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Re: Crown Relocations
Originally Posted by chr1sarter
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Once we agreed to go with them, it been nothing but problems. Failing to send any forms out to us to fill in, unable to contact the person at Crown we were dealing with, and lies. Finally after complaining to this persons MD, i got some response, and he finally sent me all the paper work, which we filled in. Got a call yesterday from Crown, and we move in 7 days time, saying where is the rest of the paper work, and do you realise that you have too much stuff to fit into one container, and that you will have to pay extra for this. We had no idea, but she insisted that we were told all of this, as she has a note of it. Bloody lier's. We were told everything would fit into one container. She would not help us in anyway to resolve this. She has sent us loads of forms to fill in, and one is about the fridge and its CFC compliance. Phones her just now, to ask how to fill this form in, and she has told us, that we should have a letter from the fridge company telling us that it complies to CFC regs, and we were told about this on there first visit. more lies. I would not recommend them to anyone. Beware. I thought that paying more, meant we would get better service. you pay for what you get is the old saying, but in this case, its rubbish. Avoid them if you can I would say to anyone now: use another firm. Anya. |
Re: Crown Relocations
Originally Posted by baconmaster
We had Crown and PSS out, between the two Crown were far superior, the PSS guy couldn't even find or house (so how would they find Australia) and I wasn' impressed with the way he spoke to my wife on the phone. The PSS guy was more interested in getting away before the traffic got busy instead of giving us a decent quote. PSS were about £750 more than Crown so for us it was a no brainer.
It is just a shame that the service he sold us and the skills of his co-workers didn't live up to expectations, and after that first visit he was always 'too busy' to take our calls. Anya. |
Re: Crown Relocations
Originally Posted by lucyb
From what Ive heard, I wouldnt touch Crown with a bargepole. I seem to recall that they are almost as bad as ***** ********? If they cant be arsed to come out and give you a quote, why should you bother giving them the business? Its apalling really. The quote they gave us was also £950 more than anyone else! I think they may be rip off merchants!
Can anyone who has used them give us advice? It does seem a bit strange not to have someone round. We called them and within the week someone was with us and two weeks later we were all packed and shipped. This is just my experience but I would highly recommend them. We went with them as a friend had recommended them and we are glad they did. Best of luck. I would phone and ask for a home visit. |
Re: Crown Relocations
Originally Posted by Bhoywonder
Hi we used crown and had a great experience. All our stuff arrived ahead of schedule and no breakages. They were slightly more expensive by a few hundred quid but that DID include all the charges at the Melbourne end. We didn't have to pay a single dollar. I would suggest that you check your cheaper quotes and see what exactly is included.
It does seem a bit strange not to have someone round. We called them and within the week someone was with us and two weeks later we were all packed and shipped. This is just my experience but I would highly recommend them. We went with them as a friend had recommended them and we are glad they did. Best of luck. I would phone and ask for a home visit. Anya. |
Re: Crown Relocations
We have had 3 quotes up to now, all three sent people round, and I don't suppose it's any surprise that Crown were the most expensive, by far.
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Re: Crown Relocations
Originally Posted by anya4oz
I'm wondering if the mixed reports here are due to people using Crown's different UK offices. Certainly, the people in Scotland seem to have had better experiences. We used the London office FWIW.
Anya. thats cockneys for you tho innit mate? |
Re: Crown Relocations
Originally Posted by lynnlovessun
Good for you!
Maybe if you had of went back to Crown with the quote JM gave you they might of done you a better deal? They certainly did that with me. Lynn To be honest Lynn, if they couldnt be arsed to send someone round I couldnt be arsed to give them another chance. Must admit disapointed with the response I got to my enquiries, just hope JM live up to their promises! |
Re: Crown Relocations
Our stuff is in Crowns depot in leeds ready to go when we get the visa. We have been nmore than happy with the service at this end from Andrew Healey and others. We will wait and see what the service is like at the other end though!!
Paul |
Re: Crown Relocations
Paul,
Just as a matter of interest how did they compare in price with the rest? Ken |
Re: Crown Relocations
Originally Posted by jaguaruk
Paul,
Just as a matter of interest how did they compare in price with the rest? Ken |
Re: Crown Relocations
I have found them excellent so far -was e-mailed by peggy yesterday informing me of date of shipping, estimated arrival date and even the name of the ship!!!!! I'm impressed so far but like Paul will wait and see what state my belongings are in in Brisbane and will let you all know what the service is like Brisbane side.
