Dave

Here's what probably amounts to a rant, but my wife recently received
her green card and on it, the INS fouled up and got her country of
birth wrong. She called to tell them, and they said she would have to
come to an INS office to get it corrected. Now this is extremely
inconvenient for us, since the nearest INS office is 3 hours away in
Chicago. So my questions is, who can I complain to about this,
because it will cost us a bit of money for hotel, gas, parking etc.,
not to mention I'll have to take time off work, all because the INS
screwed up. Is there any way we can be reimbursed for our expenses
because of their screw up (ok, I know I'm probably dreaming)?
Thanks

Joachim Feise

Dave wrote:
    > Here's what probably amounts to a rant, but my wife recently received
    > her green card and on it, the INS fouled up and got her country of
    > birth wrong. She called to tell them, and they said she would have to
    > come to an INS office to get it corrected. Now this is extremely
    > inconvenient for us, since the nearest INS office is 3 hours away in
    > Chicago. So my questions is, who can I complain to about this,
    > because it will cost us a bit of money for hotel, gas, parking etc.,
    > not to mention I'll have to take time off work, all because the INS
    > screwed up. Is there any way we can be reimbursed for our expenses
    > because of their screw up (ok, I know I'm probably dreaming)?

You are dreaming.
These kind of clerical errors happen, and you just have to bite the bullet.

Guest

Yeah right, as an applicant 'We' are not suppose to make mistakes in
applications, but they can do whatever the **** they want. Yes,
clerical mistakes happen, but we can't afford these mistakes.



--



Posted via http://www.immigrationX.com

Stuart Middleton-White

[email protected] (Dave) wrote:

    > Here's what probably amounts to a rant, but my wife recently received
    > her green card and on it, the INS fouled up and got her country of
    > birth wrong.

Not an uncommon problem ...

Mine was screwed up the same way in 1995. According to them I was born
in French Polynesia. Never been there but it looks nice from the book
a friend gave me (as a joke). I tried 3 times to get into the local
INS office, getting in line at 5:30am. Never had a hope (of getting
in) so I just blew it off.

---
Don't feed the trolls--it only makes them grow!

Folinskyinla

Hi:

I betcha you were born in Australia or Austria. I found out recently that this is an extremely common error due to the "AUSTR" being the computer code for French Polynesia and "RALIA" being the code of Australia.

Its the fault of non-user-friendly software.

DCMark

That mistake has been happening since the 70s. I lived in Vienna as a kid while my dad with in the UN. You have no idea how many packages and letters went to Australia first before being re-routed to Austria.

lairdside

You can complain - although I don't know how much good it would do !

The INS has established complaint procedures whereby individuals can report incidents of misconduct, mistreatment, or allegations of abuse, fraud, waste, or mismanagement.

Office of the Inspector General

Complaints must be made in writing. The Office of the Inspector General (OIG) does not make any statements as to the confidentiality of its complaint procedure. Furthermore, the OIG does not guarantee that each case will be investigated.

Address:

Office of the Inspector General
US Department of Justice
Investigations Division
950 Pennsylvania Avenue, NW Room 4706
Washington, DC 20530

Fax: (202)-616-9898
e-mail: [email protected]
phone: 1-800-869-4499*

*This hotline provides OIG address information in either English or Spanish. Complaints cannot be registered over the phone.

INS Office of Internal Audit

Complaints will only be accepted via the mail. The Office of Internal Audit (OIA) states that it will keep complaints confidential unless disclosure is unavoidable in a legal or administrative proceeding. It also states that there is no retaliation for submitting a complaint. That having been said, attorneys should still inform their clients who are in undocumented status or otherwise compromised status of the potential risks of registering complaints.

Address:
Director, Office of Internal Audit
US Immigration and Naturalization Service
425 I St., NW
Room 3260
Washington, DC 20536

PDF Form: http://www.immigration.com/newslette...intformins.pdf

Mrtravel

Dave wrote:
    >
    > Here's what probably amounts to a rant, but my wife recently received
    > her green card and on it, the INS fouled up and got her country of
    > birth wrong. She called to tell them, and they said she would have to
    > come to an INS office to get it corrected. Now this is extremely
    > inconvenient for us, since the nearest INS office is 3 hours away in
    > Chicago. So my questions is, who can I complain to about this,
    > because it will cost us a bit of money for hotel, gas, parking etc.,
    > not to mention I'll have to take time off work, all because the INS
    > screwed up. Is there any way we can be reimbursed for our expenses
    > because of their screw up (ok, I know I'm probably dreaming)?
    > Thanks

Why do you need to do all of this?
You just file I-90 with an explanation about why you feel you shouldn't
have to pay the fee due to their error.

