john masons movers
Jul 9th 2006, 10:16 am
#1
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Thread Starter
Joined: Sep 2005
Location: Perth WA
Posts: 936
john masons movers
hi
just a quick one (say thet to the wife quite often!). we used john masons to move furniture. we have found them to be of good service. only negatives were a A$300 sur-charge by the sub-contractors in perth, and that they took nearly 2 weeks to deliver to us from when customs had cleared!
only two minor items damaged, overall, pleased. do barter over price.
dom
just a quick one (say thet to the wife quite often!). we used john masons to move furniture. we have found them to be of good service. only negatives were a A$300 sur-charge by the sub-contractors in perth, and that they took nearly 2 weeks to deliver to us from when customs had cleared!
only two minor items damaged, overall, pleased. do barter over price.
dom
Jul 9th 2006, 11:23 am
#2
BE Forum Addict
Joined: Jan 2004
Location: Halls Head, WA
Posts: 4,146
Re: john masons movers
Originally Posted by don544
hi
just a quick one (say thet to the wife quite often!). we used john masons to move furniture. we have found them to be of good service. only negatives were a A$300 sur-charge by the sub-contractors in perth, and that they took nearly 2 weeks to deliver to us from when customs had cleared!
only two minor items damaged, overall, pleased. do barter over price.
dom
just a quick one (say thet to the wife quite often!). we used john masons to move furniture. we have found them to be of good service. only negatives were a A$300 sur-charge by the sub-contractors in perth, and that they took nearly 2 weeks to deliver to us from when customs had cleared!
only two minor items damaged, overall, pleased. do barter over price.
dom
Jul 9th 2006, 12:22 pm
#3
Forum Regular
Joined: Jan 2002
Location: Wigan now in the Gold Coast!
Posts: 155
Re: john masons movers
Great post to warn others.
Same thing happened to us re: surcharge they charged us $400 extra and didn't tell us until the night before delivering stuff.
We originally said we would ship to Brisbane and would let them know asap whereabouts we would be settling in the Gold Coast (this was ALWAYS where we would settle). This was done verbally. Once here and we realised this was going to be an issue we checked the form we signed and we saw the clause (delivery within 30km of Brisbane). D'oh!
We told them where we were in the Gold Coast 4 weeks before delivery.
The surcharge was the extra distance 30km of Brisbane and the admin office in Brisbane said if we didn't pay they wouldn't deliver our furniture.
We contacted JM who professed innocence (despite emails and faxes letting them know and relaying the conversations with original man who quoted).
We think the confusion came from the orginal order/quote because JM didn't have a forwarding address. They just put within 30km of Brisbane. We should have checked and checked again!
Having said that the packers in the UK were brilliant, very professional and the team this end were a really helpful and happy lot.
JM admin staff were less than helpful! Part our fault part theirs I feel.
As you say haggle (and check what you sign).
Same thing happened to us re: surcharge they charged us $400 extra and didn't tell us until the night before delivering stuff.
We originally said we would ship to Brisbane and would let them know asap whereabouts we would be settling in the Gold Coast (this was ALWAYS where we would settle). This was done verbally. Once here and we realised this was going to be an issue we checked the form we signed and we saw the clause (delivery within 30km of Brisbane). D'oh!
We told them where we were in the Gold Coast 4 weeks before delivery.
The surcharge was the extra distance 30km of Brisbane and the admin office in Brisbane said if we didn't pay they wouldn't deliver our furniture.
We contacted JM who professed innocence (despite emails and faxes letting them know and relaying the conversations with original man who quoted).
We think the confusion came from the orginal order/quote because JM didn't have a forwarding address. They just put within 30km of Brisbane. We should have checked and checked again!
Having said that the packers in the UK were brilliant, very professional and the team this end were a really helpful and happy lot.
JM admin staff were less than helpful! Part our fault part theirs I feel.
As you say haggle (and check what you sign).
Originally Posted by don544
hi
just a quick one (say thet to the wife quite often!). we used john masons to move furniture. we have found them to be of good service. only negatives were a A$300 sur-charge by the sub-contractors in perth, and that they took nearly 2 weeks to deliver to us from when customs had cleared!
only two minor items damaged, overall, pleased. do barter over price.
dom
just a quick one (say thet to the wife quite often!). we used john masons to move furniture. we have found them to be of good service. only negatives were a A$300 sur-charge by the sub-contractors in perth, and that they took nearly 2 weeks to deliver to us from when customs had cleared!
only two minor items damaged, overall, pleased. do barter over price.
dom
Jul 9th 2006, 12:29 pm
#4
Is it the weekend yet?
