destone

Hello,

My wife and I have had Global Entry for quite some time now. When our daughter was born in December, we applied on her behalf for Global Entry in early January.

It is still "Pending Review" according to the CDP website.

Because our infant daughter doesn't have an approved application, it means that our family can't use the Global Entry line, period.

How do we submit a complaint specifically regarding the Global Entry?

Thanks

Former Lancastrian

Try this link

https://help.cbp.gov/s/complaints?language=en_US

Same website different form to submit

https://help.cbp.gov/s/questions?language=en_US

postbox134

I applied in October, still pending review. It's taking about 9 months for the CBP to process right now.

Take a look at the end of this thread: https://www.flyertalk.com/forum/trus...lpr-s-105.html

It's frustrating but not much to be done.