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Does This Sound Right?

Does This Sound Right?

Old Jul 27th 2005, 2:38 am
  #1  
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Question Does This Sound Right?

I have a three year old Kenmore (from Sears) microwave. It's not fancy. It cost about $90.00 new.

About a week ago, the internal light in the microwave went out and I thought it would be simple task of unscrewing a panel, retrieving the bulb and buying a replacement that I could put in myself.

Unfortunately, that's not what Sears has in mind.

I can't access the bulb from inside the microwave. The only way to the bulb is via the back of the microwave and the back panel is held in with really odd shaped screws (star shaped).

A call to Sears Customer Service revealed that I need to bring the Kenmore microwave into a Sears Parts and Repairs Center to have the bulb replaced.

Cost?

The nearest Parts and Repairs Center doesn't have the bulb in stock so I can order it and have it delivered to my home address-

$12.99 (bulb) + Shipping, Handling & tax = $20.30

Then, once I have the bulb, it's $47.99 (plus tax I think) for the labor to have a guy put the bulb in.

Total = $68.29!!

Bearing in mind the microwave is three years old and cost $90.00 originally, I'm considering buying a replacement and giving away the old one.

What would you do in my situation?




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Old Jul 27th 2005, 2:46 am
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Default Re: Does This Sound Right?

Originally Posted by NC Penguin
What would you do in my situation?
Only cook during the day?
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Old Jul 27th 2005, 2:47 am
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Default Re: Does This Sound Right?

Originally Posted by NC Penguin
I have a three year old Kenmore (from Sears) microwave. It's not fancy. It cost about $90.00 new.

About a week ago, the internal light in the microwave went out and I thought it would be simple task of unscrewing a panel, retrieving the bulb and buying a replacement that I could put in myself.

Unfortunately, that's not what Sears has in mind.

I can't access the bulb from inside the microwave. The only way to the bulb is via the back of the microwave and the back panel is held in with really odd shaped screws (star shaped).

A call to Sears Customer Service revealed that I need to bring the Kenmore microwave into a Sears Parts and Repairs Center to have the bulb replaced.

Cost?

The nearest Parts and Repairs Center doesn't have the bulb in stock so I can order it and have it delivered to my home address-

$12.99 (bulb) + Shipping, Handling & tax = $20.30

Then, once I have the bulb, it's $47.99 (plus tax I think) for the labor to have a guy put the bulb in.

Total = $68.29!!

Bearing in mind the microwave is three years old and cost $90.00 originally, I'm considering buying a replacement and giving away the old one.

What would you do in my situation?




NC Penguin
Get a torch and shine it onto the glass microwave door to illuminate your food as it revolves?

Seriously - do you really need the light? Doesn't the thing work just as well without it?
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Old Jul 27th 2005, 2:49 am
  #4  
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Default Re: Does This Sound Right?

It's a feature, not a bug. (ActiveXtract$) Did you try setting the clock back by a year or two?

Do without the light, buy yourself a brand spankin' new radar range, or spend $89.99 for the necessary screwdriver, or $89.98 for an alternative tool to extract the screws.
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Old Jul 27th 2005, 2:50 am
  #5  
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Default Re: Does This Sound Right?

Originally Posted by NC Penguin
I have a three year old Kenmore (from Sears) microwave. It's not fancy. It cost about $90.00 new.

About a week ago, the internal light in the microwave went out and I thought it would be simple task of unscrewing a panel, retrieving the bulb and buying a replacement that I could put in myself.

Unfortunately, that's not what Sears has in mind.

I can't access the bulb from inside the microwave. The only way to the bulb is via the back of the microwave and the back panel is held in with really odd shaped screws (star shaped).

A call to Sears Customer Service revealed that I need to bring the Kenmore microwave into a Sears Parts and Repairs Center to have the bulb replaced.

Cost?

The nearest Parts and Repairs Center doesn't have the bulb in stock so I can order it and have it delivered to my home address-

$12.99 (bulb) + Shipping, Handling & tax = $20.30

Then, once I have the bulb, it's $47.99 (plus tax I think) for the labor to have a guy put the bulb in.

Total = $68.29!!

Bearing in mind the microwave is three years old and cost $90.00 originally, I'm considering buying a replacement and giving away the old one.

What would you do in my situation?




