Compassion air fares

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Jan 3rd 2006, 1:20 pm

#16

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Re: Compassion air fares

Quote:

Originally Posted by cindyabs

Delta is doing the same and USAir seems to be using folks in Latin America to staff their reservations. Our reservations system we use for all airlines has now rerouted their Help Desk from Atlanta to India.
It's a challenge.

It doesn't stop there either! In almost every type of business, there is at least one company that has their call centre in India or South America. I have run into this with Insurance agents & Long Distance phone companies, to name just 2 areas.