Originally Posted by tonrob

When this happens they cancel your return ticket and apply a credit amount against your name that expires after a certain time. This credit usually has an admin fee deducted from it first. What this fee is and whether the airline will do it at all varies by airline and also by booking class of ticket. Sometimes the deduction can be hefty, and could even cancel out the credit entirely.

It's probably worth reading the ticketing terms before picking the phone up, not least to have an understang of what you believe you're entitled to. Airline call centre employees are notoriously under-trained, and I've read that many of the complex one-off calculations they have to make are done manually - so different agents will act differently in response to the same question.

Originally Posted by Jerseygirl

I'm assuming it would be a cheapo ticket...therefore usually no refund anyway.