Australian Advanced Passenger Processing
#1
Forum Regular
Thread Starter
Joined: Nov 2007
Posts: 152
Australian Advanced Passenger Processing
Hi
I'm trying to check in online for our Singapore Airlines flight and am getting the following message:
"We apologise that we are unable to check you in as you have not cleared Australian Advance Passenger Processing. Please check your passport details and try again."
We have already validated our visas.
I am thinking this may be because one of us is travelling on a new passport which wasn't used to apply for the visa in the first place?
Has anyone else experienced this?
Thanks
I'm trying to check in online for our Singapore Airlines flight and am getting the following message:
"We apologise that we are unable to check you in as you have not cleared Australian Advance Passenger Processing. Please check your passport details and try again."
We have already validated our visas.
I am thinking this may be because one of us is travelling on a new passport which wasn't used to apply for the visa in the first place?
Has anyone else experienced this?
Thanks
#2
Forum Regular
Joined: Jun 2010
Posts: 191
Re: Australian Advanced Passenger Processing
Did you let immigration know about the new passport? As the visa is usually tied to the passport. Hope you get checked in ok.
#4
Forum Regular
Joined: Jun 2010
Location: Melbourne, Australia
Posts: 80
Re: Australian Advanced Passenger Processing
My understanding is that if you get a new passport, you have to let IMMI know so that your visa can be linked to this. I don't think its normal practice to bring your old passport to airport as evidence.
Might want to ring IMMI ASAP.
Might want to ring IMMI ASAP.
#5
Re: Australian Advanced Passenger Processing
OP, I'd call up Singapore Air and explain the situation to them.
#6
BE Forum Addict
Joined: Dec 2008
Posts: 3,396
Re: Australian Advanced Passenger Processing
You can show both your new passport and expired passport (with visa) in order to check in and fly to Australia. I had to do this with Qantas when we moved here, flying Singapore-Perth.
#7
Forum Regular
Thread Starter
Joined: Nov 2007
Posts: 152
Re: Australian Advanced Passenger Processing
It was fine.
Thanks all!
Thanks all!