Is anyone else experiecing Quantas fraud?
Jan 23rd 2008 | 7:02 pm
#16
BE Forum Addict
Joined: Nov 2004
Posts: 2,584
Re: Is anyone else experiecing Quantas fraud?
British Airways refused to add airmiles for a BA flight, they said I should discuss it with the ticket agent, again some small print somewhere. I have never flown BA since. The last time I was in the UK the catering staff were on strike and there were loads of them picketing the airport. After seeing that lot and realising who prepares the food I am so glad I never flew BA again.
Jan 23rd 2008 | 10:44 pm
#19
Joined: Nov 2006
Posts: 2,225
Re: Is anyone else experiecing Quantas fraud?
Singapore noodles is preferable to gutted Ethiopian any day.
Jan 23rd 2008 | 11:32 pm
#20
BE Forum Addict
Joined: Sep 2006
Posts: 1,966
Re: Is anyone else experiecing Quantas fraud?
So the short story is: bury some information on a web site (preferrably someone elses), sell tickets like crazy; don't tell your customers about any negative items; make money and screw the customers --> if they complaint, you got away with it, and your excuse is that someting is written somewhere on some web site. Is that customer service? How many calories does it cost Qantas to tell customer this up front like "hey you want this ticket? It comes with no miles".. Perhaps it is a more profitable model of keeping this quiet until AFTER they fly... (just cannot belive some of you guys are DEFENDING ?!? this practice.. are you airline employees?)
Jan 24th 2008 | 8:40 am
#21
Just Joined
Joined: Aug 2006
Posts: 11
Re: Is anyone else experiecing Quantas fraud?
So the short story is: bury some information on a web site (preferrably someone elses), sell tickets like crazy; don't tell your customers about any negative items; make money and screw the customers --> if they complaint, you got away with it, and your excuse is that someting is written somewhere on some web site. Is that customer service? How many calories does it cost Qantas to tell customer this up front like "hey you want this ticket? It comes with no miles".. Perhaps it is a more profitable model of keeping this quiet until AFTER they fly... (just cannot belive some of you guys are DEFENDING ?!? this practice.. are you airline employees?)
Jan 24th 2008 | 8:55 am
#22
You call that a moustache
Joined: Sep 2006
Posts: 2,060
From: Heading West..
Re: Is anyone else experiecing Quantas fraud?
After spending almost $10,000 on plane tickets to Austalia for our family vacation, Quantas refused to give a single frequent flier mile to our American Airline accounts (they are one-world alliance partners).
However, after the travel is completed, Quantas instructs American Airlines, that the flights does not "qualify for frequent flier milage". No such stipulations were made when we booked the tickets, after confirmation, nor is it printed on our intiniary, tickets, boarding passes,emailed confirmations or receipts.
Only after travel is completed and paid for do they refuse credits. Quantas, also does not respond to emails nor direct contacts. Is this fraud experienced by others?
However, after the travel is completed, Quantas instructs American Airlines, that the flights does not "qualify for frequent flier milage". No such stipulations were made when we booked the tickets, after confirmation, nor is it printed on our intiniary, tickets, boarding passes,emailed confirmations or receipts.
Only after travel is completed and paid for do they refuse credits. Quantas, also does not respond to emails nor direct contacts. Is this fraud experienced by others?
The details were there in plain view, you didnt check its your fault. Obviously you didnt read the small print as you didnt read the big print, QANTAS is written on the planes in letters 10 feet high
Personally I dont fly QANTAS or BA longhaul, not enough leg room.
Jan 24th 2008 | 10:18 am
#23
Citizenships collector...
Joined: Sep 2005
Posts: 239
From: St Mary's Bay, Auckland (NZ)
Re: Is anyone else experiecing Quantas fraud?
Terms and Conditions usually will state everything and normally there should be info on the AA website with eligible booking classes or flight numbers for partner airlines (One World Airlines).
Jen
Feb 6th 2008 | 11:28 am
#24
Thread Starter
Just Joined
Joined: Jan 2008
Posts: 7
Re: Is anyone else experiecing Quantas fraud?
bberg
I know this is not the answer you want, but if you join qantas frequent flyer you can get the trips credited to your QFF account for up to 12 months (i think )
BUT..
you can only get YOUR ticket credited to YOUR QFF account
so.. if there were 4 of you travelling, then you need to open 4 QFF accounts and Qantas charge a joining fee.
once you have all the points in the accounts, you can then "gift" them to family members, thus getting the points back into one account..
then.. IF you can book a flight with AA/BA or any of the partner airlines, you're sorted.. the IF is for availablility, I have found world traveller plus on BA the easiest to book using QFF points followed by Cathay pacific, I have never tried American Airlines.
