Go Back   British Expats / Living & Moving Abroad / Europe / Portugal

Reply
 
Thread Tools
Old Aug 3rd 2017, 5:15 pm   #76
GeniB 
BE Forum Addict
 
GeniB's Avatar
 
Joined: Nov 2013
Posts: 4,394
GeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond repute
Default Re: AMAZON DELIVERIES VIA SEUR

Quote:
Originally Posted by liveaboard View Post
When I want UK deliveries from a vendor who won't deliver here, or charge too much, I have it delivered to Direct Transport in the UK and then collect it at their warehouse in Porshes whenever I'm in the area.

I've bought items from Holland, France, and Germany too; but many vendors don't post outside their countries at all and of course there's the lingo hassle as well.

The courier services are all set up using a model from other countries where they use GPS to find the addresses; but for that to work, there has to be a national address database, which Portugal does not have. So they accept parcels without hope of success.

Still, I've almost always received orders lately, despite living in an unnumbered house on an unnamed road.

I don't think delivery troubles have anything to do with the originating country, the problem is your local delivery person.
Some of them actually attempt to do the work, some do not.

And as I always say, make sure your phone number is on the parcel.

If you two start bickering about nonsense again, may your fingertips rot until you can type no more. It's really very boring to look at the columns of mind numbing rubbish, and these days I rarely bother to read or post here anymore because of it.
+1 re-last paragraph
GeniB is offline   Reply With Quote
Old Aug 5th 2017, 12:20 pm   #77
Ingles Male
BE Forum Addict
 
Ingles's Avatar
 
Joined: Nov 2009
Location: Alcobaça
Posts: 2,421
Ingles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond repute
Default Re: AMAZON DELIVERIES VIA SEUR

Quote:
Originally Posted by Ingles View Post
Re Ordered a product from a E-Bay seller.
1st Order sent by Royal Mail International Standard - arrived in 5 day's

This Order sent thru Track & Trace = GLS & there site shows they "tried to deliver on 02.08.17 & again on 03.08.17" & "as office closed left notification in post box"
I was quite surprised to be told my office was closed as I was working in it all day - both day's & on checking post box found it was empty

As from a previous post on this very subject :- They have ALL my contact details i.e. phones to contact myself & e-mail, yet still fail to carry out the task they are paid to do !!!
Just yet again checked GLS WS - Only to find for yesterday
"Office Closed - Left Card in Post Box"
Bloody useless !
I can honestly state that I have NEVER had a delivery GLS was involved in that arrived without a load off grief !
Why Royal Mail continually fail to take any steps to improve this farce is beyond belief !!

Tips for Parcel Deliveries to Portugal - Hey Portugal Magazine
__________________
War is always the choice of the chosen,
Who won't have to fight !
Ingles is offline   Reply With Quote
Old Aug 9th 2017, 12:48 pm   #78
Ingles Male
BE Forum Addict
 
Ingles's Avatar
 
Joined: Nov 2009
Location: Alcobaça
Posts: 2,421
Ingles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond repute
Default Re: AMAZON DELIVERIES VIA SEUR

As above , reordered exactly the same product on 03.08.17. from a seller who posted using Royal Mail International Standard & the post'ie has just delivered it
6 day's

As for GLS , still waiting for a reply to my e-mail, sent by using there WS Contact Page on 03.08.17. as too what they intended to do over my undelivered small packet !
Not holding my breath
__________________
War is always the choice of the chosen,
Who won't have to fight !
Ingles is offline   Reply With Quote
Old Aug 19th 2017, 10:13 am   #79
Ingles Male
BE Forum Addict
 
Ingles's Avatar
 
Joined: Nov 2009
Location: Alcobaça
Posts: 2,421
Ingles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond repute
Default Re: AMAZON DELIVERIES VIA SEUR

What a joke !!
My delivery according to GLS Tracking is now back in PT
1st post yesterday :- In vehicle out for delivery during the course off the day -:

2nd post:- Non delivery traffic problems

3rd post :- 19th Today :- as above outlined - small problem , in my experience , they don't work Saturdays
__________________
War is always the choice of the chosen,
Who won't have to fight !
Ingles is offline   Reply With Quote
Old Aug 19th 2017, 5:42 pm   #80
BE Forum Addict
 
liveaboard's Avatar
 
Joined: Jun 2012
Posts: 1,642
liveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond repute
Default Re: AMAZON DELIVERIES VIA SEUR

Phone them, tracking number in hand.
It's your only hope.
liveaboard is offline   Reply With Quote
Old Aug 20th 2017, 10:43 am   #81
Ingles Male
BE Forum Addict
 
