Shipping Insurance only 1/3 of claim
 

I shipped my goods from UK to USA. There was damage on my furniture. The insurance company is only offering a 1/3 of the estimates that I provided. The estimates are mainly repairs on 2 pieces of furniture and replacements on broken glass items. We are talking about $1000

What do I do now? Can anyone give me some help with this.

Thanks

LondonLA

Re: Shipping Insurance only 1/3 of claim
 

Depends what the small print says...there's always taking them to court, but it probably wouldn't be worth it.

Re: Shipping Insurance only 1/3 of claim
 

Check the small print. They might be able to get away with it.

There are actually people who you can hire to negotiate with insurance companies; they take a % of the final amount. Not that you need them for this - the $ amount is too small.

Re: Shipping Insurance only 1/3 of claim
 

Thanks for the input

I have found out that I can file a complaint with the Financial Ombudsman Service - http://www.financial-ombudsman.org.u...complaints.htm

And under The Supple of goods & services act of 1982 I can state that services were not carried out with reasonable care and skill which resulted in the damage.

Does any one have experience going this route?

Thanks

Re: Shipping Insurance only 1/3 of claim
 

Not with a shipper, but I've seen people try that with UPS. The claim went nowhere because they didn't have photos of the furniture prior to shipping.

No harm in trying though.