URGENT: ESTA checkin US Airways and angry shouting
Mar 1st 2011, 12:19 am
#16
Retired
Joined: Apr 2004
Posts: 34,649
Re: URGENT: ESTA checkin US Airways and angry shouting
US visa holders also don't need to do ESTA.
Ultimately - take it up with the airline and if they don't respond, then take your business elsewhere, to the extent that you can.
Ultimately - take it up with the airline and if they don't respond, then take your business elsewhere, to the extent that you can.
Mar 1st 2011, 1:21 pm
#17
BE Forum Addict
Joined: Feb 2004
Location: South Florida
Posts: 2,068
Re: URGENT: ESTA checkin US Airways and angry shouting
The earlier you check-in, the more likely the upgrade in my experience.
Mar 1st 2011, 2:47 pm
#18
Lost in BE Cyberspace
Joined: Oct 2003
Location: My Old KY Home!
Posts: 6,498
Mar 1st 2011, 4:03 pm
#19
Professional Cat herder
Joined: Apr 2007
Location: TORONTO- yay!!!
Posts: 5,707
Re: URGENT: ESTA checkin US Airways and angry shouting
depends , if everyone else got there 4 hours early.
A pilots/aircrew/travelling public forum that i frequeent listed the order of priority for overbooked flights
I don't rember the exact order but the bottom of the list were
people who haven't checked in online
people on standby
staff travel passes
given how much flights get overbooked . I would want to be as fasr up the list as possible
A pilots/aircrew/travelling public forum that i frequeent listed the order of priority for overbooked flights
I don't rember the exact order but the bottom of the list were
people who haven't checked in online
people on standby
staff travel passes
given how much flights get overbooked . I would want to be as fasr up the list as possible
Mar 2nd 2011, 12:44 am
#20
MODERATOR
Joined: Apr 2003
Location: Phoenix, Arizona
Posts: 58,679
Re: URGENT: ESTA checkin US Airways and angry shouting
Rene
Mar 3rd 2011, 7:59 pm
#21
Lost in BE Cyberspace
Thread Starter
Joined: Mar 2010
Location: Phoenix, AZ
Posts: 8,106
Re: URGENT: ESTA checkin US Airways and angry shouting
Well there we go case closed, about the only buzzword not used was "we are taking this seriously"
Dear Mr. <redacted>:
Thank you for taking the time to contact Customer Relations at US Airways. Your feedback is important to us, and we welcome the opportunity to address your concerns.
Please accept our sincere apology for the difficulties you experienced when checking in online while using our website. US Airways is constantly working to make our site both current and user-friendly. We realize the frustration when something is not working as expected. We appreciate your feedback and patience.
We want our customers to be able to process their requests easily without challenge. I regret this was not your experience. It is never our intent to inconvenience our passengers, and we will make every effort in the future to ensure the situation you encountered is corrected.
Thank you for sharing your concerns with us. We value your business and appreciate your feedback. We look forward to providing a more pleasant experience the next time you use our website.
Sincerely,
Christa Binson
Representative, Customer Relations
US Airways Corporate Office
Thank you for taking the time to contact Customer Relations at US Airways. Your feedback is important to us, and we welcome the opportunity to address your concerns.
Please accept our sincere apology for the difficulties you experienced when checking in online while using our website. US Airways is constantly working to make our site both current and user-friendly. We realize the frustration when something is not working as expected. We appreciate your feedback and patience.
We want our customers to be able to process their requests easily without challenge. I regret this was not your experience. It is never our intent to inconvenience our passengers, and we will make every effort in the future to ensure the situation you encountered is corrected.
Thank you for sharing your concerns with us. We value your business and appreciate your feedback. We look forward to providing a more pleasant experience the next time you use our website.
Sincerely,
Christa Binson
Representative, Customer Relations
US Airways Corporate Office
Mar 7th 2011, 5:56 pm
#22
Septic Sprout
Joined: Aug 2004
Location: Shanghai
Posts: 7,993
Re: URGENT: ESTA checkin US Airways and angry shouting
I'm an LPR, always fly BA and can always check-in online with no problems, so the issue is very much airline specific. Online check-in is great as has been said for things like seat selection, shorter queues, not getting bumped. Online check-in is one of the reasons why there is no reason to turn up as early for international flights any more (unless you have lounge access. More time = more champagne!)
Mar 8th 2011, 5:09 am
#23
Account Closed
Joined: Jan 2006
Posts: 0
Re: URGENT: ESTA checkin US Airways and angry shouting
depends , if everyone else got there 4 hours early.
A pilots/aircrew/travelling public forum that i frequeent listed the order of priority for overbooked flights
I don't rember the exact order but the bottom of the list were
people who haven't checked in online
people on standby
staff travel passes
given how much flights get overbooked . I would want to be as fasr up the list as possible
A pilots/aircrew/travelling public forum that i frequeent listed the order of priority for overbooked flights
I don't rember the exact order but the bottom of the list were
people who haven't checked in online
people on standby
staff travel passes
given how much flights get overbooked . I would want to be as fasr up the list as possible
Doesn't really matter where you check in, all that matters is when you check in, if you dont have a pre-assigned seat, the earlier the better, pre-assigned seat, your chances at being denied boarding for overbooking is pretty small.
In 7 years I think I handled 2 or 3 overbooked flights that we could not get volunteers for out of several thousand flights worked.
Mar 8th 2011, 7:48 am
#24
Forum Regular
Joined: Sep 2009
Posts: 87
Re: URGENT: ESTA checkin US Airways and angry shouting
As a b1/2 visa holder i am never able to check in online with AA
I am a platinum member with them but this makes no difference
Their computer system is just set up so that they expect european and other waiver country passport holders to put in their esta number
I am a platinum member with them but this makes no difference
Their computer system is just set up so that they expect european and other waiver country passport holders to put in their esta number
Mar 8th 2011, 10:56 am
#25
Septic Sprout
Joined: Aug 2004
Location: Shanghai
Posts: 7,993
Re: URGENT: ESTA checkin US Airways and angry shouting
Hmmm..... after my earlier post I remember that I could also check-in online with Virgin Atlantic. Perhaps it's just the US carriers who can't be arsed getting their websites in order?
Mar 8th 2011, 4:21 pm
#26
Joined: Apr 2002
Posts: 35,082
Re: URGENT: ESTA checkin US Airways and angry shouting
Check with Bill.. I am pretty sure that 'crap US websites' is already on The List.