Ingles's Avatar
 
Joined: Nov 2009
Location: Alcobaça
Posts: 2,421
Ingles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond repute
Default Re: AMAZON DELIVERIES VIA SEUR

Quote:
Originally Posted by liveaboard View Post
Phone them, tracking number in hand.
It's your only hope.
Tried that using the Freephone Nº on there site , nobody picks up !
__________________
War is always the choice of the chosen,
Who won't have to fight !
Ingles is offline   Reply With Quote
Old Aug 20th 2017, 12:16 pm   #82
BE Forum Addict
 
liveaboard's Avatar
 
Joined: Jun 2012
Posts: 1,642
liveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond reputeliveaboard has a reputation beyond repute
Default Re: AMAZON DELIVERIES VIA SEUR

Sometimes it takes a while. Sometimes you're on hold for a half hour.
yes, a total pita, but that's what it takes to get your stuff.
liveaboard is offline   Reply With Quote
Old Aug 21st 2017, 10:46 am   #83
Ingles Male
BE Forum Addict
 
Ingles's Avatar
 
Joined: Nov 2009
Location: Alcobaça
Posts: 2,421
Ingles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond repute
Default Re: AMAZON DELIVERIES VIA SEUR

Hell's teeth I got it
Up in village getting bread , phone call , GLS where are you ?
Told him to stop in front off the Church & there they where !
Order date 22.07.17 - delivery date 21.08.17 = 30 day's

I have formed an opinion that GLS Caldas have a system off grouping various leading Post Codes together & when the bin is full ,they then get there arse into gear & deliver them.
i.e. mine's 2460
+ 2 guy's in Cab was one a body guard for the other ???

+ Very important point :- Clearly shown on the address label was my Mobile Nº as it always is !
__________________
War is always the choice of the chosen,
Who won't have to fight !

Last edited by Ingles; Aug 21st 2017 at 11:24 am. Reason: forgot
Ingles is offline   Reply With Quote
Old Sep 1st 2017, 11:21 am   #84
Ingles Male
BE Forum Addict
 
Ingles's Avatar
 
Joined: Nov 2009
Location: Alcobaça
Posts: 2,421
Ingles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond reputeIngles has a reputation beyond repute
Default Re: AMAZON DELIVERIES VIA SEUR

This info was posted on another ExPat Site by a poster who has had problems with GLS - Royal Mail deliveries, they managed to get hold off theses direct to person e-mail address's if you wish to complain over there very crappy service.

[email protected]

shane.o'[email protected]

[email protected]

[email protected]
__________________
War is always the choice of the chosen,
Who won't have to fight !

Last edited by Ingles; Sep 1st 2017 at 11:26 am.
Ingles is offline   Reply With Quote
Old Sep 2nd 2017, 10:38 am   #85
BE Enthusiast
 
peterfc's Avatar
 
Joined: Jun 2008
Location: Portugal
Posts: 541
peterfc has a reputation beyond reputepeterfc has a reputation beyond reputepeterfc has a reputation beyond reputepeterfc has a reputation beyond reputepeterfc has a reputation beyond reputepeterfc has a reputation beyond reputepeterfc has a reputation beyond reputepeterfc has a reputation beyond reputepeterfc has a reputation beyond reputepeterfc has a reputation beyond reputepeterfc has a reputation beyond repute
Default Re: AMAZON DELIVERIES VIA SEUR

Hi All

I used an email link in a previous reply and the response i have put below. Perhaps everbody who has a problem with GLS does the same and repeats the emails.

Peter


Dear Mr Calder
I'm sorry to hear that you have not been satisfied with the service you have received from GLS. I have asked that someone contacts you about your concerns. I will follow up to ensure that this happens.
Best regards, Andrew
-----Original Message-----
From: Peter [mailto:[email protected]] Sent: 01 September 2017 23:37 To: Andrew Moys Subject: Peter Vale Boa GLS
Dear Sir/ Madam
For my business my suppliers use Pharosparcels and UPS deliver between 66 hours and 75 hours. GLS normally take if they deliver take between 22 days to 30 Days. One simple question why are you so well paid and provide such a poor service.
Mr P FCalder
Sent from my iPad

Last edited by peterfc; Sep 2nd 2017 at 10:40 am.
peterfc is offline   Reply With Quote
Old Sep 3rd 2017, 1:21 pm   #86
GeniB 
BE Forum Addict
 
GeniB's Avatar
 
Joined: Nov 2013
Posts: 4,394
GeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond repute
Default Re: AMAZON DELIVERIES VIA SEUR

