests I had ordered the previous day. I was to get them on Monday, 17th, from my local store: the quaint hamlet of Birkenhead on The Wirral. They were too small for me, and too big for my wife. Wrong sex for me, also!

Of course, I hadn't ordered anything and the last time either of us was on the M&S website was about three weeks earlier.

I emailed M&S to inform them this was a case of fraud or they had a problem with the system. I further asked to arrest the scally who turned up.

Their response was surprising.

I can confirm the staff in-store mistakenly accessed your ordering account when placing the order. To access a customer account the store should have ensured 3 security questions were answered correctly.

I'm unsure where the failure happened on this occasion, but please be assured this will be thoroughly investigated to ensure this doesn't happen again. I can also confirm nobody has had access to your payment details and no payment has been taken from your account for this order.

So the local staff placed the order. I replied asking them for further info when they had completed their investigation. I doubt that I will hear anything. In the meantime, I have removed the debit card that was stored on the account.

Re: M&S unauthorised order - warning
 

Dodgy as. How can staff MISTAKENLY access your account?!! Bastards, hope they're banged away :frown:

Re: M&S unauthorised order - warning
 

What's that they say about scousers? ;) :D

Re: M&S unauthorised order - warning
 

People from the Wirral aren't scousers, although I've heard them called plastic scousers. And don't shoot me, I'm just the piano player.

Me, I can't tell the difference. My family are from Heswell and are hence called plastic scousers, whereas my husband is from Liverpool. They all sound the same to me - can't understand a word they say :lol:

Re: M&S unauthorised order - warning
 

They have a a " CH " post code !

Re: M&S unauthorised order - warning
 

That's Switzerland, isn't it?

I used to love It's A Knockout. Those bygone innocent days.

Re: M&S unauthorised order - warning
 

Do you know our Glyn?:D

Re: M&S unauthorised order - warning
 

Of course! He's married to our Mary :D

Re: M&S unauthorised order - warning
 

Those bygone innocent days of Stuart Hall?????? ;)

Bet you liked the innocence of Jim'll Fix It too!