Re: Pre-clearance negative experience
 

BTW, UK Citizens traveling to the U.S. as non-immigrants are eligible for US Global Entry status after clearing a UK background check - see this UK link and this US link. A returning LPR should present their green card. Other than LPR’s, UK Citizens will present their passport.

Based upon OP’s own description, I can see how the Border Guard might have been confused - she was given the wrong documents.

Also, I can easily envision a UK Citizen residing in Venice Italy coming to the US on an ESTA and in possession of Global Entry.

As described by OP, the confusion was cleared up and OP was instructed as to the proper procedure.

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On Los Angeles place names, I used to have an office at 6255 Sunset Blvd,90028. Officially, it is a Los Angeles address which is what I used. However, the Post Office is just fine using Hollywood. The bank next door to my old office lists its address as Hollywood. I played with Google Maps and it seems that Los Angeles and Hollywood are used interchangeably.

If I was to ask OP around here where do you live, Venice would be fine. If someone in Paris France was to ask, I think L.A. would be a better answer.

Re: Pre-clearance negative experience
 

However, non LPR/USCs don't get the GE card at all - so wouldn't have that to present. By showing a GE card the CBP officer knows that they are an LPR or USC.

Re: Pre-clearance negative experience
 

Unless that officer had worked a land border he may not even know that… I got GE as soon as I became an LPR, it was not available to L1 then. I had had a an INS PORTPASS - with the weird hand print reader back in 2001/02.

When I got GE they put a blue “CBP” sticker on the top right hand corner of my “Green Card”… and even then most officers did not know what it was, one even tried to take it off. I think I was told it was to show the person letting you come m the lane to to the GE machines… and even they did not know what it was for…