Ron

DOJ OIG lost jurisdiction when INS transferred to Homeland Security.


"lairdside" wrote in message
news:[email protected]...
    > You can complain - although I don't know how much good it would do !
    > The INS has established complaint procedures whereby individuals can
    > report incidents of misconduct, mistreatment, or allegations of abuse,
    > fraud, waste, or mismanagement.
    > Office of the Inspector General
    > Complaints must be made in writing. The Office of the Inspector General
    > (OIG) does not make any statements as to the confidentiality of its
    > complaint procedure. Furthermore, the OIG does not guarantee that each
    > case will be investigated.
    > Address:
    > Office of the Inspector General
    > US Department of Justice
    > Investigations Division
    > 950 Pennsylvania Avenue, NW Room 4706
    > Washington, DC 20530
    > Fax: (202)-616-9898
    > e-mail: [email protected]
    > phone: 1-800-869-4499*
    > *This hotline provides OIG address information in either English or
    > Spanish. Complaints cannot be registered over the phone.
    > INS Office of Internal Audit
    > Complaints will only be accepted via the mail. The Office of Internal
    > Audit (OIA) states that it will keep complaints confidential unless
    > disclosure is unavoidable in a legal or administrative proceeding. It
    > also states that there is no retaliation for submitting a complaint.
    > That having been said, attorneys should still inform their clients who
    > are in undocumented status or otherwise compromised status of the
    > potential risks of registering complaints.
    > Address:
    > Director, Office of Internal Audit
    > US Immigration and Naturalization Service
    > 425 I St., NW
    > Room 3260
    > Washington, DC 20536
    > PDF Form:
    > http://www.immigration.com/newslette...intformins.pdf
    > --
    > Posted via http://britishexpats.com

Joachim Feise

mrtravel wrote:
    >
    > Why do you need to do all of this?
    > You just file I-90 with an explanation about why you feel you shouldn't
    > have to pay the fee due to their error.

You didn't get that. They have to pay all the expenses to get there.
The only expense they may be able to get waived is the I-90 fee.

lairdside

Does the BCIS have an Office of Internal Audit as the INS did ?

Ron

I'd think they would, as all of INS except judges transferred over. Use the
same mailing address except substitute BCIS for INS. Phone numbers probably
stayed the same, too.


"lairdside" wrote in message
news:[email protected]...
    > Does the BCIS have an Office of Internal Audit as the INS did ?
    > --
    > Posted via http://britishexpats.com

lairdside

Which they aren't actually concerned about as the BCIS hasn't cashed their first set of checks.... if the BCIS had they may actually have some proof that they had been received !

lairdside

Perhaps this is the new address for Internal Audit complaints ?

If you feel you were mistreated by a BCIS employee, or wish to make a complaint of misconduct by a BCIS employee, you may write to the Service Center Director, or write directly to the:

Director, Office of Internal Audit
425 Eye Street, NW
Room 3260
Washington, DC 20536

Surprise, surprise it's the same as the old one !

Ingo Pakleppa

Somebody already pointed out that this is usually handled with an I-90,
and there should not be a fee for it. The I-90 should be filed with the
same office that you got the original GC from. I don't think it is really
necessary to do this in person, as long as the office accepts applications
by mail.

You could even TRY - but I don't know if this works - to file the I-90 at
an Application Support Center (the same place that takes fingerprints).

You can also try and contact your local Congressperson's office. Prepare
the I-90 etc., and then ask them for help. The Congressperson will
probably just forward the application to BCIS, but at least it will save
you a trip and may even get you the replacement faster.

On Mon, 31 Mar 2003 10:03:16 -0800, Dave wrote:

    > Here's what probably amounts to a rant, but my wife recently received
    > her green card and on it, the INS fouled up and got her country of
    > birth wrong. She called to tell them, and they said she would have to
    > come to an INS office to get it corrected. Now this is extremely
    > inconvenient for us, since the nearest INS office is 3 hours away in
    > Chicago. So my questions is, who can I complain to about this,
    > because it will cost us a bit of money for hotel, gas, parking etc.,
    > not to mention I'll have to take time off work, all because the INS
    > screwed up. Is there any way we can be reimbursed for our expenses
    > because of their screw up (ok, I know I'm probably dreaming)?
    > Thanks