Last year we moved in the opposite direction, (Aus to UK,) this is how our belongings were treated by the removals firm.

Also, they lost 6 boxes of our stuff, including the box with my wife's wedding dress in it.

They also delivered two boxes of other people's items, (which we returned.)

<snip>

We don't allow posting just to name and shame companies, and you will see that I have edited your post.

That said, your post does highlight the need to ensure you have adequate insurance for international moves so I won't delete it entirely.

I'm sorry you had such a bad time - hopefully now you can move on and settle into your new life

I am also sorry to hear that. The dead rodent is impressive.

Lol!! I take it you mean the seal ornament? Unfortunately a gift to my wife from our (then) 47 year old.

Our then 7 year old !! FFS!! :-D

Still battling a way with them!!

They seem to be losing the will to take us on now. My wife spend her working life as a Ministerial adviser to the ACT Govt. I spent my life working in mental health crisis teams, we're not to be trifled with in a battle of wills.

Just dropping in to say, that after a battle of wills, (one which they brought a spoon to a gunfight, ) they have paid out our claim in it's entirety.



Unfortunately we could not claim for the MASSIVE sentimental value of some of the items they broke/lost.