chaval

Has the oz economy gone down the same route as in the uk in sourcing call centre ops offshore yet ? Personally I was sort of hoping that they hadnt as I find it very very frustrating that you get put through to someone in a far off land that doesnt really have a clue and just reads back the script to you...arrr......

thought i'd get that off my chest as i just tried to speak to someone from One.tel (formerly British gas) an when i said can i speak to a CSM i got told repeatedly "i you will receive the bill in 7 days sir" like the sir bit really pacifies people..

nightmare...

seang

Is it any worse then having someone sitting in a centre in the UK sitting back reading the script to you who doesnt have a clue?

And yes Aus companies do outsource to Asia

Bix

I wonder who Asia outsources to ?

seang

actually alot of companies are beginning to move some of their operations back home. Just same numbers at the moment.

chaval

does if they understand english

Bix

They all do............well what's written on the promt card anyway

seang

Thats actually what I was getting at - even in the UK half the people in the centres dont seem to be able to speak english, like , init ,

Storini

Quite a lot of multinationals now run their internal IT support call centres from Oz. The people speak proper English (more-or-less ) and are IT-savvy.

The main problem for the support agents in Oz is unsocial hours, i.e. night work when Europe/US are in normal working day. Allegedly, night work really stuffs your health up if you do it long term.

chaval

lol...innit..wonder if that got into the oxford dictionary this week innit

karenjc

I recently booked a trip with ebookers and had to speak to some one about a slight problem, i spoke to 3 different people because i could not understand what they were saying to me ( they probably thought the same with my brummie accent ) and got really p*&$*d off that they could not help me