Joined: Feb 2005
Location: Thirroul, NSW
Posts: 1,619
Re: john masons movers
Originally Posted by remmie1
Great post to warn others.
Same thing happened to us re: surcharge they charged us $400 extra and didn't tell us until the night before delivering stuff.
We originally said we would ship to Brisbane and would let them know asap whereabouts we would be settling in the Gold Coast (this was ALWAYS where we would settle). This was done verbally. Once here and we realised this was going to be an issue we checked the form we signed and we saw the clause (delivery within 30km of Brisbane). D'oh!
We told them where we were in the Gold Coast 4 weeks before delivery.
The surcharge was the extra distance 30km of Brisbane and the admin office in Brisbane said if we didn't pay they wouldn't deliver our furniture.
We contacted JM who professed innocence (despite emails and faxes letting them know and relaying the conversations with original man who quoted).
We think the confusion came from the orginal order/quote because JM didn't have a forwarding address. They just put within 30km of Brisbane. We should have checked and checked again!
Having said that the packers in the UK were brilliant, very professional and the team this end were a really helpful and happy lot.
JM admin staff were less than helpful! Part our fault part theirs I feel.
As you say haggle (and check what you sign).
Same thing happened to us re: surcharge they charged us $400 extra and didn't tell us until the night before delivering stuff.
We originally said we would ship to Brisbane and would let them know asap whereabouts we would be settling in the Gold Coast (this was ALWAYS where we would settle). This was done verbally. Once here and we realised this was going to be an issue we checked the form we signed and we saw the clause (delivery within 30km of Brisbane). D'oh!
We told them where we were in the Gold Coast 4 weeks before delivery.
The surcharge was the extra distance 30km of Brisbane and the admin office in Brisbane said if we didn't pay they wouldn't deliver our furniture.
We contacted JM who professed innocence (despite emails and faxes letting them know and relaying the conversations with original man who quoted).
We think the confusion came from the orginal order/quote because JM didn't have a forwarding address. They just put within 30km of Brisbane. We should have checked and checked again!
Having said that the packers in the UK were brilliant, very professional and the team this end were a really helpful and happy lot.
JM admin staff were less than helpful! Part our fault part theirs I feel.
As you say haggle (and check what you sign).
Their packers were great. When the guy came to quote he told me not to fill drawers, but the packers stuffed drawers full of CDs, Books, DVDs, Clothes etc... Saved me space and quite a bit of money.
The only annoyance I have with JM is that they only had one ship a month heading to Sydney, so our stuff was still sat in the UK until last week, and we have been here a month now.
Jul 9th 2006, 12:39 pm
#5
Forum Regular
Joined: Jan 2002
Location: Wigan now in the Gold Coast!
Posts: 155
Re: john masons movers
Good on ya spotting that! Wonder if a lot of people get caught out with this?
How frustrating for you! Hope it gets shifted v. soon.
How frustrating for you! Hope it gets shifted v. soon.
Originally Posted by Anastasia Beaverhausen
I had to pick JM up on the distance thing too. I had told the guy who came to quote that we were going about 80-90k south of Sydney, and the quote came back with only 30ks. They changed it and didnt charge me any extra.
Their packers were great. When the guy came to quote he told me not to fill drawers, but the packers stuffed drawers full of CDs, Books, DVDs, Clothes etc... Saved me space and quite a bit of money.
The only annoyance I have with JM is that they only had one ship a month heading to Sydney, so our stuff was still sat in the UK until last week, and we have been here a month now.
Their packers were great. When the guy came to quote he told me not to fill drawers, but the packers stuffed drawers full of CDs, Books, DVDs, Clothes etc... Saved me space and quite a bit of money.
The only annoyance I have with JM is that they only had one ship a month heading to Sydney, so our stuff was still sat in the UK until last week, and we have been here a month now.
Jul 9th 2006, 12:48 pm
#6
brown eyes!
Joined: May 2006
Location: Shailer park, Brisbane, AUS
Posts: 450
Re: john masons movers
Originally Posted by remmie1
Good on ya spotting that! Wonder if a lot of people get caught out with this?
How frustrating for you! Hope it gets shifted v. soon.
How frustrating for you! Hope it gets shifted v. soon.
Jul 9th 2006, 12:52 pm
#7
Forum Regular
Joined: Jan 2002
Location: Wigan now in the Gold Coast!
