xgkick

Hi everyone, I've been reading these forums for a while now and they've been very helpful, esp with the shipping information which is the stage i'm at right now.

I decided to phone Crown as they've been recommended by many people on the forum. I expected them to send somebody round to do the estimate, but instead they've sent me a house contents form to fill in! I thought this was ok at first, but after trying to guess how many boxes things will take up and the volume of things it's turned into a near impossible task.

Is sending a form out normal for Crown or am I being fobbed off cos I'm not moving a huge house full of stuff? Anyone else done this for Crown and how did you go about it?

thanks,
Pete

chatty34

I will be interested in the replies to this too as Crown were the only company of 5 contacted that wanted me to estimate myself rather than send an estimator round. ( Maybe they are busy) Anyway based on the estimate I provided they were a lot more expensive than most of the other companies that I contacted.

wmoore

Sounds odd. We had a guy come round and do all the estimating. There's no way the average Joe can be expected to do that! They've been pretty good with us on the whole. They packed up our stuff 3 weeks ago and we expect to see it again in about 2 months ( ).

If I were you, I'd give them a ring and make sure there wasn't some misunderstanding or something.

Sue2

We're using Crown and they sent someone around to us....so did all the others too.

Out of all the firms we had around they have given the best service so far

Sue

Chris Mitchell

Hi Pete

no same happened to us this last week got same form to fill in.

Chris

lucyb

From what Ive heard, I wouldnt touch Crown with a bargepole. I seem to recall that they are almost as bad as ***** ********? If they cant be arsed to come out and give you a quote, why should you bother giving them the business? Its apalling really. The quote they gave us was also £950 more than anyone else! I think they may be rip off merchants!

Can anyone who has used them give us advice?

Lindsay Clan

We had about 8 different companies round for quotes and none of them sent a form for us to fill in!!! I don't know how they expect you to know how to estimate it anyway.
Crown were the most expensive of all the companies we had round and they wouldn't price match ........ so we didn't use them.
We had PSS here on 14/15 July and now our stuff is on its way to Oz. We were very pleased with them and have no complaints at all with them. Would highly recommend them.

Lorraine

Chris Mitchell

do you have the web address for PSS

Chris

Lindsay Clan

Sure do -

http://www.pss.uk.com/

Hope this helps and be interested to hear your comments on them.

Lorraine

Fiona&malc

we used crown, and a guy came round to the house and did the estimating for us. Couldnt complain about them ,they were excellent.. the guys that did all the packing were great, really quick and everything arrived undamaged..thankfully.
on the day that the container arrived, the girl from the crown office (peggy i think she was called) phoned me to ask if everything was ok and wished us luck for our new life etc etc, and when the container arrived here, we had all the stuff delivered to the house within 2 days. So we were really happy with them.
however you will find that everyone will have good and bad experiences with every company, i dont think you'll ever find one company whom everyone has been satisfied with, unfortunatley, good customer service can be a rare find these days, which is a shame.
good luck anyway , hope you find a company you are happy with

Pipers Mummy

Hi, we used Crown and have no complaints at all. They did come around to give us a quote (as did the other removal companies). Did not even have to go to customs - it was exactly what they promised, door to door delivery.

Wol

We used Crown but I wouldn't again. The UK bit was OK but the Oz side was just too laid back for my liking. They managed to smash $thousands worth of items, although they paid up insurance-wise within a couple of days it was very hard work getting quotes for replacements, repairs etc.

gajjitt

Hi,

We used Crown and in the main happy with them. They sent a guy Billy Saunders round to do the estimate, so no guessitmate for us to do.

Our part shipment left UK April 26, and arrived chez-Perth July 20. It waited in UK until they found another part shipment to make it a full one, then customs wanted to spot check it in Fremantle, so it did take sometime at both ends. Only about 4-5 weeks seabourn though. No breakages, and packed and unwrapped at either end, pleased with service.

Get in touch and get an estimator down, don't be fobbed off.

All the best Paul

xgkick

Thanks for youur replys everyone. I think i'll give them a call.

ali south

So how much are you shipping,

We did an inventory yesterday and still cannot make up our minds whether to just send boxes which will cost us about £300 or to ship some other items of furniture. It seems so expensive if you do not have that much to send. We are looking at possibly just a few other objects like cupboards and our cast iron bed frame etc (furniture that will not fit in boxes)

Tara