I've got a useless product (which doesn't work as advertised) sold to me by a retailer and they are reluctant to acknowledge my complaint and refund. Is there any organisation in Victoria that helps consumers in such situations and help getting refund / compensation. If possible, I want a free of charge service.

Don't you usually get a 14 day period for return with full refund?

http://www.consumer.vic.gov.au/CA256...ontact+us~&3=~

Thanks for the link Indie. Does the 14 day trial period applicable to all the products or only those which say about it loudly while being sold. Mine one is a body-use product bought from a reputed chemist (Don't want to go into any more details for privacy reasons). The response I got from the Chemist, this works for certain body types, can't help.

I've complained directly to the manufacturer and they are testing it for defectiveness. In case it turns out to be - "the product is fine, if it doesn't work for you, we can't help". What should I do?

I wouldn't know about cosmetics/creams etc. Best to call up the numbers provided on that link and find out about your rights as a consumer. Good luck

I wouldn't want to take back a condom that split either.

Lol Its a machine btw, will try Consumer affairs deptt. Thanks.

Have you tried changing the batteries first? My wife chews through batteries in her vibrator like there's no tomorrow

Which chemists do you shop at?

Naughty but Nice.

Just like a paracetemol gets rid of a headache.

Consumer law in States and Territories were unified on 1 Jan 2011.

Here's the website.....
http://www.consumerlaw.gov.au/conten...x?doc=home.htm

Did it say anywhere on the packaging that it might not be suitable for you? Was this divulged at point of sale? I would look into Fair Trading if I were you.
Usually they're not for sticking in your mouth, but whatever she's into I guess.

so it didnt get any bigger then

the reference to "john holmes" on the box is just a sales gimmick