Posts: 155
Re: john masons movers
Originally Posted by pete jackson
We noticed that 30 miles aswell, but it does say it on the information pack that they send you in the post. Pete
Jul 12th 2006, 10:50 am
#8
Just Joined
Joined: Sep 2005
Posts: 19
Re: john masons movers
We used John Mason, came to Brisbane in April. The move went really well, the guys in UK were nice to our kids and packed all our goods really well. The packers this end in Brisbane commented how good the packing was.
We did get stung an extra $300 on the fee for customs checking and we had some of our Christmas decorations stopped but John Masons themselve were good and would recommend them. If we ever move from the UK again, John Masons will be my choice.
We did get stung an extra $300 on the fee for customs checking and we had some of our Christmas decorations stopped but John Masons themselve were good and would recommend them. If we ever move from the UK again, John Masons will be my choice.
Jul 12th 2006, 11:33 am
#9
Lucyb reincarnated
Joined: Feb 2006
Location: HOME SWEET HOME!
Posts: 65
Re: john masons movers
We used John Mason's too and were very pleased not to have any breakages. We paid $3250 for sole use of a 20 foot container. We also got stung with a fee on arrival by Kent Removals...about $350 which we were not informed about. That said, our container arrived on a Friday and was delivered the following Thursday last month so we were well pleased! 
Jul 12th 2006, 5:14 pm
#10
I am not the Messiah!
Joined: Aug 2004
Location: Cairns
Posts: 1,273
Re: john masons movers
Originally Posted by Lucy
We used John Mason's too and were very pleased not to have any breakages. We paid $3250 for sole use of a 20 foot container. We also got stung with a fee on arrival by Kent Removals...about $350 which we were not informed about. That said, our container arrived on a Friday and was delivered the following Thursday last month so we were well pleased!
R.
Jul 12th 2006, 6:27 pm
#11
BE Forum Addict
Joined: May 2006
Location: UTOPIA, QLD
Posts: 1,764
Re: john masons movers
Originally Posted by don544
hi
just a quick one (say thet to the wife quite often!). we used john masons to move furniture. we have found them to be of good service. only negatives were a A$300 sur-charge by the sub-contractors in perth, and that they took nearly 2 weeks to deliver to us from when customs had cleared!
only two minor items damaged, overall, pleased. do barter over price.
dom
just a quick one (say thet to the wife quite often!). we used john masons to move furniture. we have found them to be of good service. only negatives were a A$300 sur-charge by the sub-contractors in perth, and that they took nearly 2 weeks to deliver to us from when customs had cleared!
only two minor items damaged, overall, pleased. do barter over price.
dom
Pickfords = 1100
Brittanic = 1300. (All shared container)
Pickfords told us door to door and we need a forwarding address. Other 2 didnt tell us and that they werent door to door. I think Pickfords wins. Insurance in quote also.
Jul 12th 2006, 7:54 pm
#12
Life's a gamble
Joined: Sep 2005
Location: Solihull2Gold Coast-Sept '06
Posts: 2,492
Re: john masons movers
Originally Posted by framac
Gerards = 800
Pickfords = 1100
Brittanic = 1300. (All shared container)
Pickfords told us door to door and we need a forwarding address. Other 2 didnt tell us and that they werent door to door. I think Pickfords wins. Insurance in quote also.
Pickfords = 1100
Brittanic = 1300. (All shared container)
Pickfords told us door to door and we need a forwarding address. Other 2 didnt tell us and that they werent door to door. I think Pickfords wins. Insurance in quote also.
How many m3 is that for?
Jul 12th 2006, 10:31 pm
#13
Forum Regular
Joined: May 2006
Location: Sydney
Posts: 47
Re: john masons movers
Originally Posted by POMPEYUK
We used John Mason, came to Brisbane in April. The move went really well, the guys in UK were nice to our kids and packed all our goods really well. The packers this end in Brisbane commented how good the packing was.
We did get stung an extra $300 on the fee for customs checking and we had some of our Christmas decorations stopped but John Masons themselve were good and would recommend them. If we ever move from the UK again, John Masons will be my choice.
We did get stung an extra $300 on the fee for customs checking and we had some of our Christmas decorations stopped but John Masons themselve were good and would recommend them. If we ever move from the UK again, John Masons will be my choice.
Come off it - Christmas decorations stopped ???? !!!!!!!!!!!!! What on earth did you have - baubles filled with Marijuana and Speed?
