my agent was able to listen to my queries and then go away and research for me and come back with lists of stuff that would be worth trying. like childcare, stores that sold x or y, where the DMV was or ssn office. Yes i could totally have found that for myself - she just made it far easier for me and narrowed down the options so i wasted far less time searching.
Plus she was really nice and would accompany me to many of the things if i wanted some help.