ANZ Letter
Mar 17th 2010, 1:25 pm
#1
Thread Starter
Joined: Sep 2008
Posts: 199
ANZ Letter
Just had a letter from ANZ saying that there had been some card skimming done in my local area and as a result I had to change my PIN by 2nd April, if I did not change it then I would not be able to use my card until the bank sent me a new PIN through, it told me to change it at an ATM or at the bank. I was a bit suspicious of the letter as it had been sent to our old address (we moved 2 months ago and have our mail redirected) so I phoned the bank and they told me to ignore it and a number of people had had them. She was not allowed to tell me if it was a genuine letter or not and told me to throw it in the bin - it all seems a bit odd, the letter and envelope looked just like other letters I have had from ANZ, if it wasn't then why tell me to change my PIN at the bank or ATM. Has anyone else had one of these??
Mar 17th 2010, 11:40 pm
#2
Mermaid
Joined: May 2007
Location: Hills District, Sydney
Posts: 336
Re: ANZ Letter
Just had a letter from ANZ saying that there had been some card skimming done in my local area and as a result I had to change my PIN by 2nd April, if I did not change it then I would not be able to use my card until the bank sent me a new PIN through, it told me to change it at an ATM or at the bank. I was a bit suspicious of the letter as it had been sent to our old address (we moved 2 months ago and have our mail redirected) so I phoned the bank and they told me to ignore it and a number of people had had them. She was not allowed to tell me if it was a genuine letter or not and told me to throw it in the bin - it all seems a bit odd, the letter and envelope looked just like other letters I have had from ANZ, if it wasn't then why tell me to change my PIN at the bank or ATM. Has anyone else had one of these??
Mar 18th 2010, 12:02 am
#3
BE Forum Addict
Joined: Feb 2007
Posts: 1,905
Re: ANZ Letter
Yikes, thanks for the info.
Im with ANZ too, I have not had this letter. As you know Im in the same town.
Gems
Im with ANZ too, I have not had this letter. As you know Im in the same town.
Gems
Mar 18th 2010, 12:16 am
#4
BE Enthusiast
Joined: May 2008
Location: Perth
Posts: 838
Re: ANZ Letter
Had a real one from Citi Bank , but they sent a new password with the letter and if there is even a hint of scamming the card is changed too.
I used the card only once in UK and they sent a new card and then asked had I been out side Australia
I used the card only once in UK and they sent a new card and then asked had I been out side Australia
Mar 18th 2010, 4:10 am
#5
BE Enthusiast
Joined: Feb 2009
Posts: 345
Re: ANZ Letter
Just had a letter from ANZ saying that there had been some card skimming done in my local area and as a result I had to change my PIN by 2nd April, if I did not change it then I would not be able to use my card until the bank sent me a new PIN through, it told me to change it at an ATM or at the bank. I was a bit suspicious of the letter as it had been sent to our old address (we moved 2 months ago and have our mail redirected) so I phoned the bank and they told me to ignore it and a number of people had had them. She was not allowed to tell me if it was a genuine letter or not and told me to throw it in the bin - it all seems a bit odd, the letter and envelope looked just like other letters I have had from ANZ, if it wasn't then why tell me to change my PIN at the bank or ATM. Has anyone else had one of these??
Firstly, anyone who is willing to change their PIN number at an ATM deserves
a kick in the head.
Other than that, I dont really see the harm in the letter. If you go to the branch and change your pin your safe as houses. I just ignored the latter as is my usual procedure with anything that comes from the bank.
Mar 18th 2010, 4:34 am
#6
Melbourne - NE suburbs
Joined: Jun 2008
Posts: 1,032
Re: ANZ Letter
Just had a letter from ANZ saying that there had been some card skimming done in my local area and as a result I had to change my PIN by 2nd April, if I did not change it then I would not be able to use my card until the bank sent me a new PIN through, it told me to change it at an ATM or at the bank.
Those letters are being sent proactively to all ANZ customers where their card was used at an EFTPOS terminal at a time where it is believed the machine may have been compromised.
1) Affected customers will receive a letter advising that their card details may have been compromised and requesting they change their PIN by a certain date
2) Customers may also receive a reminder SMS
3) ANZ will proactively reissue PINs for any customers who do not change their PIN by the deadline in their letter
Call 1800 033 844 with any queries.
Mar 18th 2010, 6:24 am
#7
Karoola!!!!!!
Joined: Feb 2007
Location: Karoola
Posts: 487
Re: ANZ Letter
[QUOTE=bananalana;8428738]yep I got one.
Firstly, anyone who is willing to change their PIN number at an ATM deserves
a kick in the head.
QUOTE]
Changing your pin at an ATM is a common thing in Australia, And there is no problem doing this, I would rather do this than have my account skimmed, Commonwealth bank send out TXT messages advising that you need to change your pin number, Either at a branch or ATM due to card skimming and proactivly lower the limit down to $200 to avoid peoples accounts being skimmed.
http://www.scamwatch.gov.au/content/...g/CardSkimming
The above link is from the Australian Gov and gives you all the details of how to aviod skimming.
Gary
Firstly, anyone who is willing to change their PIN number at an ATM deserves
a kick in the head.
QUOTE]
Changing your pin at an ATM is a common thing in Australia, And there is no problem doing this, I would rather do this than have my account skimmed, Commonwealth bank send out TXT messages advising that you need to change your pin number, Either at a branch or ATM due to card skimming and proactivly lower the limit down to $200 to avoid peoples accounts being skimmed.
http://www.scamwatch.gov.au/content/...g/CardSkimming
The above link is from the Australian Gov and gives you all the details of how to aviod skimming.
Gary
Mar 18th 2010, 6:33 am
#8
Thread Starter
Joined: Sep 2008
Posts: 199
Re: ANZ Letter
It is a valid ANZ communication.
Those letters are being sent proactively to all ANZ customers where their card was used at an EFTPOS terminal at a time where it is believed the machine may have been compromised.
1) Affected customers will receive a letter advising that their card details may have been compromised and requesting they change their PIN by a certain date
2) Customers may also receive a reminder SMS
3) ANZ will proactively reissue PINs for any customers who do not change their PIN by the deadline in their letter
Call 1800 033 844 with any queries.
Those letters are being sent proactively to all ANZ customers where their card was used at an EFTPOS terminal at a time where it is believed the machine may have been compromised.
1) Affected customers will receive a letter advising that their card details may have been compromised and requesting they change their PIN by a certain date
2) Customers may also receive a reminder SMS
3) ANZ will proactively reissue PINs for any customers who do not change their PIN by the deadline in their letter
Call 1800 033 844 with any queries.
Mar 18th 2010, 7:15 am
#9
Melbourne - NE suburbs
Joined: Jun 2008
Posts: 1,032
Re: ANZ Letter
yep. just giving you the blurb as is straight off the internal anz intranet if it was of help. all of the banks pretty much follow this practice now due to atm/eftpos skimming being such a common problem. if i was in your shoes, despite what they told you on the phone, because you DID get that letter, I would certainly be changing my PIN asap.
