I got one as well, can't remember when but it's been a while. I have my US address on the account and iit got sent here. It's extremely annoying and despite their claim that it's easily portable, in reality it isn't so I can no longer log into my account whenever I feel like it, I have to wait until I'm at home where the stupid key is.

Yes, I have an HSBC account, and I had to start using this about six months ago. It looks like a little calculator. It's a pain -- the first one they sent me didn't work -- but I suppose it's safer.

I got a warning letter, then the device a few weeks later. Which address do you have registered with HSBC? I'm surprised they didn't notify you.

I got my secure pin calculator thingy last year and even though my IB number, DOB is correct as well as the secure pin - I receive a green tick for each I receive a LOG_008 message telling me that something is incorrect or to try again. Of course I try again and get the same message. I tried e-mailing tech support who told me to telephone them instead or that I should go into my home branch whis isn't feasible.

So just so I understand this correctly, are you supposed to generate a new secure PIN each time you want to log in?

Yes. You have a PIN number to turn the device on, and then the device generates a new PIN for each log-in.

I also have one of these devices. It was a pain at first but now I just make sure it's close by and I take it with me when I go back to the UK.

My (not HSBC) bank has had these for a while, but only as a second layer of security. I can log on without it and do loads of basic transactions, but if I want to do serious stuff, like overseas transfers or transactions above a certain amount, out comes the little calculator. I'm happy with that....it isn't too much of a hassle.

Knowing I was heading to the US (2008) I was concerned about the calculator thingy breaking just when I needed it to work - and they happily gave me a second one. It needs a personalized, chipped card to work, so if the card fails that's an issue, but I thought it more likely the calculator would die than the card. Anyway, it was free, so no harm in a little contingency!

Santander has a one time passcode they text to you. Unfortunately it's set up to my UK mobile, which is now showing as SIM invalid. Slight problem...

I now have to fax stuff to them, and they phone me back. Technology at it's best.

Had one for over 6 months. They sent plenty of correspondence and it was very clear they'd be required in order to access online banking. Not sure what the negative is other than having to carry a small calculator around with you / leave it near your computer which, for the level of fraud protection you get in UK accounts, is a small price...

I've still yet to get any mail on this. They have usually been good about sending in notices and regular statements though.

HSBC are rolling this initiative out worldwide. I've received them for both my Channel Islands and UAE accounts. There is usually a 90 day lead in time as shown on their online banking entry pages.

Hmm.. Nothing in the USA yet.