HSBC Secure Key
#16
Re: HSBC Secure Key
I got one as well, can't remember when but it's been a while. I have my US address on the account and iit got sent here. It's extremely annoying and despite their claim that it's easily portable, in reality it isn't so I can no longer log into my account whenever I feel like it, I have to wait until I'm at home where the stupid key is.
#17
Misses Los Angeles
Joined: Dec 2010
Location: London
Posts: 436
Re: HSBC Secure Key
I got a warning letter, then the device a few weeks later. Which address do you have registered with HSBC? I'm surprised they didn't notify you.
#18
BE Enthusiast
Joined: Mar 2003
Posts: 711
Re: HSBC Secure Key
I got my secure pin calculator thingy last year and even though my IB number, DOB is correct as well as the secure pin - I receive a green tick for each I receive a LOG_008 message telling me that something is incorrect or to try again. Of course I try again and get the same message. I tried e-mailing tech support who told me to telephone them instead or that I should go into my home branch whis isn't feasible.
So just so I understand this correctly, are you supposed to generate a new secure PIN each time you want to log in?
So just so I understand this correctly, are you supposed to generate a new secure PIN each time you want to log in?
#20
Re: HSBC Secure Key
I also have one of these devices. It was a pain at first but now I just make sure it's close by and I take it with me when I go back to the UK.
#21
Re: HSBC Secure Key
My (not HSBC) bank has had these for a while, but only as a second layer of security. I can log on without it and do loads of basic transactions, but if I want to do serious stuff, like overseas transfers or transactions above a certain amount, out comes the little calculator. I'm happy with that....it isn't too much of a hassle.
Knowing I was heading to the US (2008) I was concerned about the calculator thingy breaking just when I needed it to work - and they happily gave me a second one. It needs a personalized, chipped card to work, so if the card fails that's an issue, but I thought it more likely the calculator would die than the card. Anyway, it was free, so no harm in a little contingency!
Knowing I was heading to the US (2008) I was concerned about the calculator thingy breaking just when I needed it to work - and they happily gave me a second one. It needs a personalized, chipped card to work, so if the card fails that's an issue, but I thought it more likely the calculator would die than the card. Anyway, it was free, so no harm in a little contingency!
#22
Re: HSBC Secure Key
Santander has a one time passcode they text to you. Unfortunately it's set up to my UK mobile, which is now showing as SIM invalid. Slight problem...
I now have to fax stuff to them, and they phone me back. Technology at it's best.
I now have to fax stuff to them, and they phone me back. Technology at it's best.
#23
BE Enthusiast
Joined: Sep 2007
Posts: 525
Re: HSBC Secure Key
Had one for over 6 months. They sent plenty of correspondence and it was very clear they'd be required in order to access online banking. Not sure what the negative is other than having to carry a small calculator around with you / leave it near your computer which, for the level of fraud protection you get in UK accounts, is a small price...
#24
Re: HSBC Secure Key
Had one for over 6 months. They sent plenty of correspondence and it was very clear they'd be required in order to access online banking. Not sure what the negative is other than having to carry a small calculator around with you / leave it near your computer which, for the level of fraud protection you get in UK accounts, is a small price...
#25
Re: HSBC Secure Key
HSBC are rolling this initiative out worldwide. I've received them for both my Channel Islands and UAE accounts. There is usually a 90 day lead in time as shown on their online banking entry pages.
#26
Heading for Poppyland
Joined: Jul 2007
Location: North Norfolk and northern New York State
Posts: 14,545