D P Dance

Less than three years ago, I fitted glass curtains to the balcony of my apartment in Calpe. I had several companies quote, and chose Glass Curtains Costa Blanca S.L. with offices in Mijas and Catral because, their quote included i.v.a., they offered a very comprehensive 5 year warranty, they were au fait with Calpe Town Hall requirements, and they showed me around their factory in Catral. They said that they were the market leaders, and indeed, their Managing Director, Mr. Neil Ingram was credited by RTN with inventing the concept.

http://www.roundtownnews.co.uk/index...18192&Itemid=9

This summer the curtains developed a fault, and I telephoned the number on my invoice. The ‘phone was answered by Clear Glass Curtains who denied any knowledge of the company. I therefore sent an email to the address on my invoice, and received a reply, again from Clear Glass Curtains, denying any liability.

I have done some googling and it would appear that Glass Curtains Costa Blanca SL has disappeared without trace. However, the President of Clear Glass Curtains is Mark Ingram. I have sent Mr. Ingram two emails asking him to clarify the position but have received no reply.

I suspect that the previous company went into liquidation, or there was a management buy out. In any event, it would appear that my warranty is worthless. Does anyone know how I stand under Spanish Law?

Rosemary

As Concierge for the Spanish section of BE I would like to say hello and welcome.

BE is a very large expat website, so if you have problems finding your way around we have concierges who will try to direct you. The moderators for the Spanish forums are Mitzyboy and Fred James, moderators are there to ensure that the site runs smoothly within the rules of BE. Problems and complaints should always be addressed to a moderador who will look into the matter and deal with it efficiently and fairly. Our members who post in the Spain Forums are friendly and helpful with a wealth of knowledge of the issues of living in Spain. At the top of the page you will find a quirkily named thread called Free Beer which is full of important and useful information. Hope you enjoy your time participating in the forums.

Please let me know if you need any further help.

Rosemary

jackytoo

I don't think you have much chance as it sounds as if he has closed down the company and set up another. Happens in the UK too with double glazing and conservatory companies. That is why they can offer great warranties.

johnnyone

Have you checked if the warranty is underwritten by an insurer?

freeradical

Good to know thanks a lot.

Regards

missile

Not just double glazing companies.

We know of one family run EA in Costa Brava. They took deposits and collected rent right up until they closed the business to set up as new EA in Costa Blanca.

Mitzyboy

Good warrantee is provided by a third party, nit the actual window fitters. If you rely on the window fitters then you have to hope that they stay in business. If they dont then you dont really have much chance

mikelincs

There were warnings around with this firm when we lived in Spain, and we've been back in the UK 4 years, they were doing a lot of advertising, big discounts etc, and the complaints were starting. All sorts of excuses for the problems were appearing, so I'm not surprised that they've done the usual runner. Good UK warranties are usually insurance based so can continue even if the firm goes bust.