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Re: Annuity Nightmare, Daymare, Round-The-Clockmare
I strongly recommend contacting the Compliance Officer as I described above as they will invariably move heaven and earth to avoid having a black mark in their complaints file when the regulators come to perform their annual inspection. The Compliance Officer is your "friend inside the company"! :)
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Re: Annuity Nightmare, Daymare, Round-The-Clockmare
Originally Posted by Pulaski
(Post 12616926)
I am not entirely sure what contact you have had with the paying insurance company, other than that you noted that they refused to include the IBAN. .... What contact did you have? Web/email, phone/call center, in writing/snail mail?
If you have tried the call center "I want to speak to your manager" route, and also failed by writing, then I would recommend that you write again, this time addressing your letter to "the Compliance Officer" at the insurance company. A letter so-addressed has legal significance and will be sent to the Compliance Officer as a "legally significant complaint". Complaints to the Compliance Officer have to be kept on file and showed to the regulator when they perform their annual inspection visit and check for satisfactory resolution. External Auditors will also check the complaints file in the Compliance Department and expect to see documented proof of satisfactory resolution of the complaints in the file. State in your letter that "your company/Acme Insurance Co, is failing to complete it's contractual obligation by not making wire transfers timely and reliably ..." then go on to explain that the failure/refusal to include the IBAN is causing wires to be significantly delayed or lost. My first post (above) said: "I’ve now had an email exchange with them over the course of 8 weeks, that is nearing 100 messages. Innumerable phone calls, ........Even had supervisor of Global Wire Team for my new account intervene on my behalf with the &*!#ing Operations Outsourcer for the Insurance Company. All to no avail." My initial email regarding the wire change was addressed to the specific individual who is the "Group Chief Operating Officer" of the Company It was diverted to his "Executive Personal Assistant" who responded on his behalf (first by email, then - at my request- by phone call) and then batted me to this one, followed by that one, then the other one...countless groups and teams and players...rivals the Olympics so yes, I have extensive written (email) documentation, many of which include dates and times of scheduled phone calls. But I'm not looking to lodge a complaint. Only want to receive my payments. |
Re: Annuity Nightmare, Daymare, Round-The-Clockmare
Originally Posted by Pulaski
(Post 12617000)
I strongly recommend contacting the Compliance Officer as I described above as they will invariably move heaven and earth to avoid having a black mark in their complaints file when the regulators come to perform their annual inspection. The Compliance Officer is your "friend inside the company"! :)
To the contrary, on Friday, they e-mailed me saying "They'd opened a Complaint on my behalf" ! ! ! (WTF) |
Re: Annuity Nightmare, Daymare, Round-The-Clockmare
Originally Posted by MMcD
(Post 12616995)
I Googled that sort code here: https://bank-code.net/uk-sort-code
And It doesn't appear there. Nor does Barclays Sort Code web page match that: https://bank-code.net/uk-sort-code/b...s-bank-plc/240 Does your Borderless Account, Lansbury (or anyone), actually specify a specific UK Bank/address/sort code etc? The sort code belongs to https://www.raphaelsbank.com The address on my account is the same as yours. See also https://bank-code.net/uk-sort-code/b...l-and-sons-plc As Pulaski says the money while in a UK bank is not protected in the normal way. It is an account belonging to transferwise and not you. I have a borderless account and do not let money build up in for too long before having transferwise change it to dollars and sent to my US bank. |
Re: Annuity Nightmare, Daymare, Round-The-Clockmare
So, everything EXCEPT involving the Compliance Officer. The words "Compliance Officer" are the cornerstone of my advice, without those words your correspondence may well fall on deaf ears, .... as indeed it has! :lol: ....
And your failure to receive your due payments is a complaint, isn't it? ... Because if it isn't then I am not sure what else to describe it as! :confused: |
Re: Annuity Nightmare, Daymare, Round-The-Clockmare
Originally Posted by lansbury
(Post 12617028)
My apologies not sure why I thought Barclays could have sworn I'd seen it in an article about Transferwise.
The sort code belongs to https://www.raphaelsbank.com The address on my account is the same as yours. See also https://bank-code.net/uk-sort-code/b...l-and-sons-plc As Pulaski says the money while in a UK bank is not protected in the normal way. It is an account belonging to transferwise and not you. I have a borderless account and do not let money build up in for too long before having transferwise change it to dollars and sent to my US bank. https://transferwise.com/help/article/2897714/borderless-account/is-my-money-covered-by-a-financial-protection-scheme edit: It cites Barclays as their bank in Europe - but not UK (I think) |
Re: Annuity Nightmare, Daymare, Round-The-Clockmare
Originally Posted by Pulaski
(Post 12617032)
So, everything EXCEPT involving the Compliance Officer. The words "Compliance Officer" are the cornerstone of my advice, without those words your correspondence may well fall on deaf ears, .... as indeed it has! :lol: ....
And your failure to receive your due payments is a complaint, isn't it? ... Because if it isn't then I am not sure what else to describe it as! :confused: Maybe they're in non-compliance - far as I can tell - there ain't (sic) one! |
Re: Annuity Nightmare, Daymare, Round-The-Clockmare
Originally Posted by MMcD
(Post 12617040)
Pulaski - I absolutely tried to follow your suggestion and Googled every which way to locate name of the "Compliance Officer"
Maybe they're in non-compliance - far as I can tell - there ain't (sic) one! |
Re: Annuity Nightmare, Daymare, Round-The-Clockmare
Not name of....just address it to 'Compliance Officer'.
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Re: Annuity Nightmare, Daymare, Round-The-Clockmare
Originally Posted by MMcD
(Post 12617037)
Maybe this is where you saw it - which adds to the confusion...Whose BANK is it - RAPHAEL or BARCLAY ;-) ?
https://transferwise.com/help/article/2897714/borderless-account/is-my-money-covered-by-a-financial-protection-scheme edit: It cites Barclays as their bank in Europe - but not UK (I think) |
Re: Annuity Nightmare, Daymare, Round-The-Clockmare
This is a better Sort code checker - not all websites are equal
23-14-70 = Transferwise UK, as TW are not a Clearing Bank, they have an account with Barclays who are a Clearing Bank. Sort Code Checker | Faster Payments |
Re: Annuity Nightmare, Daymare, Round-The-Clockmare
Originally Posted by cranston
(Post 12617189)
This is a better Sort code checker - not all websites are equal
23-14-70 = Transferwise UK, as TW are not a Clearing Bank, they have an account with Barclays who are a Clearing Bank. Sort Code Checker Faster Payments Interesting and confusing How did I get sucked into this bottomless pit? Thanks, Cranston - my instinct says, as far as Annuity Payments go - TransferWise might be TransferFoolish so DON'T |
Re: Annuity Nightmare, Daymare, Round-The-Clockmare
I have used TW for a year and I found them to be very good
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Re: Annuity Nightmare, Daymare, Round-The-Clockmare
Originally Posted by cranston
(Post 12617200)
I have used TW for a year and I found them to be very good
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Re: Annuity Nightmare, Daymare, Round-The-Clockmare
Originally Posted by cranston
(Post 12617189)
….. 23-14-70 = Transferwise UK, as TW are not a Clearing Bank, ...
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