I have also sent an email to one of the address's above.Telling them of the conditions we found when we visited the so called 'offices' of GLS. (an unmarked lockup on an equally obscure Industrial Estate ) Plus the Mickey Mouse set up... we shall see if it does anything
GeniB is offline   Reply With Quote
Old Sep 4th 2017, 5:01 pm   #87
GeniB 
BE Forum Addict
 
GeniB's Avatar
 
Joined: Nov 2013
Posts: 4,394
GeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond repute
Default Re: AMAZON DELIVERIES VIA SEUR

I have just received a reply to the above ,purporting to be from one Andrew Moys. It's in very broken English .He/they were very sorry about the problems ,please could I email him the exact details of the parcel(s) that i had had difficulty with.When they were sent,by whom,and the eventually delivery date..or not.Plus the usual tracking no's etc

Well no I can't Mr Moys,because it was months and months ago ,and I have tried to erase the horror from both my memory and my computer.
So if anyone has a more recent debacle they would like to inform him of ,please feel free to bombard his in box
GeniB is offline   Reply With Quote
Old Dec 29th 2017, 12:06 pm   #88
Forum Regular
 
Joined: Aug 2009
Location: Wales
Posts: 62
toots sweet is an unknown quantity at this point
Default Re: AMAZON DELIVERIES VIA SEUR

My OH ordered 3 items from Amazon.es on 25 DEC.(I know it's a bit sad!).Delivery due 8-10 Jan. Yesterday, 28th Dec we got an email saying delivery would be that day.
Well we looked at each other and were about to lay bets if that was going to happen,when lo and behold a GLS van and man arrived ,parcel in hand and duly delivered said parcel with perfect English(obviously reading English scrawled across my forehead..how do they do that?......... and we have a portuguese name).Perfectly packed,and with all 3 items. Right to the door between Sao Martinho do Porto and Nazare.
Can't complain with that!!
Well done Amazon and GLS.
toots sweet is offline   Reply With Quote
Old Dec 29th 2017, 12:37 pm   #89
GeniB 
BE Forum Addict
 
GeniB's Avatar
 
Joined: Nov 2013
Posts: 4,394
GeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond reputeGeniB has a reputation beyond repute
Default Re: AMAZON DELIVERIES VIA SEUR

Quote:
Originally Posted by toots sweet View Post
My OH ordered 3 items from Amazon.es on 25 DEC.(I know it's a bit sad!).Delivery due 8-10 Jan. Yesterday, 28th Dec we got an email saying delivery would be that day.
Well we looked at each other and were about to lay bets if that was going to happen,when lo and behold a GLS van and man arrived ,parcel in hand and duly delivered said parcel with perfect English(obviously reading English scrawled across my forehead..how do they do that?......... and we have a portuguese name).Perfectly packed,and with all 3 items. Right to the door between Sao Martinho do Porto and Nazare.
Can't complain with that!!
Well done Amazon and GLS.
YEP Amazon had clout...
GeniB is offline   Reply With Quote
Old Jan 8th 2018, 8:47 pm   #90
Midgo Male
Forum Regular
 
Midgo's Avatar
 
Joined: Jan 2008
Location: Lisboa
Posts: 44
Midgo is an unknown quantity at this point
Default Re: AMAZON DELIVERIES VIA SEUR

Yet again GLS have not tried to deliver or even notified me of an attempted delivery.

So the xmas pressies still didnt arrive after being sent in November and now I have to sort it out, again. GRRRR!

But I wont even bother with the phone line / GLS money making machine this time. I just wrote to the supplier to ask for a refund and sent them the links below

Google reviews

Facebook reviews

Portugal News Article Comments

(I made one the last time before this)

I also contacted Royal mail directly via email and was assured of action the last time

GRRRRRRR!!!!!!!!!!

Will use those emails in this thread as well, if only to make myself feel better

EDIT, sent the above links and a complaint email
Immediate auto reply from Andrew Moyes, 'I’ve now left Royal Mail. Please contact [email protected] for any media enquiries.' so sent the links to them too
__________________
Psychologist - Fluent English - Lisbon
Professionally registered in Portugal & UK
Over 20 years experience, My wife, Teresa Sutherland
[email protected]

Last edited by Midgo; Jan 8th 2018 at 8:55 pm.
Midgo is offline   Reply With Quote
Reply

Go Back   British Expats / Living & Moving Abroad / Europe / Portugal


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT. The time now is 8:00 pm.


We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
Powered by vBulletin: ©2000 - 2018, Jelsoft Enterprises Ltd.
© 1999-2010 BritishExpats.com