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-   -   Utilities' Addresses - doesn't anyone WRITE any more? (https://britishexpats.com/forum/spain-75/utilities-addresses-doesnt-anyone-write-any-more-630036/)

fionamw Sep 9th 2009 9:08 pm

Utilities' Addresses - doesn't anyone WRITE any more?
 
I promise I've looked in Free Beer & Wiki, (and tried on various websites too) but I'm having mega problems - I've got a (minute) change of address to notify everyone & not having done it as soon as I got the mailbox I don't seem to be getting any mail:eek:.... However, finding SevillanaEndesa's address, and the Direccion General de Trafico, and everyone else associated with cars/licencing, and house ownership, etc., etc., is proving something of a nightmare. Ayuntamiento, no probs - I can pop it through the door! Anyone any tips/ideas? I'd rather not email because thus far my experience of Spanish companies & emails is they don't read'em!

spainrico Sep 9th 2009 10:45 pm

Re: Utilities' Addresses - doesn't anyone WRITE any more?
 
To be honest I think the short answer to your question is NO! they don't. I do not think you can expect to send all the necessary companies etc a note and hope they process it because they won't, those days are gone.

Now you have to follow their process to get you started - this for DGT (Traffico)

http://www.dgt.es/portal/es/oficina_...lio/?tit=Costo

fionamw Sep 9th 2009 11:12 pm

Re: Utilities' Addresses - doesn't anyone WRITE any more?
 

Originally Posted by spainrico (Post 7919622)
To be honest I think the short answer to your question is NO! they don't. I do not think you can expect to send all the necessary companies etc a note and hope they process it because they won't, those days are gone.

Now you have to follow their process to get you started - this for DGT (Traffico)

http://www.dgt.es/portal/es/oficina_...lio/?tit=Costo

Oh well I´ll have to do that then. Thanks. I remain sceptical or cynical or something given my experience of email responses (with some quite mainstream websites) in Spain, but if needs must....:fingerscrossed:

HBG Sep 10th 2009 2:45 am

Re: Utilities' Addresses - doesn't anyone WRITE any more?
 
I know from personal experience that ordinary letters, emails and even personally delivered letters are often ignored. It only seems to leave registered letters and redirecting your mail for a year or so.

Fred James Sep 10th 2009 3:37 am

Re: Utilities' Addresses - doesn't anyone WRITE any more?
 

Originally Posted by fionamw (Post 7919445)
However, finding SevillanaEndesa's address, and the Direccion General de Trafico,

If you go to Endesa online, click on Contactanos at the top right corner and then enter you post code it lists all the offices and service points.

DGT have a similar option but they apologise for it not working at the moment!

Hondon Rock n Roll Sep 10th 2009 9:05 am

Re: Utilities' Addresses - doesn't anyone WRITE any more?
 

Originally Posted by fionamw (Post 7919445)
I promise I've looked in Free Beer & Wiki, (and tried on various websites too) but I'm having mega problems - I've got a (minute) change of address to notify everyone & not having done it as soon as I got the mailbox I don't seem to be getting any mail:eek:.... However, finding SevillanaEndesa's address, and the Direccion General de Trafico, and everyone else associated with cars/licencing, and house ownership, etc., etc., is proving something of a nightmare. Ayuntamiento, no probs - I can pop it through the door! Anyone any tips/ideas? I'd rather not email because thus far my experience of Spanish companies & emails is they don't read'em!

Had this problem also when our area changed to using Buzon Nos. Wrote to Telefonica & Movistar several times, all of the letters were ignored and I wasn't receiving any bills. In the end I rang them up and since that they have included the Buzon No. and the bills are arriving.

spainrico Sep 10th 2009 7:30 pm

Re: Utilities' Addresses - doesn't anyone WRITE any more?
 
Having (many years ago) worked for a large UK insurance outfit I understand that processing huge volumes of mail is expensive so now most companies work over the phone (yeah I know in Spanish, well this is Spain) We have just changed the details on both water, electric and phone for our rental property for a new renter - all done easily over the phone. Like it or not letters are a thing of the past and in the 10 years I have been here it is a very rare thing to receive a letter from a Spanish company - including insurance companies (in fact I have never had one) except ASSSA.


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