Lynn :) |
Re: Crown Relocations
Barry:
I'm not going to drag my own experience with Crown through the forum again - and I've emailed you anyway - but I and several others do think you need to have a close look at what the "other end" is like. >>The second issue is regarding collection of packing material. Standard industry practice is to unpack at time of delivery and remove any unwanted waste packing material at that time. So any items dismantled and packed by the moving company should be unpacked and reassembled- this is considered a typical part of the service. It is true that many people may not want all effects unpacked at the time of delivery and may want to unpack their own boxes at their leisure. If that is the case, there is normally no contractual obligation on the moving company to return and collect the waste material. If you feel this will be a specific requirement on your move, you should ask the moving company at the time of quoting, to include a return trip to collect unwanted waste material. Many find this service helpful.<< Our delivery people just wanted to drop the 200 boxes off and get the hell out of Dodge. They denied any responsibility for unpacking (and I'm not talking here about so-called "Valet unpacking and setting up", just taking the things from the boxes and taking away the cardboard.) At a fairly stressful time we didn't have the contract to hand (which said they *were* so responsible) so we were left to do it all ourselves despite having paid for it. And we were told we would be charged to take the packing away later. The standard of some of the packing (done by casual student labour) and the haste of unloading left us with some 27 items damaged and you with an insurance payout of several thousand dollars. I don't know whether it is typical of other companies - we don't move across the planet on a weekly basis - but the (mainly) good experience in the UK was not entirely mirrored down here. |
Re: Crown Relocations
Originally Posted by Rog Williams
Barry:
I'm not going to drag my own experience with Crown through the forum again - and I've emailed you anyway - but I and several others do think you need to have a close look at what the "other end" is like. >>The second issue is regarding collection of packing material. Standard industry practice is to unpack at time of delivery and remove any unwanted waste packing material at that time. So any items dismantled and packed by the moving company should be unpacked and reassembled- this is considered a typical part of the service. It is true that many people may not want all effects unpacked at the time of delivery and may want to unpack their own boxes at their leisure. If that is the case, there is normally no contractual obligation on the moving company to return and collect the waste material. If you feel this will be a specific requirement on your move, you should ask the moving company at the time of quoting, to include a return trip to collect unwanted waste material. Many find this service helpful.<< Our delivery people just wanted to drop the 200 boxes off and get the hell out of Dodge. They denied any responsibility for unpacking (and I'm not talking here about so-called "Valet unpacking and setting up", just taking the things from the boxes and taking away the cardboard.) At a fairly stressful time we didn't have the contract to hand (which said they *were* so responsible) so we were left to do it all ourselves despite having paid for it. And we were told we would be charged to take the packing away later. The standard of some of the packing (done by casual student labour) and the haste of unloading left us with some 27 items damaged and you with an insurance payout of several thousand dollars. I don't know whether it is typical of other companies - we don't move across the planet on a weekly basis - but the (mainly) good experience in the UK was not entirely mirrored down here. I wouldn't touch Crown with a barge pole again. |
Re: Crown Relocations
Originally Posted by Rog Williams
Barry:
I'm not going to drag my own experience with Crown through the forum again - and I've emailed you anyway - but I and several others do think you need to have a close look at what the "other end" is like. >>The second issue is regarding collection of packing material. Standard industry practice is to unpack at time of delivery and remove any unwanted waste packing material at that time. So any items dismantled and packed by the moving company should be unpacked and reassembled- this is considered a typical part of the service. It is true that many people may not want all effects unpacked at the time of delivery and may want to unpack their own boxes at their leisure. If that is the case, there is normally no contractual obligation on the moving company to return and collect the waste material. If you feel this will be a specific requirement on your move, you should ask the moving company at the time of quoting, to include a return trip to collect unwanted waste material. Many find this service helpful.<< Our delivery people just wanted to drop the 200 boxes off and get the hell out of Dodge. They denied any responsibility for unpacking (and I'm not talking here about so-called "Valet unpacking and setting up", just taking the things from the boxes and taking away the cardboard.) At a fairly stressful time we didn't have the contract to hand (which said they *were* so responsible) so we were left to do it all ourselves despite having paid for it. And we were told we would be charged to take the packing away later. The standard of some of the packing (done by casual student labour) and the haste of unloading left us with some 27 items damaged and you with an insurance payout of several thousand dollars. I don't know whether it is typical of other companies - we don't move across the planet on a weekly basis - but the (mainly) good experience in the UK was not entirely mirrored down here. Lynn |
Re: Crown Relocations
Originally Posted by lynnlovessun
Thanks for your comments on this Rog - I will be very interested to hear Barry's reply on the subject of unpacking - I am happy for all my boxes to be unpacked on the delivery day and if I see my stuff being carelessley removed from the van I will be phoning a manager there and then to complain. What worries me is if they refuse to unpack the boxes?
Lynn |
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