Department of State :Customer Service Statement to Visa Applicants
Mar 8th 2007, 9:37 pm
#1
Guest
Posts: n/a
Department of State :Customer Service Statement to Visa Applicants
Customer Service Statement to Visa Applicants
The Department of State manages the visa process strictly but fairly in
order to best protect the United States. We are committed to the essential
openness for which the United States has always been known. Travel to the
United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
a.. We will treat you with dignity and respect, even if we are unable to
grant you a visa.
b.. We will treat you as an individual and your case as unique.
c.. We will remember that, to you, a visa interview may be a new or
intimidating experience and that you may be nervous.
d.. We will use the limited time available for the interview to get as
full a picture as possible of your travel plans and intentions.
e.. We will use our available resources to fairly assist all applicants to
get appointments to allow travel in time for business, study, and other
important obligations.
f.. We will post detailed and accurate information on visa requirements
and application procedures on every Embassy and Consulate website.
g.. We will provide information on nonimmigrant appointment waiting times
at every Embassy and Consulate posted on http://travel.state.gov.
h.. We will explain the reason for any visa denial to you.
Furthermore, if you are a:
a.. Student, we will make every effort to ensure that you get an
appointment and, if qualified, a visa in time to start classes.
b.. Medical and humanitarian emergency traveler, we will expedite
processing for those dealing with life threatening emergencies.
c.. Business traveler, we will establish appropriate mechanisms to
facilitate business travel and expedite cases of particular concern to
American business.
At the same time, we expect you, the visa applicant, to:
a.. Plan your travel and visa application as far in advance as possible.
b.. Complete your application fully and accurately.
c.. Be forthcoming about your purpose and plans.
d.. Prepare for your interview by being able to clearly and concisely
describe your intentions.
(February 2006)
The Department of State manages the visa process strictly but fairly in
order to best protect the United States. We are committed to the essential
openness for which the United States has always been known. Travel to the
United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
a.. We will treat you with dignity and respect, even if we are unable to
grant you a visa.
b.. We will treat you as an individual and your case as unique.
c.. We will remember that, to you, a visa interview may be a new or
intimidating experience and that you may be nervous.
d.. We will use the limited time available for the interview to get as
full a picture as possible of your travel plans and intentions.
e.. We will use our available resources to fairly assist all applicants to
get appointments to allow travel in time for business, study, and other
important obligations.
f.. We will post detailed and accurate information on visa requirements
and application procedures on every Embassy and Consulate website.
g.. We will provide information on nonimmigrant appointment waiting times
at every Embassy and Consulate posted on http://travel.state.gov.
h.. We will explain the reason for any visa denial to you.
Furthermore, if you are a:
a.. Student, we will make every effort to ensure that you get an
appointment and, if qualified, a visa in time to start classes.
b.. Medical and humanitarian emergency traveler, we will expedite
processing for those dealing with life threatening emergencies.
c.. Business traveler, we will establish appropriate mechanisms to
facilitate business travel and expedite cases of particular concern to
American business.
At the same time, we expect you, the visa applicant, to:
a.. Plan your travel and visa application as far in advance as possible.
b.. Complete your application fully and accurately.
c.. Be forthcoming about your purpose and plans.
d.. Prepare for your interview by being able to clearly and concisely
describe your intentions.
(February 2006)
