Go Back  British Expats > Living & Moving Abroad > USA
Reload this Page >

URGENT: ESTA checkin US Airways and angry shouting

URGENT: ESTA checkin US Airways and angry shouting

Old Mar 1st 2011, 12:19 am
  #16  
JAJ
Retired
 
JAJ's Avatar
 
Joined: Apr 2004
Posts: 34,649
JAJ has a reputation beyond reputeJAJ has a reputation beyond reputeJAJ has a reputation beyond reputeJAJ has a reputation beyond reputeJAJ has a reputation beyond reputeJAJ has a reputation beyond reputeJAJ has a reputation beyond reputeJAJ has a reputation beyond reputeJAJ has a reputation beyond reputeJAJ has a reputation beyond reputeJAJ has a reputation beyond repute
Default Re: URGENT: ESTA checkin US Airways and angry shouting

US visa holders also don't need to do ESTA.

Ultimately - take it up with the airline and if they don't respond, then take your business elsewhere, to the extent that you can.
JAJ is offline  
Old Mar 1st 2011, 1:21 pm
  #17  
BE Forum Addict
 
Brit3964's Avatar
 
Joined: Feb 2004
Location: South Florida
Posts: 2,068
Brit3964 has a reputation beyond reputeBrit3964 has a reputation beyond reputeBrit3964 has a reputation beyond reputeBrit3964 has a reputation beyond reputeBrit3964 has a reputation beyond reputeBrit3964 has a reputation beyond reputeBrit3964 has a reputation beyond reputeBrit3964 has a reputation beyond reputeBrit3964 has a reputation beyond reputeBrit3964 has a reputation beyond reputeBrit3964 has a reputation beyond repute
Default Re: URGENT: ESTA checkin US Airways and angry shouting

Originally Posted by SEL_boy View Post
I have to disagree - I think online check-in is a beautiful thing. If you can get away with only bringing carry-on for your trip, it saves tons of time and aggro,.
Agreed. I regularly travel with US Airways (CLT is my second home!) and always check-in online. The earlier the better. You can select the best seats etc. and being Silver preferred I often get 1st class upgrades The earlier you check-in, the more likely the upgrade in my experience.
Brit3964 is offline  
Old Mar 1st 2011, 2:47 pm
  #18  
Lost in BE Cyberspace
 
Bluegrass Lass's Avatar
 
Joined: Oct 2003
Location: My Old KY Home!
Posts: 6,498
Bluegrass Lass has a reputation beyond reputeBluegrass Lass has a reputation beyond reputeBluegrass Lass has a reputation beyond reputeBluegrass Lass has a reputation beyond reputeBluegrass Lass has a reputation beyond reputeBluegrass Lass has a reputation beyond reputeBluegrass Lass has a reputation beyond reputeBluegrass Lass has a reputation beyond reputeBluegrass Lass has a reputation beyond reputeBluegrass Lass has a reputation beyond reputeBluegrass Lass has a reputation beyond repute
Default Re: URGENT: ESTA checkin US Airways and angry shouting

Originally Posted by Zoe Bell View Post
People who haven't checked in online tend to be the first to be bumped as well
Not if you're there 3hours early like you are supposed to be for an international flight.
Bluegrass Lass is offline  
Old Mar 1st 2011, 4:03 pm
  #19  
Professional cat herder
 
Zoe Bell's Avatar
 
Joined: Apr 2007
Location: TORONTO- yay!!!
Posts: 5,594
Zoe Bell has a reputation beyond reputeZoe Bell has a reputation beyond reputeZoe Bell has a reputation beyond reputeZoe Bell has a reputation beyond reputeZoe Bell has a reputation beyond reputeZoe Bell has a reputation beyond reputeZoe Bell has a reputation beyond reputeZoe Bell has a reputation beyond reputeZoe Bell has a reputation beyond reputeZoe Bell has a reputation beyond reputeZoe Bell has a reputation beyond repute
Default Re: URGENT: ESTA checkin US Airways and angry shouting

depends , if everyone else got there 4 hours early.

A pilots/aircrew/travelling public forum that i frequeent listed the order of priority for overbooked flights

I don't rember the exact order but the bottom of the list were

people who haven't checked in online
people on standby
staff travel passes


given how much flights get overbooked . I would want to be as fasr up the list as possible
Zoe Bell is online now  
Old Mar 2nd 2011, 12:44 am
  #20  
MODERATOR
 
Noorah101's Avatar
 
Joined: Apr 2003
Location: Phoenix, Arizona
Posts: 58,128
Noorah101 has a reputation beyond reputeNoorah101 has a reputation beyond reputeNoorah101 has a reputation beyond reputeNoorah101 has a reputation beyond reputeNoorah101 has a reputation beyond reputeNoorah101 has a reputation beyond reputeNoorah101 has a reputation beyond reputeNoorah101 has a reputation beyond reputeNoorah101 has a reputation beyond reputeNoorah101 has a reputation beyond reputeNoorah101 has a reputation beyond repute
Default Re: URGENT: ESTA checkin US Airways and angry shouting

Originally Posted by sunflwrgrl13 View Post
and I'd assume that if one is traveling internationally, you're going to have checked baggage.
LOL, depends for how long a trip. I spent 3 weeks in Turkey and only brought one carry-on and a backpack. No checked luggage.

