Italian 'customer service'
Jan 28th 2015, 1:55 pm
#122
seenbeendonenocriesnowhys
Joined: Nov 2013
Location: Woellstein, Germany
Posts: 747
Re: Italian 'customer service'
Whats this thread trying to prove..??
All examples in this thread, can be experienced in any country .Italy doesnt own the patent.
Having worked in and with Italians, I have had no better or worse experience, when dealing with
UK, German, American,Spanish, Indian blah, blah services.
In fact in Italian shops, and at official status, until now no negatives.One situation that postively
suprised both my wife and I, was we bought some clothes from a market for my wife and children, then found out late that 4 from 7 different articals had some work and colouring failure.4hrs later we returned to the stall, and shown them the faults, the older couple and daughter, checked them
with no negative thoughts or argument, in fact very polite, agreed to exchange 3 immediately, the 4th, asked if we could make it to their stall in another village in 2 days.We did meet again and got
the exchange, plus an invite for cafe n cake, at their home.
Whats norm, or seen as a rarity, I dont care, its the individual moment I suppose.
to the
All examples in this thread, can be experienced in any country .Italy doesnt own the patent.
Having worked in and with Italians, I have had no better or worse experience, when dealing with
UK, German, American,Spanish, Indian blah, blah services.
In fact in Italian shops, and at official status, until now no negatives.One situation that postively
suprised both my wife and I, was we bought some clothes from a market for my wife and children, then found out late that 4 from 7 different articals had some work and colouring failure.4hrs later we returned to the stall, and shown them the faults, the older couple and daughter, checked them
with no negative thoughts or argument, in fact very polite, agreed to exchange 3 immediately, the 4th, asked if we could make it to their stall in another village in 2 days.We did meet again and got
the exchange, plus an invite for cafe n cake, at their home.
Whats norm, or seen as a rarity, I dont care, its the individual moment I suppose.
to the
Jan 28th 2015, 4:45 pm
#123
Concierge
Joined: Apr 2007
Location: Verona/ Nr Turin
Posts: 4,671
Re: Italian 'customer service'
Bought a light bulb out today. Didn't work. Took it back. Swapped it for a new one after signing my life away. Would they try the bulb. Of course, they would NOT!!! After all, it was only a 20 main drive if I needed to take it back again!
Jan 30th 2015, 9:24 am
#124
Pull my finger
Joined: Feb 2007
Location: Vicenza
Posts: 4,064
Re: Italian 'customer service'
They refused to try the new bulb? Not entirely shocking.
Mar 9th 2015, 9:39 am
#126
BE Forum Addict
Joined: Dec 2011
Location: Parma
Posts: 1,489
Re: Italian 'customer service'
In early October we posted off a points collection , the family pets had eaten their way to a set of feeding bowls and a padded bed . This was delivered Friday , we had long since given up all hope ...
Mar 9th 2015, 9:42 am
#127
Dunroaming back in UK
Joined: Mar 2012
Location: Expat in Yorkshire now
Posts: 11,298
Re: Italian 'customer service'
So Fastweb customer service department.....
Anyone know where it physically is located?
Oh and one more thing...anyone know whether throwing molotov cocktails is against the law here?
Anyone know where it physically is located?
Oh and one more thing...anyone know whether throwing molotov cocktails is against the law here?
Mar 9th 2015, 10:35 am
#129
Dunroaming back in UK
Joined: Mar 2012
Location: Expat in Yorkshire now
Posts: 11,298
that explains it - thanks
Mar 10th 2015, 9:52 am
#130
MODERATOR
Joined: Apr 2008
Location: Province of Vicenza
Posts: 19,036
Re: Italian 'customer service'
I tried ringing the INAIL office all morning yesterday and just kept getting an engaged signal. Went on their website this morning to get the number to try again and found this:
A causa del protrarsi di disguidi tecnici inerenti i collegamenti telefonici, per contattare lo sportello di Schio è possibile utilizzare il numero provvisorio 0444-990401 oppure contattare la sede Inail di Vicenza che provvederà all’inoltro delle chiamate.
I rang that number and a recorded message told me that this number is no longer in service and the new one is ..........
I finally got through to a person who told me that school was wrong to tell me that I have to take a copy of Alex's pronto soccorso certificate to the INAIL office. A very nice lady explained that the hospital forwards infortunio certificates to them and that as long as school have their copy then I'm okay and don't have to do anything else and she checked her computer and Alex's certificate is already in their system.
I'm glad I rang up to check as one phone call has saved me from a totally useless and unncecessary trip to town.
A causa del protrarsi di disguidi tecnici inerenti i collegamenti telefonici, per contattare lo sportello di Schio è possibile utilizzare il numero provvisorio 0444-990401 oppure contattare la sede Inail di Vicenza che provvederà all’inoltro delle chiamate.
I rang that number and a recorded message told me that this number is no longer in service and the new one is ..........
I finally got through to a person who told me that school was wrong to tell me that I have to take a copy of Alex's pronto soccorso certificate to the INAIL office. A very nice lady explained that the hospital forwards infortunio certificates to them and that as long as school have their copy then I'm okay and don't have to do anything else and she checked her computer and Alex's certificate is already in their system.
I'm glad I rang up to check as one phone call has saved me from a totally useless and unncecessary trip to town.
