mshedden

Anyone know if careline is giving status updates today?

Just spent a few of mins on hold, but gave up while my bill was under $20...

Jerseygirl

I don't know which is the most disgraceful service...the 3 to 4 month delay in processing PPs or the cost of phoning Careline. IMO at the moment the calls should be free...especially as the calls are due to their cock up.

AmerLisa

I'd say that's a very important consideration. We knew we weren't going to travel soon, so we let my husband's passport wait. Thankfully its all worked out for us. However, if I would have read the information on the UK passport website and not already been a member here and knew about the long delays, we would be in the same position as everyone else. In the end it took 12 weeks to get my husband's passport, certainly not the 4 weeks that is given as the turnaround time on the website!

AmerLisa

I never did call Careline, in the end I had sent a private msg to Dean to see if he could help. However, the very next day after the private msg to Dean, the passport showed up. I'm beginning to think its some kind of divine
intervention....

Send Dean a msg or call Careline, seems like others are getting their passports and yours has been too long...

LP9

All of you still waiting, please dont forget about the campaign thread http://britishexpats.com/forum/showthread.php?t=722085

We need your petition signatures and votes on 38 degrees, and to generally spread the site through email or twitter/facebook. Links in my signature.

Thanks.

lyonsden1193

I really hope (myself included) that if Dean ever posts on this site that he needs help with something we all jump to it. His help and guidance has been invaluable to a lot of people. perhaps at a minimum one of the moderators/admin could set up one of those 'read me threads' so we can publicly thank him for his help.

gbr2usa

I was going to call this evening.............seem to have more luck the later I call to actually get through to someone................I will let you know

gbr2usa

I only joined a couple days ago

lyonsden1193

Based on my CC bill they only charge from the moment they actually pick up so hold time shouldn't be that expensive unless you don't have intl calling plan on your phone.

Saiph

Thanks for responding. I sent in my Canadian passport because of Note 5 that accompanies the application: <If you were born outside the country of application, you should send the passport in which you were included when you previously travelled.> I even called Careline before sending in my application to make sure I needed to include my Canadian passport, and was told I did. I will try the Canadian Consulate, though. I was supposed to get a call from Washington to tell me whether they could return my passport to me before the new one is processed, but of course never heard back - as it seems has happened to many others.

I will be very frustrated if I never needed to send in my Canadian passport in the first place!

gbr2usa

Is this Dean Churm? I hope I did not butcher that

mshedden

Don't forget - they close at 20:30 EST Friday, open again 19:00 EST Sunday.

gbr2usa

Thanks for the reminder

mshedden

I was (foolishly) calling the 1-900 945 2220 line. I'll try the UK number instead.

candy wy.

so you procrastinate on everything........