Rene
Noorah101 is offline  
Old Mar 3rd 2011, 7:59 pm
  #21  
Lost in BE Cyberspace
Thread Starter
 
sir_eccles's Avatar
 
Joined: Mar 2010
Location: Phoenix, AZ
Posts: 8,106
sir_eccles has a reputation beyond reputesir_eccles has a reputation beyond reputesir_eccles has a reputation beyond reputesir_eccles has a reputation beyond reputesir_eccles has a reputation beyond reputesir_eccles has a reputation beyond reputesir_eccles has a reputation beyond reputesir_eccles has a reputation beyond reputesir_eccles has a reputation beyond reputesir_eccles has a reputation beyond reputesir_eccles has a reputation beyond repute
Default Re: URGENT: ESTA checkin US Airways and angry shouting

Well there we go case closed, about the only buzzword not used was "we are taking this seriously"

Dear Mr. <redacted>:

Thank you for taking the time to contact Customer Relations at US Airways. Your feedback is important to us, and we welcome the opportunity to address your concerns.

Please accept our sincere apology for the difficulties you experienced when checking in online while using our website. US Airways is constantly working to make our site both current and user-friendly. We realize the frustration when something is not working as expected. We appreciate your feedback and patience.

We want our customers to be able to process their requests easily without challenge. I regret this was not your experience. It is never our intent to inconvenience our passengers, and we will make every effort in the future to ensure the situation you encountered is corrected.

Thank you for sharing your concerns with us. We value your business and appreciate your feedback. We look forward to providing a more pleasant experience the next time you use our website.

Sincerely,


Christa Binson
Representative, Customer Relations
US Airways Corporate Office
sir_eccles is offline  
Old Mar 7th 2011, 5:56 pm
  #22  
Septic Sprout
 
tonrob's Avatar
 
Joined: Aug 2004
Location: Singapore
Posts: 7,990
tonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond repute
Default Re: URGENT: ESTA checkin US Airways and angry shouting

I'm an LPR, always fly BA and can always check-in online with no problems, so the issue is very much airline specific. Online check-in is great as has been said for things like seat selection, shorter queues, not getting bumped. Online check-in is one of the reasons why there is no reason to turn up as early for international flights any more (unless you have lounge access. More time = more champagne!)
tonrob is offline  
Old Mar 8th 2011, 5:09 am
  #23  
Lost in BE Cyberspace
 
Jsmth321's Avatar
 
Joined: Jan 2006
Posts: 22,964
Jsmth321 has a reputation beyond reputeJsmth321 has a reputation beyond reputeJsmth321 has a reputation beyond reputeJsmth321 has a reputation beyond reputeJsmth321 has a reputation beyond reputeJsmth321 has a reputation beyond reputeJsmth321 has a reputation beyond reputeJsmth321 has a reputation beyond reputeJsmth321 has a reputation beyond reputeJsmth321 has a reputation beyond reputeJsmth321 has a reputation beyond repute
Default Re: URGENT: ESTA checkin US Airways and angry shouting

Originally Posted by Zoe Bell View Post
depends , if everyone else got there 4 hours early.

A pilots/aircrew/travelling public forum that i frequeent listed the order of priority for overbooked flights

I don't rember the exact order but the bottom of the list were

people who haven't checked in online
people on standby
staff travel passes


given how much flights get overbooked . I would want to be as fasr up the list as possible
While airlines do overbook flights, the vast majority of the time there is either no shows, or they seek volunteers, involuntarily denied boarding due to overbooking is not that common in the US anyhow as its an expensive venture for the airline.

Doesn't really matter where you check in, all that matters is when you check in, if you dont have a pre-assigned seat, the earlier the better, pre-assigned seat, your chances at being denied boarding for overbooking is pretty small.

In 7 years I think I handled 2 or 3 overbooked flights that we could not get volunteers for out of several thousand flights worked.
Jsmth321 is offline  
Old Mar 8th 2011, 7:48 am
  #24  
Forum Regular
 
Joined: Sep 2009
Posts: 87
babybyrd is a name known to allbabybyrd is a name known to allbabybyrd is a name known to allbabybyrd is a name known to allbabybyrd is a name known to allbabybyrd is a name known to allbabybyrd is a name known to allbabybyrd is a name known to allbabybyrd is a name known to allbabybyrd is a name known to allbabybyrd is a name known to all
Default Re: URGENT: ESTA checkin US Airways and angry shouting

As a b1/2 visa holder i am never able to check in online with AA
I am a platinum member with them but this makes no difference
Their computer system is just set up so that they expect european and other waiver country passport holders to put in their esta number
babybyrd is offline  
Old Mar 8th 2011, 10:56 am
  #25  
Septic Sprout
 
tonrob's Avatar
 
Joined: Aug 2004
Location: Singapore
Posts: 7,990
tonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond reputetonrob has a reputation beyond repute
Default Re: URGENT: ESTA checkin US Airways and angry shouting

Originally Posted by babybyrd View Post
As a b1/2 visa holder i am never able to check in online with AA
I am a platinum member with them but this makes no difference
Their computer system is just set up so that they expect european and other waiver country passport holders to put in their esta number
Hmmm..... after my earlier post I remember that I could also check-in online with Virgin Atlantic. Perhaps it's just the US carriers who can't be arsed getting their websites in order?
tonrob is offline  
Old Mar 8th 2011, 4:21 pm
  #26  
 
meauxna's Avatar
 
Joined: Apr 2002
Posts: 35,082
meauxna has a reputation beyond reputemeauxna has a reputation beyond reputemeauxna has a reputation beyond reputemeauxna has a reputation beyond reputemeauxna has a reputation beyond reputemeauxna has a reputation beyond reputemeauxna has a reputation beyond reputemeauxna has a reputation beyond reputemeauxna has a reputation beyond reputemeauxna has a reputation beyond reputemeauxna has a reputation beyond repute
Default Re: URGENT: ESTA checkin US Airways and angry shouting

Originally Posted by tonrob View Post
Hmmm..... after my earlier post I remember that I could also check-in online with Virgin Atlantic. Perhaps it's just the US carriers who can't be arsed getting their websites in order?
Check with Bill.. I am pretty sure that 'crap US websites' is already on The List.
meauxna is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.