NC Penguin

Junk it......if you take it in for repair........something else will go wrong in a few weeks and cost you more...its sods law........
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Old Jul 27th 2005, 2:54 am
  #6  
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Default Re: Does This Sound Right?

Had the same problem with a Toshiba microwave in the Uk ..many years ago
£1.50 for the bulb ..£20.00 to come out and fit ... Toshiba would not sell the bulb by itself..
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Old Jul 27th 2005, 3:10 am
  #7  
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Default Re: Does This Sound Right?

Live without the light, they stick these tamper proof screws in normally for a reason...though it's probably to get you with after sales care
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Old Jul 27th 2005, 3:13 am
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Default Re: Does This Sound Right?

Originally Posted by NC Penguin
I have a three year old Kenmore (from Sears) microwave. It's not fancy. It cost about $90.00 new.
<snip>

What would you do in my situation?




NC Penguin
Stop being so cheap and buy a new one
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Old Jul 27th 2005, 4:48 am
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Default Re: Does This Sound Right?

The strange looking screw you're seeing is called a T-drive, go to your local electronics store (possibly hardware store) and ask.

Normally they use either a T-10 or a T-15. They'll cost you about $3 each. The bulb is likely to be stock and cost around the same.

good luck...
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Old Jul 27th 2005, 5:04 am
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Default Re: Does This Sound Right?

I think these smaller appliances are like cell phones now - use 'em till they break and buy a new one. It costs more to repair than replace them. My old cell phone battery died and cingular would not sell me a new battery so I had to buy a new phone! I was peed off because I couldn't transfer some great photos I had on the old phone onto the computer because I could not recharge the old battery. Cingular suggested I try and buy a battery on Ebay!!!
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Old Jul 27th 2005, 5:08 am
  #11  
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Default Re: Does This Sound Right?

Originally Posted by NC Penguin
I have a three year old Kenmore (from Sears) microwave. It's not fancy. It cost about $90.00 new.

About a week ago, the internal light in the microwave went out and I thought it would be simple task of unscrewing a panel, retrieving the bulb and buying a replacement that I could put in myself.

Unfortunately, that's not what Sears has in mind.

I can't access the bulb from inside the microwave. The only way to the bulb is via the back of the microwave and the back panel is held in with really odd shaped screws (star shaped).

A call to Sears Customer Service revealed that I need to bring the Kenmore microwave into a Sears Parts and Repairs Center to have the bulb replaced.

Cost?

The nearest Parts and Repairs Center doesn't have the bulb in stock so I can order it and have it delivered to my home address-

$12.99 (bulb) + Shipping, Handling & tax = $20.30

Then, once I have the bulb, it's $47.99 (plus tax I think) for the labor to have a guy put the bulb in.

Total = $68.29!!

Bearing in mind the microwave is three years old and cost $90.00 originally, I'm considering buying a replacement and giving away the old one.

What would you do in my situation?




NC Penguin

Aren't tools and stuff guaranteed for life from Sears? Isn't this a tool for preparing tasty meals?
Chuck it down the stairs and tell them its broke and you need a new one.
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Old Jul 27th 2005, 5:40 am
  #12  
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Default Re: Does This Sound Right?

Originally Posted by Sarah
Aren't tools and stuff guaranteed for life from Sears? Isn't this a tool for preparing tasty meals?
Chuck it down the stairs and tell them its broke and you need a new one.
they've stopped doing that after to many people getting old cheap tools from yard sales and taking them back for replacements because there broke, and them ebaying them....
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Old Jul 27th 2005, 6:07 am
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Default Re: Does This Sound Right?

Originally Posted by Bob
they've stopped doing that after to many people getting old cheap tools from yard sales and taking them back for replacements because there broke, and them ebaying them....

What?! Thats what I planned to do! Bastards!
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Old Jul 27th 2005, 6:15 am
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Default Re: Does This Sound Right?

Drill the screw heads, pop the back off, change the bulb, put the back back on, fasten with standard self-tapers. Job's a good 'un.
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Old Jul 27th 2005, 11:41 am
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Default Re: Does This Sound Right?

Originally Posted by Ray
Had the same problem with a Toshiba microwave in the Uk ..many years ago
£1.50 for the bulb ..£20.00 to come out and fit ... Toshiba would not sell the bulb by itself..

This explains why you now break your microwaves so you can get the new stainless steel kind.

How's the polishing coming along?
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