Like i said, its not what you want to hear, but it is a possible solution.
EDIT: of course check your tickets are valid before actually joining their FF scheme ..
Derab
I know this is not the answer you want, but if you join qantas frequent flyer you can get the trips credited to your QFF account for up to 12 months (i think )
BUT..
you can only get YOUR ticket credited to YOUR QFF account
so.. if there were 4 of you travelling, then you need to open 4 QFF accounts and Qantas charge a joining fee.
once you have all the points in the accounts, you can then "gift" them to family members, thus getting the points back into one account..
then.. IF you can book a flight with AA/BA or any of the partner airlines, you're sorted.. the IF is for availablility, I have found world traveller plus on BA the easiest to book using QFF points followed by Cathay pacific, I have never tried American Airlines.
Like i said, its not what you want to hear, but it is a possible solution.
EDIT: of course check your tickets are valid before actually joining their FF scheme ..
Derab
Feb 6th 2008 | 11:31 am
#25
Thread Starter
Just Joined
Joined: Jan 2008
Posts: 7
Re: Is anyone else experiecing Quantas fraud?
Anyway, after Qantas ignored me and did nothing to help with my FF milage issue I got even. Here is the new web site where customers can tell their stories publicly about Qantas (not a blog) and where I post all relevent articles (has 45,000 hits yesterday)
Last edited by Sue; Feb 6th 2008 at 12:08 pm. Reason: url removed, read rule 9.
Feb 6th 2008 | 1:28 pm
#26
Living in Perthection
Joined: Mar 2003
Posts: 1,868
From: Wickedy WA WA...
Re: Is anyone else experiecing Quantas fraud?
So cheating is fine Anyway, after Qantas ignored me and did nothing to help with my FF milage issue I got even. Here is the new web site where customers can tell their stories publicly about Qantas (not a blog) and where I post all relevent articles (has 45,000 hits yesterday)
Anyway, after Qantas ignored me and did nothing to help with my FF milage issue I got even. Here is the new web site where customers can tell their stories publicly about Qantas (not a blog) and where I post all relevent articles (has 45,000 hits yesterday)Nobody has cheated you.
YOU just failed to properly research what you were doing and are now trying to spit the dummy when it hasnt worked out the way you wanted it to.
You would be better off trying to focus on something more positive as your in danger of wasting your life on this if your not careful.... maybe try learning to read and write a bit better so you don't get yourself in this situation again.
Just to re-iterate IT HAS NOTHING TO DO WITH QANTAS.
Feb 6th 2008 | 1:43 pm
#27
Joined: May 2007
Posts: 5,133
Re: Is anyone else experiecing Quantas fraud?
Go up in big tube, get fed and watered, come down a long way away.
Isn't modern life marvellous?
Isn't modern life marvellous?
Feb 6th 2008 | 1:46 pm
#28
Karma Comedian
Joined: Feb 2003
Posts: 3,506
From: Brisvegas
Re: Is anyone else experiecing Quantas fraud?
So cheating is fine Anyway, after Qantas ignored me and did nothing to help with my FF milage issue I got even. Here is the new web site where customers can tell their stories publicly about Qantas (not a blog) and where I post all relevent articles (has 45,000 hits yesterday)
Anyway, after Qantas ignored me and did nothing to help with my FF milage issue I got even. Here is the new web site where customers can tell their stories publicly about Qantas (not a blog) and where I post all relevent articles (has 45,000 hits yesterday)I am quite happy to have a go at Qantas when they fail to deliver what they are supposed to deliver but not when I the customer am incorrect.
Can you imagine:
" I didn't get the dancing girls on the plane that I thought I'd get!"
" We don't do dancing girls sir"
"But I expected them!"
"Errr...."
"why didn't you tell me in advance"
"errr....."
Feb 6th 2008 | 2:23 pm
#29
Joined: Jan 2005
Posts: 4,922
From: Asia Pacific
Re: Is anyone else experiecing Quantas fraud?
So cheating is fine Anyway, after Qantas ignored me and did nothing to help with my FF milage issue I got even. Here is the new web site where customers can tell their stories publicly about Qantas (not a blog) and where I post all relevent articles (has 45,000 hits yesterday)
Anyway, after Qantas ignored me and did nothing to help with my FF milage issue I got even. Here is the new web site where customers can tell their stories publicly about Qantas (not a blog) and where I post all relevent articles (has 45,000 hits yesterday)Rant and rave all you like but do realise there is a reason you are not getting any sympathy, mainly because your wrong.
