British Expats - Consumer rights

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mpgrewal

Apr 27th 2011 3:34 pm

Consumer rights

I've got a useless product (which doesn't work as advertised) sold to me by a retailer and they are reluctant to acknowledge my complaint and refund. Is there any organisation in Victoria that helps consumers in such situations and help getting refund / compensation. If possible, I want a free of charge service.

IndieG

Apr 27th 2011 3:54 pm

Re: Consumer rights

Quote:

Originally Posted by mpgrewal (Post 9330862)

Don't you usually get a 14 day period for return with full refund?

http://www.consumer.vic.gov.au/CA256...ontact+us~&3=~

mpgrewal

Apr 27th 2011 4:07 pm

Re: Consumer rights

Quote:

Originally Posted by IndieG (Post 9330887)

Don't you usually get a 14 day period for return with full refund?

http://www.consumer.vic.gov.au/CA256...ontact+us~&3=~

Thanks for the link Indie. Does the 14 day trial period applicable to all the products or only those which say about it loudly while being sold. Mine one is a body-use product bought from a reputed chemist (Don't want to go into any more details for privacy reasons). The response I got from the Chemist, this works for certain body types, can't help.

I've complained directly to the manufacturer and they are testing it for defectiveness. In case it turns out to be - "the product is fine, if it doesn't work for you, we can't help". What should I do?

IndieG

Apr 27th 2011 4:33 pm

Re: Consumer rights

Quote:

Originally Posted by mpgrewal (Post 9330902)

I wouldn't know about cosmetics/creams etc. Best to call up the numbers provided on that link and find out about your rights as a consumer. Good luck :)

Centurion

Apr 27th 2011 4:48 pm

Re: Consumer rights

I wouldn't want to take back a condom that split either. :rofl:

mpgrewal

Apr 27th 2011 5:03 pm

Re: Consumer rights

Quote:

Originally Posted by Centurion (Post 9330951)

I wouldn't want to take back a condom that split either. :rofl:

Lol :eek: Its a machine btw, will try Consumer affairs deptt. Thanks.

Broad Shoulders

Apr 27th 2011 6:12 pm

Re: Consumer rights

Quote:

Originally Posted by mpgrewal (Post 9330966)

Lol :eek: Its a machine btw, will try Consumer affairs deptt. Thanks.

Have you tried changing the batteries first? My wife chews through batteries in her vibrator like there's no tomorrow

Bob Tonnor

Apr 27th 2011 7:02 pm

Re: Consumer rights

Quote:

Originally Posted by Broad Shoulders (Post 9331032)

Have you tried changing the batteries first? My wife chews through batteries in her vibrator like there's no tomorrow

Which chemists do you shop at?

Centurion

Apr 27th 2011 9:29 pm

Re: Consumer rights

Quote:

Originally Posted by Bob Tonnor (Post 9331086)

Which chemists do you shop at?

Naughty but Nice.

Just like a paracetemol gets rid of a headache.

Bix	Apr 27th 2011 9:33 pm

Re: Consumer rights

Consumer law in States and Territories were unified on 1 Jan 2011.

Here's the website.....
http://www.consumerlaw.gov.au/conten...x?doc=home.htm

Steve2009

Apr 27th 2011 10:03 pm

Re: Consumer rights

Did it say anywhere on the packaging that it might not be suitable for you? Was this divulged at point of sale? I would look into Fair Trading if I were you.

Quote:

Originally Posted by Broad Shoulders (Post 9331032)

Have you tried changing the batteries first? My wife chews through batteries in her vibrator like there's no tomorrow

Usually they're not for sticking in your mouth, but whatever she's into I guess.

steve`o

Apr 28th 2011 7:46 am

Re: Consumer rights

Quote:

Originally Posted by mpgrewal (Post 9330966)

Lol :eek: Its a machine btw, will try Consumer affairs deptt. Thanks.

so it didnt get any bigger then :rofl:

the reference to "john holmes" on the box is just a sales gimmick ;)

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